Mark Ballo
Des Moines Regional Manager
Mark Ballo
Des Moines Regional Manager
MEMBER OF THE CITY FAMILY SINCE: 1980
1-800-798-5621
Cell: 563-920-0431
mballo@citylaundering.com
Years of Service
Now in his fourth decade with CITY, Mark is one of six members on the company’s executive team. Mark’s dedication to CITY has led him to several key management roles within multiple departments. On top of Mark’s experience, he has taken management, sales, and service courses to keep sharpening and maintaining his skills. When CITY decided to expand to the Des Moines regional territory, Mark was the individual chosen to manage, grow, and uphold the CITY service and values in Des Moines, Marshalltown, Ames, and the surrounding area.Loves His Job
Mark is enthusiastic about CITY. “I can honestly say I have never not wanted to go to work.” His philosophy is to “be honest and treat folks the way you want to be treated – and to exceed customers’ expectations.” He’s proud that CITY “is committed to excellence” and “believes in long-term partnerships with our customers.”In His Free Time
Mark enjoys hunting deer and pheasant. But his passion is his wife and four children. “They are the love of my life and the reason I do what I do for a living,” Mark says.The First Founder's Award
In 2015, CITY’s President Roger Wetlaufer created an award to highlight an individual who shared similar characteristics with Roger’s grandfather and CITY’s founder. With Mark’s attitude, service, and his devotion to CITY, Mark was the first recipient to receive the CITY Founder’s Award.A Day to Remember
Mark recalls spending “a day (his day of vacation) in the field cold-calling and coaching Ron Holt at Des Moines Feeds.” That’s how much CITY customers mean to Mark.
Cal Burr
District Manager - Eastern Iowa
Cal Burr
District Manager - Eastern Iowa
MEMBER OF THE CITY FAMILY SINCE: 2019
1-800-798-5621
Cell: 319-464-6924
cburr@citylaundering.com
ABOUT CAL
Cal was born and raised on a dairy farm in Manchester, Iowa. He attended Kirkwood College to pursue a culinary arts degree, and he has been a part of the food and restaurant industry for 24 years. Cal is married to his wife Jennifer and has three daughters, Kailey, Ella, and Nora. His daughters are all involved in a variety of sports and activities ranging from softball to dance. Cal’s family and hobbies keep him busy during the summers.A STRONG WORK ETHIC
From working on the dairy farm to food service, Cal is a hard worker in any task he faces. He is not afraid to do hard manual labor and likes to keep busy on the job.CITY FROM CAL’S VIEW
Cal explained how he was looking for an opportunity that would keep him busy and allow him to do something different every day, and CITY has filled those shoes. Before CITY, his involvement in food service was a 24/7 operation. He wanted to join the CITY team because he could work while having more individual time outside the job. Cal also likes meeting the new people at CITY. He expressed how there are a lot of faces to meet and people to talk to that he can get to know better. “I like meeting people and seeing what their history is like” said Cal.OUTSIDE OF WORK
One of Cal’s main hobbies is gardening. In addition to gardening, Cal enjoys going to the movies, watching sports, Netflix, and spending time with his family.FUN FACT
Cal won a lip sync contest with a friend when he was in first grade. They sang the song, ‘I Got U Babe’ by Sonny and Cher.
Chriss Carsello
Sales Manager
Chriss Carsello
Sales Manager
MEMBER OF THE CITY FAMILY SINCE: 2012
800-798-5621, ext 227
Cell: 319-213-1105
ccarsello@citylaundering.com
The Sales Force
Chriss has been in management/sales for nearly 20 years. His responsibilities include servicing CITY clients as needed, managing the sales force, and selling our services to existing and prospective clients. He believes in “developing strong internal relationships with CITY employees.”From His Perspective
His experience and training have taught him the value of effective communication. He believes you should “work as one unit, communicate with all parties, and always do what you say you are going to do.”A Great Fit with CITY
Chriss is glad that “CITY does business the old fashioned way – we earn it. CITY respects the customers we have, treats them professionally, and makes the process of doing business with us ‘clean and simple.’ ”On a Personal Note
Family is everything to Chriss who says, “They motivate and excite me.” He also loves to play golf and spend time with friends.
Melinda Fratzke
Production Manager
Melinda Fratzke
Production Manager
MEMBER OF THE CITY FAMILY SINCE: 2013
800-798-5621
mfratzke@citylaundering.com
Worked Her Way Up
Melinda originally started with CITY in a production role and is now one of the members of CITY's management team. As production manager, Melinda manages all of CITY's production employees.“I worked my way up. Some weeks were extremely hard, but at the end of the day, I knew what needed to get done and I did it,” Melinda said.From Home
When Melinda is not at work, she is taking her two children to different sporting or school events. Melinda enjoys spending time with her family and spends a lot of weekends camping.
James Freestone
Regional Manager
James Freestone
Regional Manager
MEMBER OF THE CITY FAMILY SINCE: 2019
800-798-5621
Cell: 319-238-3199
jfreestone@citylaundering.com
FULL-CIRCLE STORY
James was born and raised in Iowa with his siblings. While growing up, he was active and wrestled. After graduating high school, he moved to Utah so he could have a change of scenery where he then attended Utah Valley University and fell in love not only with the mountains but also in love with his wife. After falling in love, James then moved to Arizona for a short time, moved back to Utah and now he is back in Iowa. James’s new job at CITY has brought Iowa full circle for him and he is excited to be back.FINDING BALANCE
In terms of life ethics and life mottos, James explains that he is “very passionate about work and personal life. I give 100 percent at work, and I give 100 percent at home. You’ve got to have that balance.” To James, it is essential to find harmony all in aspects of his life and to put forth hard work in the process.PEOPLE-PERSON
James has stayed in this industry for a long time because he enjoys visiting new customers every single day. He likes the variety in his day and the fact that no day is the exact same and that he gets the chance to meet new people and be out in the field. He even admits that his family considers him a people-person by how much he enjoys creating relationships which are vital to such an industry.FUN TIMES
When James is not working at CITY, he enjoys working out, Dutch-oven cooking, camping with his family, and even making homemade root beer when he gets the chance.
Dakota Gipper
Plant Manager
Dakota Gipper
Plant Manager
MEMBER OF THE CITY FAMILY SINCE: 2019
1-800-798-5621
Cell: 319-238-2485
dgipper@citylaundering.com
IOWA NATIVE
Dakota grew up in the small northwestern, town of Fairbank, Iowa. And after graduating High School, Dakota went to Iowa State University for Computer Engineering.BUILDER BY NATURE
Dakota is a self-starter who isn’t afraid of teaching himself something new. When recalling his time in high school, Dakota took it upon himself to build a computer. He explains, “I guess it’s because I am a nerd. I grew up playing video games with my brother and cousins, which led me to essentially teaching myself how to fix some of those systems when they broke. Then it just carried over to building my own computers.” And from building computers, Dakota is now working on building parts of his home. This decision was because “my wife Cally wanted to build a house so we would get what we wanted instead of settling. Also, her family had available land for us to build on and we both wanted to stay in the area so we could be close to family,” said Dakota.ROLE CHANGE
In December 2019, Dakota was promoted from Assistant Controller to the Plant Manager at CITY. “I am very excited for this opportunity and I like the challenge. I enjoy working with my coworkers and I look forward to leaving my stamp at CITY and no two days are ever the same,” said Dakota. He now spends most of his time overseeing CITY’s maintenance, production, as well as the stockroom staff.WHEN HE IS NOT WORKING
On the weekends, Dakota enjoys spending time with his wife and spending time with his newborn daughter Zoey, who was born in 2019, around Christmas time. And when he gets the chance, Dakota enjoys fishing locally.
Nathan Hanus
District Manager - Highway 20
Nathan Hanus
District Manager - Highway 20
MEMBER OF THE CITY FAMILY SINCE: 2018
800-798-5621, ext. 314
Cell: 563-608-3852
nhanus@citylaundering.com
His Role at CITY
With over 15 years of service experience, Nathan now oversees CITY’s route service representatives in Waverly, Cedar Falls, Waterloo, Dyersville, Dubuque, and the surrounding areas.“I’m a big believer in if you are going to do something, that you do it right the first time,” Nathan said.Excited to Grow
Nathan’s long-term goal is to “do my part to help CITY grow and grow with the company.”“So far I’ve been surprised with how friendly everyone at CITY is,” Nathan said. “I’ve been in the service industry a long time, I’m excited to be on this team and bring my experience to the table.”Valuing Family
Nathan and his family live in La Porte City, Iowa, where he, his wife, and two boys have two cats named Surly and Rusty as well as a dog named Letty. Growing up, Nathan never had a dog, so he was cat person. Now that he has his first dog, he said, “I have completely transformed into a dog person.”Why He Chose CITY
Nathan had a family relation rave about CITY’s culture and growth, and that is what brought him to CITY. Nathan’s long-term goal is to “do my part to help CITY grow and grow with the company.”“So far I’ve been surprised with how friendly everyone at CITY is,” Nathan said. “I’ve been in the service industry a long time, I’m excited to be on this team and bring my experience to the table.”You Wouldn't Know This About Nathan
In his own time, Nathan likes to ride his bicycle. Nathan has peddled all over the state of Iowa, but recommends Sugar Bottom in North Liberty, Iowa as the best trail he has ridden on. Nathan has also started dabbling into drone photography.“When I am out riding my bike, I like to stop and get some aerial shots because the trails are so scenic," he said.
Emily Hauber
Director of Communications
Emily Hauber
Director of Communications
MEMBER OF THE CITY FAMILY SINCE: 2013
800-798-5621, ext. 242
ehauber@citylaundering.com
What She Does at CITY
As the Director of Communications, Emily manages CITY\'s public relations campaigns, marketing advertisement, and works to enhance sale efforts. She is continuously looking for new ways to improve CITY\'s customer service experience and educating and nurturing prospects about our products and services.Education and Experience
Emily received her communication arts and public relations degree from Wartburg College. She started as an intern at CITY and then transitioned into the marketing manager role by working incredibly hard and being dedicated to achieving her goals, continuing on to become CITY\'s first and only Director of Communications.Why She Chose CITY
\"This is a family company and I like how dedicated, passionate, and reliable my coworkers are. Everyone comes to work wearing smiles and has a great attitude, which is one of the reasons I believe CITY has been around for over 100 years,\" Emily says.
Cara Jensen
Controller
Cara Jensen
Controller
MEMBER OF THE CITY FAMILY SINCE: 2013
800-798-5621, ext. 227
cjensen@citylaundering.com
Her Impact on the Company
While Cara personally manages all of the department and company budgets, she also processes the monthly financials and oversees the entire office personnel.CITY’s Culture
The level of commitment that each employee has at CITY is one thing that Cara likes about the company. She says every level at CITY knows how to work together as one team because everyone is all working towards the same goal.Weekend Life
When Cara isn’t working at CITY, she is working on her farm or showing Angus cattle. As a family, her husband and two kids look forward to attending the National Junior Angus Show, The Minnesota State Fair, and the Iowa State Fair each year.
Randy Jipson
Route Trainer
Randy Jipson
Route Trainer
MEMBER OF THE CITY FAMILY SINCE: 2001
1-800-798-5621, ext. 307
Cell: 319-239-5764
rjipson@citylaundering.com
He’s Got It Covered
Randy delivers clean uniforms, mats and linen to Waterloo area businesses. He has over a decade of experience under his belt and along the way he’s attended numerous sales and service seminars.What CITY Means To Him
In his words, “CITY is a respected and well-established business with a long history of ensuring customer satisfaction. The people at CITY are great. I truly enjoy working here because of them.”His Outlook On Work
“The quality of work depends on the quality of the employees. The people at CITY are dedicated, dependable and working to maintain CITY’s reputation for exceptional service.”Off the Clock
Randy enjoys camping, jet skiing, and spending time with his family.
Marty Kruse
District Manager
Marty Kruse
District Manager
MEMBER OF THE CITY FAMILY SINCE: 2019
1-800-798-5621
Cell: 319-284-2129
mkruse@citylaundering.com
WHAT MAKES THE DIFFERENCE
Marty has been in the uniform industry for a while. He started as a Route Service Representative and worked his way up to a managerial role.He describes CITY as different per the industrial laundry industry. "When you look at others, you typically see faceless people in uniform on their website, but when you look at CITY'S website, you see the faces and it's all about people."WHEN HE IS NOT WORKING
When Marty is not working, he enjoys spending time with his wife, daughter, and two French bulldogs. He and his wife love to take short weekend getaways to explore. Their favorite weekend destination is Saint Louis.FUN FACT - ALL OR NOTHING
Marty has competed in motor cross at a national level. He says," I either wrecked or I won. It was always all or nothing for me."
Barbara Mangksau
Office Manager
Barbara Mangksau
Office Manager
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621, ext. 222
bmangskau@citylaundering.com
A LIFETIME OF EXPERIENCE
Barbara has spent her whole life in Eastern Iowa. She is originally from Postville and now lives in West Union. Her professional career began after graduating Upper Iowa University with a degree in accounting and a minor in marketing and management. She has worked for several companies and is excited to bring her experience to CITY.FINDING FOCUS
At her previous job at Hillendale Farms, Barbara was the head of quality control but also took care of IT, HR and managed the daily production and processing around the plant. She is looking forward to now concentrate her work on helping CITY’s staff. “I enjoy making an office just a better area all the way around,” Barbara said. “I am looking forward to helping everyone and to focus on one specific job.”THE IMPORTANCE OF FAMILY
Barbara has seven siblings and believes in the importance of family. She enjoys being part of a family-run business because of the values and feel it creates around the workplace. “A business like CITY, it just feels like your own family,” Barbara said. “You are not just a number, you are part of the family.”A LOVE FOR FLOWERS
Apart from being an office professional, Barbara is also a certified florist. She used to own a flower shop in Calmar and still enjoys working with flora of all kinds. In her spare time, she still arranges bouquets for her mom. “I like being creative and you can get very creative with flowers,” Barabra said. “There is just something about them that makes them unique.”
Luis Portillo
Director of Operations
Luis Portillo
Director of Operations
MEMBER OF THE CITY FAMILY SINCE: 2020
1-800-798-5621
Cell: 563-920-2358
lportillo@citylaundering.com
BACKSTORY
Luis was born in Mexico and moved to the United States in 2007, and since then, he has lived in a few different states. Up until his recent move to Waverly, Iowa, Luis, his wife, and their two sons lived in Indiana. With his 16 years of manufacturing experience, Luis said he is excited to utilize that expertise in Iowa now, as a part of CITY.MIDWEST APPEAL
Luis has lived in many places, but “when they told me about the opportunity here, I said why not? It’s Iowa. Well, okay, let’s go to Iowa and take a look. But the thing I love the most is when I first talked to Colin [Wetlaufer, CITY’s President] and the team, I loved the culture, the vision for the company, and I thought it was a perfect fit,” said Luis.JUST FOR KICKS
In his free time, Luis says, “I like coaching kids in basketball and soccer, but mainly soccer. I’ve coached for probably eight or nine years. I started coaching because it was a great way to spend time with my kids but then I found out how much I enjoyed coaching, and in some ways, that’s why I like manufacturing so much; I need to be able to be a great coach and leader for the operations side of the company.Alongside coaching in his free time, Luis also greatly enjoys traveling with his family. One of his most memorable trips was when he visited China. “I love the culture, the way they think and loved the food! We went to the Great Wall, which was fun. It was quite a challenge; we climb the great wall the old way, no shortcuts, just walking all the way up. I almost regretted it, it was a long walk, but it was worth it in the end. I was told: Not reach Great Wall, not good man, sometimes translated "He who doesn't reach the Great Wall in no hero. It has come to mean that: to get to their goals admirable people must overcome difficulties, “said Luis.
Mark Proctor
Maintenance Manager
Mark Proctor
Maintenance Manager
MEMBER OF THE CITY FAMILY SINCE: 2020
800.798.5621
mproctor@citylaundering.com
FROM EAST TO WEST
Mark was born and raised in Prince George County, Maryland. His home borders Washington D.C. to the East and is considered part of the D.C. Metro. After graduating high school, Mark left his home and his nine siblings to find work. He spent time in the vending machine business before working at Reagan National Airport.COMPUTERS TO LAUNDRY
Working as a gate agent for an airline company during the mid-1980s, Mark went to school to get a degree in computer science. While he enjoyed the field, he wanted to be more hands-on. Throughout the ’90s and 2000s, Mark has worked at several laundry facilities across the country and made it a priority to help plants be as efficient as possible.ALWAYS IMPROVING
Mark enjoys learning new things and helping others reach their full potential. He wants to help CITY grow and serve our customers even better. Through teamwork and his relentless work ethic, Mark is looking forward to working at CITY. “Everybody's got that me factor, but nobody has that us factor,” Mark said. “At CITY, it’s about the team and getting it done and I like being part of that.”A NEW HOME
This is Mark’s first time in the Midwest and he is looking forward to learning more about Iowa. He enjoys the slower pace and space his new home provides. Mark calls it “free to be free”. When he is not at the plant, he enjoys antiquing and finding unique items at .local stores. Mark loves everything that’s handcrafted and made from scratch.
Jay Rasmussen
Minnesota Regional Manager
Jay Rasmussen
Minnesota Regional Manager
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
jrasmussen@citylaundering.com
FROM ALASKA TO MINNESOTA
Jay was born and raised in Alaska. He eventually ended up going to college in Washington State and later transferred to the University of Minnesota. A gopher at heart, he now calls the land of 10000 lakes home and is excited to work with businesses across the state.INDUSTRY EXPERIENCE
Most of Jay’s professional career has been in the industrial laundry industry. He started working at a laundry part-time in school and never looked back. Jay has held management positions across the country and worked as a consultant for several industry leaders. He is excited to bring his experience to CITY and work with the team. “I heard from so many people that raved about CITY and the culture,” Jay said. “I fell in love and I am excited to be here.”COMMUNICATION IS KEY
Jay loves learning new things and talking with people. He enjoys problem-solving and prides himself on his commitment to excellent service. He enjoys being able to teach others and help his team members achieve their goals.FAMILY IS EVERYTHING
Apart from spending time on the golf course and religiously working out every morning, Jay spends most of his free time with his wife and 3 kids. They love going camping together and spending time outside. He is also a great singer, next time you see him, ask him for his favorite karaoke song.
Ken Schnor
Director of Service
Ken Schnor
Director of Service
MEMBER OF THE CITY FAMILY SINCE: 1998
(800) 798-5621, ext. 236
Cell: 319-231-1111
kschnor@citylaundering.com
From Here To There
After 13 years as a CITY route representative, 3 years as a route supervisor, and 5 years as the service manager, Ken has been promoted once again to the position of director of service. His role is now to oversee the operation of CITY’s service.How He Sees CITY
He describes CITY as a “locally owned business that allows us to take care of our customer’s needs above and beyond our competitors." He believes the investment CITY makes in training their route sales representatives really sets the company apart."The training is ongoing, and we are always working toward providing better, more personalized service," Ken says.His Work Philosophy
Ken says, “Keeping my customers happy is my number one priority. Take care of your customer like your own family, and they will become family over time.”
Vik Wadhawan
District Manager - Minnesota
Vik Wadhawan
District Manager - Minnesota
MEMBER OF THE CITY FAMILY SINCE: 2021
507-601-8204
vwadhawan@citylaundering.com
FROM INDIA TO MINNESOTA
Vik grew up in the capital of India, New Delhi and graduated from the University of New Delhi with a degree in Computer technology. He wanted to further his education and career and immigrated to the United States to pursue a degree in accounting technology.DECADES OF EXPERIENCE
From working for different corporations across Minnesota to now serving CITY’s customers, Vik has over two decades of experience as a district manager in a variety of industries. Most of his career was spent in the Twin Cities and he is excited to establish CITY’s footprint even further. “CITY has its touch,” Vik said. “The family roots, the family values, I see huge potential for all of our customers in Minnesota.”FAMILY VALUES
Having spent most of his career in corporate environments, Vik is excited to be part of an over 100-year-old family-owned and operated company. “Every person who works at CITY is important,” Vik said. “I love dealing with people and interacting with customers and here I can do that.”MATCH POINT
Apart from spending as much time as possible with his wife and three daughters, Vik was also a collegiate tennis player and continues to play today. During the summer you can find him honing his golf game on one of his favorite courses in Maple Grove, Minnesota.
Barney Webb
Des Moines District Manager
Barney Webb
Des Moines District Manager
MEMBER OF THE CITY FAMILY SINCE: 2016
1-800-798-5621
Cell: 319-238-2592
bwebb@citylaundering.com
What He Does and Where
Previously a route apprentice, Barney has worked his way up to having his own route. Now as the District Manager in Des Moines, he will train and oversee route service representatives, help with lead generation, and build good customer relations to assist with customer retention. He also assists with growing our customer base in the region and growing CITY as a company.Barney on CITY
He says he enjoys working for a family-owned and operated business. He says, “There is such a family mentality, and we all feel part of the family.”On the Clock
Barney’s approach to work is to come in early and get the job done right the first time. “If I make a mistake, I will learn from it so it doesn’t happen again,” he says.Teamwork
One of Barney’s coworkers, Al Voigt, was up for the 2016 CITY Route Service Representative of the Year. As a route apprentice, Barney worked closely with Al and knew he deserved it. Barney was very excited when Al won because now he knows what it takes to be top Route Service Representative.
Colin Wetlaufer
President
Colin Wetlaufer
President
MEMBER OF THE CITY FAMILY SINCE: 2006
800-798-5621
cwetlaufer@citylaundering.com
All in the Family
Colin is a fourth-generation CITY family member. As the President, he oversees the company’s customer service and production operations and assists in other areas as well. He works with our management team to set and achieve goals towards company success. He earned a B.S. from Hillsdale College.CITY Through His Eyes
He says, “At CITY, we strive to exceed our customers’ expectations. The key to our success is having great people of high character personally invested in their relationships with our customers. We work hard to recruit and have been fortunate to retain exceptional individuals. CITY stays at the forefront of the industry in terms of technology to provide better service at an affordable cost.”Working to Succeed
Colin aims to give everyone he works with the tools to be successful and the freedom to utilize their own unique style to get there."Every member of the CITY family takes pride in knowing we offer a higher level of service than anyone in our industry. My goal as the President is to manage and solve potential problems before they become real problems. We are constantly working to make life easier for our customers and employees," Colin says.CITY Memories
“Having the opportunity to learn a route from a 40-year veteran was pretty special for me,” says Colin, “And attending the retirement party of a nearly 50-year employee along with her son and grandson who also work at CITY was an incredibly memorable and rewarding event.”He also says, “The first time we loaded the new Des Moines route truck after years of planning was something I will never forget. Seeing a vision come full circle to completion was an incredible moment.”
Kevin Wormwood
First Aid and Facility Services Manager
Kevin Wormwood
First Aid and Facility Services Manager
MEMBER OF THE CITY FAMILY SINCE: 2019
1-800-798-5621
Cell: 563-920-3913
kwormwood@citylaundering.com
NORTHERN ROOTS
Kevin hails from the great lake state of Michigan, which is where his family, as well as his wife Krista’s family, is from. With his family roots, Kevin often makes the trek up North with his wife, and his two daughters, Karlie and Kylie to keep in touch with family. Prior to CITY, Kevin spent his time in retail overhauling businesses that needed help, which entailed traveling all over the U.S.DEVELOPING PEOPLE
Sales, and giving people support is something Kevin is quite familiar with. “I’ve always enjoyed helping people. I’m passionate about the development of people as far back as I can remember,” said Kevin.ONE MAN BAND
Perhaps surprising to some, Kevin has quite the knack for musical instruments. In fact, Kevin revealed that he learned how to play saxophone, drums, a little piano, and even horn. His band teacher growing up said that he “had an ear for music,” said Kevin.
Kenny Hatfield
Rental Sales Representative
Kenny Hatfield
Rental Sales Representative
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
Cell: 319-231-1107
khatfield@citylaundering.com
SWEET HOME CHICAGO
Kenny is originally from Chicago and went to college at the University of Illinois where he graduated with a degree in business administration. While he thinks his college degree is important to his professional career, Kenny prides himself on his blue-collar work ethic and his ability to get the job done no matter what.HARD WORK PAYS OFF
Before attending college, Kenny worked in different industries across the Midwest. From being an account manager to working as a Route Service Representative in the laundry industry, Kenny has a strong desire to work for the customer and provide the best service possible. “I enjoy building relationships with people and earning their business,” Kenny said.GETTING IT DONE
Kenny enjoys working in sales because he controls his destiny and he believes in results. If he has an opportunity to help customers succeed, he is going to do everything he can to achieve their goals.“Everything I do has direction,” Kenny said. “The ability to grow with CITY and with our customers is very important.”THE GREAT OUTDOORS
When Kenny is not at work he enjoys trailblazing the great American outdoors. Together with his girlfriend, he backpacked the Grand Canyon and completed a track through the Rocky Mountains. “We are big outdoors hiking and camping type of people,” Kenny said.
Brandon Murillo
Rental Sales Representative - Central Iowa
Brandon Murillo
Rental Sales Representative - Central Iowa
MEMBER OF THE CITY FAMILY SINCE: 2017
319-284-2070
bmurillo@citylaundering.com
His Approach to Work
“The best jobs are those that don’t feel like work. You should always do what makes you happy and what best aligns with your goals in life,” Brandon said. “Finding a balance between these can be tough, but with hard work and dedication, it can be done.”In the Future
Brandon hopes to grow his client base in southern Iowa. “My long term goal is to eventually pass on my knowledge in a manager a position to a sales team of my own,” Brandon said.A Good Fit
“CITY is always learning and coming up with new ways to be the best at what they do,” Brandon said. “To be the best, you have to have great people to build on that foundation. It really sets the positive culture and atmosphere I was looking for.”Outside of Work
Brandon especially enjoys spending time outside. His favorite pastimes are boating, swimming, and fishing. “It’s not very often you will find me without a line in the water on the weekends,” Brandon said. Brandon and his wife were high school sweethearts, and have now been married for five years. They have a one-year-old son.Fun Fact
Brandon was on the Class 1A State Baseball Championship team at Van Meter.
Dominic Musolino
Rental Sales Representative - Owatonna (MN)
Dominic Musolino
Rental Sales Representative - Owatonna (MN)
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
Cell: 319-328-8245
dmusolino@citylaundering.com
CALIFORNIA DREAMIN’
Dominic is originally from Sacramento, California and has spent most of his life in the states’ capital city. He got a bachelor’s degree in business from Sacramento State and is excited to come to the Midwest and work with businesses in the Minneapolis/St. Paul area.BUILDING RELATIONSHIPS
Dominic’s father and grandfather both worked in business and taught Dominic the importance of getting to know people and helping them achieve their goals. Dominic enjoys talking to people, learning about their stories and building meaningful relationships that last.GETTING TO KNOW THE MIDWEST
Because he enjoys learning new things, Dominic is excited to explore the Midwest and learn about the differences between West Coast and snowy Minnesota. He tried cheese curds for the first time recently and discovered fried walleye as one of his favorite dishes. He’s also excited to see all four seasons but occasionally misses the 60-minute drive to the Pacific Ocean. Dominic also discovered his love for the outdoors and enjoys fishing, hiking and hunting.HOME AT CITY
Dominic is excited to work in the laundry business and represent a family-owned and operated company. He closely identifies with CITY’s values and loves how close everyone is. Minneapolis has become Dominic's home away from home and so is CITY.
Jason Trenkamp
Rental Sales Representative
Jason Trenkamp
Rental Sales Representative
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
Cell: 319-283-0642
jtrenkamp@citylaundering.com
HOMEGROWN
Born and raised in Maquoketa, Iowa, Jason spent most of his life and professional career in Iowa. He went to the American Institute of Business in Des Moines and graduated with a degree in business administration. He also attended William Penn and obtained a degree in Business Management.A FAMILY AFFAIR
Throughout college, Jason worked as a bank teller at a local bank. Both his mom and dad spend decades in the banking business and after graduating Jason followed in their footstep. Looking for new challenges after more than a decade in banking himself, he found his passion in sales. “I love being able to grow and built partnerships.”CITY PRIDE
Jason takes pride in working for a family-owned and operated business that’s been in Iowa for over 100 years. He calls CITY a small, big company with a strong focus on their employees, culture and service. He is excited to be part of CITY’s future and letting more businesses know about the Clean and Simple advantage.FOR HIS GIRLS
Jason spends most of his time away from his job with his two daughters. Both of them are heavily involved in sports including basketball, soccer, gymnastics and dance. He travels with them to tournaments and competitions as much as he can. “I am always excited to go to games or competitions on the weekend, it’s great seeing them compete,” Jason said.
Audrey Ueke-Foster
Rental Sales Representative - East Hennepin County (MN)
Audrey Ueke-Foster
Rental Sales Representative - East Hennepin County (MN)
MEMBER OF THE CITY FAMILY SINCE: 2019
507-440-4885
afoster@citylaundering.com
WHAT SHE DOES AT CITY
As a rental sales representative, Audrey is responsible for pursuing new business opportunities in Minnesota. She recruits new companies and businesses by calling on accounts, setting up meetings, and building customized programs to meet each of our clients’ needs. “I’ve always been a salesperson. I’ve always had it in me, no matter what I’ve done, I have always sold things” Audrey said.HER WORK STYLE
Audrey is a motivated individual who is highly dedicated to her work and career. Audrey is grateful for the tools, resources, and support she receives at CITY to help her succeed. Audrey expressed how joining the CITY team has given her the opportunity to reach her full potential.AWAY FROM WORK
Audrey is an outdoor person. One of Audrey’s favorite activities is golf. In addition to golf, she likes to go fishing, boating, hunting, and go on bike rides around town with her fiancé.FUN FACT
Audrey has a very special place in her heart for her two boxers. Their names are Layla and Clyde. She even has an Instagram account dedicated to her being a boxer mom!
Hildy Webb
Rental Sales Representative - Des Moines Metro Area
Hildy Webb
Rental Sales Representative - Des Moines Metro Area
MEMBER OF THE CITY FAMILY SINCE: 2015
319-231-1103
hwebb@citylaundering.com
What She Does At CITY
As a rental sales representative, Hildy is responsible for securing new business opportunities around the Des Moines metro area. She recruits new companies and businesses to CITY by calling on accounts, setting up meetings, and selling programs and products to meet each of our clients' needs.Her Work Style
As a huge people person, Hildy enjoys the warm, welcoming culture at CITY. Hildy is always open to learn new things and says, “If you give 110 percent, there are no limits to what you can achieve.”Her Background and Goals
Hildy is not afraid of a challenge or change. Hildy graduated from the University of Iowa with an economics degree and has been in sales the past couple of years.Her long-term goals are to be the best CITY representative in the Des Moines area and expand the market by learning all about CITY’s industry, enjoying her work, and giving her best every day.
Shawna Wetzel
Rental Sales Representative - Minneapolis Metro Area
Shawna Wetzel
Rental Sales Representative - Minneapolis Metro Area
MEMBER OF THE CITY FAMILY SINCE: 2020
319-284-2212
swetzel@citylaundering.com
INDUSTRY EXPERIENCE
Shawna is looking back at over a decade of experience in the laundry business. She has worked for several companies and is excited to represent CITY in her home state of Minnesota. Originally from the Duluth area, Shawna now lives in Minneapolis where she and her fiance like to spend time together.THE LOVE FOR LAUNDRY
Shawna believes in service and making sure customers always have what they need. She is drawn to the laundry business because of the help she and CITY can provide in making businesses look and feel good. “I like being out and about,” Shawna said. “It’s about building relationships and working with people.”A TRUE MINNESOTAN
Shawna loves spending time outdoors with her family. She and her fiancé own kayaks and try to be on the water as much as they can. Every once in awhile they whip out a fishing pole and try to see what bites. While she doesn’t want anyone to know, Shawna is also a great singer and enjoys karaoke,.
Chris Wilson
Rental Sales Representative - Rochester (Southern Minnesota)
Chris Wilson
Rental Sales Representative - Rochester (Southern Minnesota)
MEMBER OF THE CITY FAMILY SINCE: 2020
319-284-2213
cwilson@citylaundering.com
MINNESOTA ROOTS
Chris is originally from Hutchinson, Minnesota and went to school at Lake Superior College in Duluth. During his time in college, Chris started selling cell phones and quickly discovered he enjoyed the fast pace and consumer-driven environment of sales.IT’S A PROCESS
An essential part of sales is interacting with people, and it\'s why Chris enjoys his job at CITY so much. “I like getting out and talking to people,” he says. “You’re not just going to walk into a business and have a signed contract walking out. It’s a process and CITY understands the process.”WOOD-CARVER
Besides spending time with his family, Chris enjoys chainsaw wood carving. “I can chainsaw bears. I’ve done about 15 of them now in my lifetime.”
Al Voigt
Facility Sales Representative
Al Voigt
Facility Sales Representative
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-562
Cell: 319-238-3843
avoigt@citylaundering.com
WHERE YOU WILL FIND HIM
Al is currently responsible for selling facility service products for CITY’s first aid division. He helps keep businesses safe and compliant and meet their safety needs.FAMILY VALUES
“Being a family-owned company in Iowa, CITY really shows how much they care about their people,” Al says. “Being a part of a company that has these values is something I’ve always wanted, and this shows in the everyday work and services that each CITY employee provides.”HIS WORK PHILOSOPHY
Al says he is always focused on getting the job done and done correctly the first time. His previous experience has always been working with people and providing them with a service that “makes the difference.”WHEN HE IS NOT WORKING
When Al is not working, his children are his main priority. His other personal hobbies are fishing, hunting, running, and biking.
Devin Bender
Route Service Representative - Rt. 19
Devin Bender
Route Service Representative - Rt. 19
MEMBER OF THE CITY FAMILY SINCE: 2019
800-798-5621
Cell: 319-231-1101
HOMETOWN ROOTS
Devin was born and raised in Oelwein and is proud to call the city his home. He remembers seeing CITY trucks drive through town and is excited be part of the next generation of Route Service Representatives. “Everybody is just so nice here,”Devin said.”My work is important and it matters to CITY.”HELPING OTHERS
Because his routes take him to a lot of businesses like car dealerhsips and food processors, Devn feels like he can help customers improve their business every day. “You don't want dirty laundry around your business,” Devin said. “I don’t want to have my customers have to take their cloths home or get their personal cloths dirty, I am here to help.”MEETING PEOPLE
Devin used to work in the grocery business and has always enjoyed meeting new people every day. He loves driving and looks forward to meeting all of his customers on his route. “I love meeting customers and meet different people everyday. It’s just really nice and I get to help,” Devin said.SPENDING TIME OUTDOORS
In his free time Devin enjoys playing basketball and you can catch him playing pick-up at the local Oelwein courts. He also likes to read and spend time with his friends.
Todd Conner
Route Service Representative - Rt. 10
Todd Conner
Route Service Representative - Rt. 10
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
Cell: 319-238-3534
SERVICE-FIRST MINDSET
Todd spent 30 years in the grocery business before coming to CITY. Just like in his previous job, he always puts the customer first in all of his decisions. He is excited to service clients in Eastern Iowa and continue his service to others. “I've always been a people person, and helping other people is the best feeling,”Todd said. “I love meeting all the different types of customers on my route.”FAMILY FIRST
Todd is a Hawkeye through and through. While his life took him to Minnesota for a couple of years, Iowa remains his true home. He is married and enjoys spending time with his wife and adult children. He enjoys working for CITY because they understand the importance of family. “A company that’s been around for as long as CITY has, they have such a good track record,” Todd said. “Family owned and family run is very important to me.THE CITY CONNECTION
Having grown up in Eastern Iowa, Todd vividly remembers CITY trucks in the region. He remembers neighbors putting out little signs in their windows for when CITY still used to do dry cleaning. He is proud to be part of the rich tradition of CITY Route Service Representatives.THE GOURMET CHEF
Todd loves spending time in the kitchen. He prides himself on making good simple comfort food. His favorites include a good Southern BBQ meal and Pasta over shrimp and scallops in a butter sauce.
Brandon Freestone
Route Service Representative
Brandon Freestone
Route Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
Cell: 319-283-0092
MIDWESTERN HERITAGE
Brandon grew up in Waterloo, Iowa, and later moved to Sioux City. He has also spent time in Minnesota and now lives in Sioux Falls. He is proud of his Midwestern roots and prides himself on embodying the quintessential heartland values of kindness, honor, and hard work.SERVING OUR NATION
After graduating high school, Brandon joined the Army Reserve and graduated from basic training. He specializes in supply and logistics, virtually touching everything from a pencil to multi-million-dollar missile systems. “You are hands-on,” Brandon said. “You deal with a lot of equipment some soldiers never see.”HELPING OTHERS GROW
Brandon’s favorite part of working at CITY is meeting all of his customers. He enjoys interacting with them and providing a service that helps them be the best they can be for their customers. “Just like in the Army, you are hands-on,” Brandon said. “You are with the customers, and you are helping them face-to-face.”A PICASSO OR DAVINCI?
In his spare time, Brandon enjoys making his own art. Since high-school he has been an avid artist, primarily working in pencil. He focuses on landscapes and different characters from movies, games, and literature.
Brett Funkhouser
Route Service Representative - Rt. 50
Brett Funkhouser
Route Service Representative - Rt. 50
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
Cell: 319-238-9848
HOME SWEET HOME
After going to college on the East Coast and working in Missouri for the past couple of years, Brett is excited to be back in the community he grew up in. Born and raised in Saylorville, he went to high school at Grand View Christian School in Des Moines and later got a degree in counseling. He enjoys connecting with local businesses and meeting old friends along the way.LEARNING NEW THINGS
Some of the customers Brett interacts with have been part of his life for years since growing up in the area meant supporting local business. What he enjoys most though is learning new things and interacting with businesses he didn’t know existed. “You get to know your hometown, even a little better doing a job like this,” Brett said.TEAM CITY
Working for a company that’s family-owned and operated is important to Brett. To him, everyone he works with is family and together as a team, they can achieve anything for CITY’s customers. “You are not just another face in the crowd here,” Brett said. “We have such a great group of people working here. I get along with everybody and everyone is willing to help each other.”SPORTS FAN
When not cheering for team CITY, Brett tries to be as informed as possible about any sports that are currently in season. In high school, he played four years of football, three years of basketball and sprinkled in several years of baseball and a couple of years of track and field.
Andy Hauersperger
Route Service Representative - Rt. 8
Andy Hauersperger
Route Service Representative - Rt. 8
MEMBER OF THE CITY FAMILY SINCE: 2015
1-800-798-5621, ext. 305
Cell: 319-239-5572
How It's Done
Andy takes good care of customers on his route in Independence, Manchester, Vinton, Edgewood, Strawberry Point, Winthrop, Troy Mills and Quasky. Andy likes to give everyday 100 percent and will do whatever it takes to get the job done correctly.Skills to Succeed
Andy said his past work experience is why he will succeed at CITY. “The people I have worked with or have met in the past years have molded me to what I am today and have helped me develop the skills I need to succeed. My goal is to excel at my position and to become a leader for CITY,” Andy said.Here To Stay
Andy likes the fact that CITY is a family company that is here to stay. One of the reasons why Andy chose CITY was because of all of the tenured employees. Andy said CITY is a great company because so many people want to make a long-term career out of it.Off the Clock
Hunting, fishing and spending time with his dogs and family and are all things Andy enjoys away from work.
Troy Hentges
Route Service Representative - Rt. 15
Troy Hentges
Route Service Representative - Rt. 15
MEMBER OF THE CITY FAMILY SINCE: 2019
800-798-5621
Cell: 319-231-1105
HOMETOWN SERVICE
Troy is an Iowan through and through. Born and raised in Winthrop he recently moved to Independence. He enjoys serving the communities he calls home and likes seeing more of his home state every day. “I've lived in Iowa my whole life but I don't really ever feel like I've been around Iowa,” Troy said,” This job really lets me see a lot of different things every day.”ENJOYING THE DRIVE
Troy enjoys driving his truck and meeting people every day. He loves the interaction with customers and making sure they get the best service possible. Troy worked at his previous job for over a decade and got to know everyone. As a Route Service Representative he says, he has grown as a person. “I'm kind of shy but this job has really helped me,” Troy said. “I get to meet new people on a daily basis and it’s been really fun.”THE FAMILY CONNECTION
Working for a family owned business like CITY is important to Troy. He believes customers understand the importance of being local and loves representing CITY throughout Iowa. He also recently learned that his great aunt worked for CITY for 20 years before she passed away.BIG CATCH
When Troy is not on the road for CITY, he enjoys fishing the local lakes and rivers and spending time with his family. On a nice day he also likes to spend time on the golf course.
Matt Huston
Route Service Representative - Rt. 4
Matt Huston
Route Service Representative - Rt. 4
MEMBER OF THE CITY FAMILY SINCE: 2019
800-798-5621
MATT’S DAYS AT CITY
As a CITY route service representative (RSR), Matt provides our services to customers in the Cedar Rapids and Iowa City area.ALWAYS ON THE MOVE
Matt enjoys working as an RSR. “It’s always different. You’re always going into new places and interacting with new people,” said Matt. Matt used to work in this industry. After he left, he realized how much he liked being an RSR. When an opportunity opened up at CITY, he jumped on it.THE LONG HAUL
“I can see myself being at CITY long term. When a position opens in the future, I would like to move up,” said Matt.MILITARY BACKGROUND
Matt was part of the Marines. “I had always wanted to join the military. At the end of the day, the Marines stuck out the most to me,” said Matt.SPENDING TIME OUTDOORS
“I love being outdoors: hunting, fishing, basically anything outside.” Matt loves the challenge of hunting and fishing.FUN FACT
Matt owns an albino ball python named Herky. “I’ve always wanted a snake. My mom would never let me have a pet snake, so once I moved out, I knew someone that was getting rid of one. I jumped at the chance to take it,” said Matt.
Mike Kerns
Route Service Representative - Rt. 6
Mike Kerns
Route Service Representative - Rt. 6
MEMBER OF THE CITY FAMILY SINCE: 2000
800-798-5621, ext. 303
Cell: 319-239-4528
Mike’s Territory
Mike says the highlight of each day is getting to see and visit with his customers. He provides regular sales and service to Cedar Rapids, Marion and Shellsburg.CITY At Work
Mike points out that CITY’s goal is to “serve customers with a good product and with a good business relationship.”He adds, “employees at CITY work together as a team. We give each other support and encouragement. Best of all, we enjoy what we are doing and that makes for a great work environment.”His Personal Viewpoint
He believes a sales rep should take his time and do it right the first time.That’s because, “Our number one goal is customer satisfaction. By making service a priority we can’t help but succeed.”Keeping Busy
Mike likes camping, hunting and golf. He also enjoys playing Texas Hold-em.
Derek LaQuatra
Route Service Representative - Rt. 20
Derek LaQuatra
Route Service Representative - Rt. 20
MEMBER OF THE CITY FAMILY SINCE: 2018
800-798-5621
Cell: (319) 238-3534
Derek’s Role
As a CITY Route Service Representative, Derek provides a quality service to clients on his route in the Greater Des Moines area.Building Connections
“I am definitely more of a people person,” said Derek. “I love getting to know people, and my favorite part of the job is going into businesses and introducing myself; being able to build connections and foster relationships with clients each week is really cool to me.”What Led to CITY
Derek had always worked driving trucks for various industries, and he really enjoyed delivering products to customers, but he didn’t like the idea of being away from home all of the time.Derek saw there was a job opening at CITY, and he has found that route service is the perfect balance of customer service, driving on the job, and staying close to home.Hobbies & Interests
Derek enjoys spending time with his family and often gets together with family and friends every weekend for bonfires and meals.In addition, Derek is a big NFL fan, and he follows news involving the sport year round. When football is in season, Derek roots for the Los Angeles Rams. His other hobbies include playing video games and working on cars.
Shane LaQuatra
Route Service Representative - Rt. 21
Shane LaQuatra
Route Service Representative - Rt. 21
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
Cell: 319-238-0722
A FAMILY AFFAIR
Having briefly worked at CITY in 2019, Shane is excited to return to CITY and join his brother Derek as part of the Des Moines Route Service Representative team. Shane’s family is originally from New Jersey and they relocated to Iowa 10 years ago. While he tried to travel home as much as he can he considers Iowa his true destination. “Iowa is just so nice,” Shane said. “People are nice and I enjoy being here.”A GOOD WORKPLACE ENVIRONMENT
Shane has worked for different companies in the Des Moines area but says nothing is quite like CITY. He wanted to return because of how friendly everyone is and how customer service always comes first. “It feels like everybody's close at the depot,” Shane said. “Everybody's in a good mood, so I like that environment and it's fun to work in.HARD WORK PAYS OFF
Shane believes in hard work and always putting in your best effort every day. He enjoys working for CITY because he feels like the people always come first. Interacting with his customers and driving his truck every day motivates Shane do the best he can. “I like being able to provide clean uniforms for our customers,” Shane said. “It’s important for me that they know they can count on us to be able to provide that.”FLY EAGLES FLY
Shane is a Philadelphia Eagles Superfan. He grew up just a about an hour from Lincoln Financial Field and spends his free time rooting for his favorite team. He’s also very proud of his 2019 Camaro SS and keeping it in top shape.
Scott Linderman
Route Service Representative - Rt. 11
Scott Linderman
Route Service Representative - Rt. 11
MEMBER OF THE CITY FAMILY SINCE: 2020
1-800-798-5621
Cell: 319-231-1108
A NEW OPPORTUNITY
Scott has worked in many different industries throughout his career. When he heard CITY was hiring he jumped on the opportunity to continue to work close to his hometown of Independence, Iowa. “I have almost 30 years of experience in customers service because I enjoy taking care of people,” Scott said. “To make our customers happy, makes me happy.”THE CITY ADVANTAGE
Even though Scott has worked for many different businesses, he believes CITY is great to work for because everyone is treated the right way and the communication with customers and colleagues is great. He feels like instead of being a number, CITY knows who he is and what he does. “I love seeing Colin [Wetlaufer, CITY’s President] because he knows everyone and he interacts with the employees,” Scott said. “We are treated as an important of CITY that helps his business grow.”BEING OUTDOORS
When he is not spending time with his wife and son, Scott likes to fish and spent time outside. He enjoys camping and exploring Eastern Iowa. Scott is also the owner of several Koi ponds. When he gets off work, he immediately drives to the ponds and checks on his fish. “I turned a 12-foot boat and filled it half-full of water and got a pump filtration system in it,” Scott said. “I've got 6 big ones there and they're getting to the average of about one to two pounds.”
Mike McGivney
Route Service Representative - Rt. 24
Mike McGivney
Route Service Representative - Rt. 24
MEMBER OF THE CITY FAMILY SINCE: 2018
800-798-5621
Cell: 507-226-6348
Getting It Done
“I am a people person, and the best thing about this industry is getting to meet new people and build relationships,” Mike said. Mike builds relationships and provides services to current clients in Southern Minnesota.Industry Background
Mike has many years of experience working in this industry, including working inside a laundering facility, customer service, and the service departments. “I’ve been in this industry for 21 years, and I’ve loved every minute of it,” Mike said. “I’ve learned a lot, and I love being able to interact with people.”Best Part of the Job
Mike really enjoys building solid relationships with his customers. “I was in a town for over 14 years as one of my previous routes,” Mike said. “I actually got to know their families and hear about their kids growing up.”In the Future
Mike is looking forward to using his industry experience to grow his client base in Minnesota. “My long term goal is to help build the Minnesota area,” Mike said. “I want to know that I was a part of it, and potentially manage this area down the road. I want to pass on my experience and my work attitude to the next generation of the service team.”Hobbies & Interests
Mike is married with two children that keep him plenty busy. He enjoys spending time with his family, his black lab named Ernie, and doing archery with his son. Mike’s daughter is about to graduate from high school, so currently you will find him cleaning and getting the house ready for her graduation party. Mike jokingly said, “We have to get the house ready to fit her expectations, which is even harder."Fun Fact
“I am a huge music nerd. I enjoy different types of music and I enjoy being a DJ on occasion,” Mike said.
Shane McKinney
Route Service Representative - Rt. 2
Shane McKinney
Route Service Representative - Rt. 2
MEMBER OF THE CITY FAMILY SINCE: 2011
319-238-3415
Cell: 800-798-5621
Scope and Quality
With 10 years of delivery work and over 10 in customer service, Shane strives to provide excellent service to all of his accounts. He prefers to “handle and deal with client issues and work hard to avoid issues before they happen.” He services Marshalltown and the Des Moines area.CITY from Shane’s View
Shane says, “CITY goes above and beyond to provide world class service to all of its clients.”He himself likes to “work hard until the job has been finished to the best of [his] ability” and make sure “what our clients expect to happen is completed.” He genuinely cares about all of his clients and their business.What He Loves
Sports are high on his list, especially Nebraska football. And he truly loves “spending time with [his] family.”Mutual Fan Club
On one difficult day, it took him longer than expected to get to a client. “She stayed open until I finished and was so happy I called and finished her stop before the weekend. She loaded me up with Gatorades for my ride home and told me how fantastic a job CITY does for her,” Shane said.Shane also has a client that sings to him every time he changes their mats. “NA NA NA NA NA NA NA NA MAT MAN.”Accomplishments & Awards
Shane won CITY’s 2012 Sales Contest. For his efforts he won an all-expenses paid trip to Cancun, Mexico for a week vacation with his wife, Vanessa.
Derek Miller
Route Service Representative - Rt. 14
Derek Miller
Route Service Representative - Rt. 14
MEMBER OF THE CITY FAMILY SINCE: 2015
800-798-5621, ext. 313
Cell: 319-238-2277
Getting it Done
As a route service rep, some of the towns Derek services are Cedar Falls, Denver, Jesup, and Fairbank. He’s a “people person” and says, “All of my work experience since I was 18 was on the road, and I take pride in all of my work.”The CITY Way
Derek likes to say that he likes to “work hard to make sure that everything is ready and taken care of correctly.” He adds, “Every single employee at CITY is working to exceed the expectations of our customers.”On His Own Time
When Derek is not working, he enjoys fishing, going to car shows, collecting sports cards, bowling, and spending time with his family.
Nick Noah
Route Service Representative - Rt. 16
Nick Noah
Route Service Representative - Rt. 16
MEMBER OF THE CITY FAMILY SINCE: 2019
800-798-5621
Cell: 319-238-2592
BACKGROUND
Nick was born and raised in Urbandale, Iowa where he attended Urbandale High School. He went to Simpson College in Indianola, Iowa. Throughout his college years, Nick was involved with basketball. Before CITY, Noah worked in the restaurant industry as a restaurant manager. Nick has a lot of family in the Des Moines area but also has family in other states including Missouri, Tennessee, Arkansas, and Texas.WHY CITY?
Working in the restaurant industry meant working several nights and weekends for Nick. CITY gives Nick the opportunity to have a good work-life balance. He enjoys working early mornings and likes the idea of getting started early and making the most out of each day.In addition to a positive work-life balance and flexible schedule, Nick likes the family culture and close-knit community at CITY. He expressed how everyone at CITY is just one call away.THE IMPORTANCE OF MEETING PEOPLE
“I like getting to know people, I like building relationships and making more contacts,” Nick said. Nick enjoys the ability to interact with people all day while on the move at CITY. He believes life is not about what you know, it’s about who you know.WHEN HE’S NOT WORKING
Nick enjoys both watching and playing basketball. In addition to basketball, he likes staying active and being outdoors. Some of his favorite outdoor activities are fishing, camping, hiking, and anything that involves nature.INTERNET FAMOUS
A fun fact about Noah is that he was in a viral video that reached over five million views. The video was of him receiving a Christmas present from his dad. The gift was a pair of glasses that colorblind individuals use to see more vibrant colors. Nick is colorblind, and his reaction to the gift was “worth capturing” he said. His sister caught his reaction on film, and the video went viral.
Tim Nuss
Route Service Representative - Rt. 5
Tim Nuss
Route Service Representative - Rt. 5
MEMBER OF THE CITY FAMILY SINCE: 1998
800-798-5621, ext. 302
Cell: 319-231-1102
Focus on Service
Tim got a degree as an electrician, but he found his niche as a CITY route rep. He focuses on service as he delivers clean CITY uniforms, linen and mats in Fayette and Winnishiek counties. His service area includes Decorah, West Union, Calmar, Fayette, Fort Atkinson, St. Lucas, Waucoma and Hawkeye.CITY Gets It Right
Tim is glad that CITY is a family-owned business. He says, “CITY takes great pride in servicing accounts of all sizes. We go out of our way to ensure the smallest account receives the same quality service as our largest account.”His View On His Job
He says, “I want to meet or exceed my customers’ expectations. My number one goal is to ensure my customers complete satisfaction with our products and services.”His Interests
If it’s an outdoors activity, most likely Tim enjoys it.A Speedy Memory
Tim smiles when he recalls how one “customer let me drive his race car around the race track on race night.”
Dennis Nuss
Route Service Representative - Rt. 18
Dennis Nuss
Route Service Representative - Rt. 18
MEMBER OF THE CITY FAMILY SINCE: 2006
800-798-5621 ext. 318
Cell: 319-231-1371
His Job Duties
Dennis services accounts in a territory including Waverly, Sumner, Shell Rock, Tripoli, Charles City, Nashua, Oran, Fredericksburg, Plainfield and Westgate.How He Sees CITY
He appreciates that CITY provides continuous training to provide quality service. “We’re always looking for ways to provide a better product to our customers. Our goal at the end of the day is to know our clients are satisfied,” he says.The Way It Works
For eight years, Dennis worked for CITY as a Route Skipper. His job was to step in as a route representative whenever a route driver had personal time off. This required the knowledge of knowing every route each day. Dennis said when the opportunity came up as a route service representative, he had to take it. He was ready for the next challenge and something new.His Interests
Dennis enjoys spending time with his family and can’t spend enough time with his granddaughter, Myla. Dennis also enjoys golf, bowling, reading, and camping.
Nick Paulus
Route Service Representative - Rt. 1
Nick Paulus
Route Service Representative - Rt. 1
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
Cell: 319-238-2863
LIKE HIS BACK POCKET
Nick is originally from Des Moines and has spent all his life in the area. He is proud to know his way around town and loves interacting with the city’s business owners. Nick is a graduate of Dowles high school where he was a starter on the school’s baseball team.BLUE COLLAR WORK
Nick loves working hard and moving around. He enjoys working with his hands and has worked in different trades since high school. Nick loves competition and always thrives to be the best he can be in everything he does. “I’d rather work with my hands and get moving around than just sitting around and doing nothing,” Nick said. “Without putting in the work, you can’t be successful.”THE CITY FAMILY
Nick is excited to join a company that’s family-owned and operated. He enjoys learning about CITY’s history and being able to show customers the CITY advantage. To Nick it’s important to feel a connection to the company he works for and with CITY he feels comfortable. “It’s like everyone is family here,” Nick said.SLOW PITCH HERO
While only active in recreational leagues, Nick is excited to continue playing baseball and softball in his spare time. He enjoys all kinds of sports and you can also find him playing sand volleyball in the summers or walking his dog in the neighborhood.
Todd Purvis
Route Service Representative - Rt. 40
Todd Purvis
Route Service Representative - Rt. 40
MEMBER OF THE CITY FAMILY SINCE: 2019
800-798-5621
Cell: 507-525-0564
SERVICE ABOVE ALL
Todd is originally from Kasson, Minnesota. Before coming to CITY, Todd served 27 years as a police officer in Blue Earth, Minnesota. His passion for serving others, translates well into his work as a Route Service Representative. “Law enforcement is not a whole lot different than servicing our customers,” Todd said. “You are dealing with people and you are trying to help.”A NEW OPPORTUNITY
After spending the majority of his professional career in law enforcement, Todd was looking forward to a new challenge. His job as a Route Service Representative combines some of things he loves about his old job with the new. “I like driving and I don’t want to be stuck in one place at any given time. This job gives me the opportunity to do both,” Todd said.A FAMILY BUSINESS
It’s important for Todd to be part of a family business with a rich history like CITY’s. He believes customers are served better by those who support community. “CITY is truly a community,” Todd said. “You feel like you are important and not just a number.”A TRUE MINNESOTAN
Todd has five kids and keeps busy with his three grandchildren. He also enjoys the outdoors, hunts and fishes. While he enjoys watching hockey, don’t ask him to skate.
Philip Recker
Route Service Representative
Philip Recker
Route Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2020
800-798-5621
Cell: 319-231-1106
GO STARS!
Philip was born and raised in Strawberry Point and went to high school at Starmont High. After graduating, he worked in the construction industry and traveled all over the country. His love for Iowa and wanting to be closer to home brought him back and to CITY.BUILDING A STRONG FOUNDATION
Working in the construction business taught Philip that you always need a strong foundation. He enjoys building things and making sure they work properly. He treats his job as CITY Route Service Representative just the same. “I am building my route,” Philip said. “I can take care of my customers by having a strong foundation built on service.”FAMILY-OWNED
Philip is excited to work for a family-owned and operated company that’s based in Iowa. He is excited to bring CITY’s service to businesses that are important parts of Eastern Iowa communities. “CITY is a family affair, and I like treating my customers that way,” Philip said.DRUM SOLO
Apart from spending as much time as he can fishing and hunting, Philip has also been part of a successful local band called “Third Offense.” He has played the drums since high school, and his band focuses on rock music, country, and 90’s hits.
Braxton Reimer
Route Service Representative - Rt. 3
Braxton Reimer
Route Service Representative - Rt. 3
MEMBER OF THE CITY FAMILY SINCE: 2019
800-798-5621
Cell: 319-238-0667