CITY: Generations of Care, Commitment, and Cleanliness

At CITY, being family-owned is more than a point of pride; it’s the foundation of everything we do. Since 1906, we’ve taken pride in forging lasting partnerships with our clients, built on trust, dedication, and a commitment to excellence. Generations of businesses have turned to us to keep their workplaces clean, safe, and operating smoothly—and we don’t take that responsibility lightly.

Under the guidance of our 4th Generation President, Colin Wetlaufer, CITY continues to thrive by upholding the values set forth over a century ago. Our legacy as a family-owned business is a testament to the consistency and dependability our clients have come to expect, ensuring that each interaction reflects our core values of honesty, hard work, and customer care.

A Family-Owned Company

Mark Ballo, our Director of Sales, shared his perspective on what it’s like to be part of a family-owned company like CITY. With over 4 decades at CITY, Mark is not just an employee—he’s part of the CITY legacy, a sentiment shared by many on our team. “One of the things that differentiates us,” Mark notes, “is that, when prospecting or working with other businesses, it’s really cool to talk about family-owned businesses doing business with other family-owned businesses.”

This common ground reinforces the connections we build with our clients and helps foster mutual respect and understanding.

For CITY, staying true to our family-owned roots means caring about each person on the CITY team, no matter how much we grow. Mark explains, “It’s a core goal of ours to help our teammates understand they are part of the family, even as we expand and open more locations.” This sense of unity and shared purpose remains a critical part of what makes CITY unique in our industry.

A Legacy of Leading by Example

When asked about Colin Wetlaufer’s leadership, Mark’s respect and admiration are evident. “Colin has a style where he expects a certain level of output, but what’s really cool is that he consistently demonstrates that same level himself. He never asks people to do things he wouldn’t do himself.” Colin’s commitment to leading by example and his dedication to both the company and its people have solidified him as a genuine leader. “Colin strives to make this business the best and most responsive, and he truly cares about each and every one of us,” says Mark. “And honestly, he’s one heck of a guy.”

Our family-owned legacy isn’t just history; it’s a living, breathing part of CITY’s daily operations, guiding how we interact with clients and support our team. Choosing CITY means choosing a trusted partner with a tradition of service excellence that spans generations—a partner who treats your business with the same care we bring to our own family.