Mark Ballo
Des Moines Regional Manager
Mark Ballo
Des Moines Regional Manager
MEMBER OF THE CITY FAMILY SINCE: 1980
563-920-0431 Cell:
mballo@citylaundering.com
Years of Service
Now in his fourth decade with CITY, Mark is one of six members on the company’s executive team. Mark’s dedication to CITY has led him to several key management roles within multiple departments. On top of Mark’s experience, he has taken management, sales, and service courses to keep sharpening and maintaining his skills. When CITY decided to expand to the Des Moines regional territory, Mark was the individual chosen to be manage, grow, and uphold the CITY service and values in Des Moines, Marshalltown, Ames, and the surrounding area.Loves His Job
Mark is enthusiastic about CITY. “I can honestly say I have never not wanted to go to work.” His philosophy is to “be honest and treat folks the way you want to be treated – and to exceed customers’ expectations.” He’s proud that CITY “is committed to excellence” and “believes in long-term partnerships with our customers.”In His Free Time
Mark enjoys hunting deer and pheasant. But his passion is his wife and four children. “They are the love of my life and the reason I do what I do for a living,” Mark says.The First Founder's Award
In 2015, CITY’s President Roger Wetlaufer created an award to highlight an individual who shared similar characteristics with Roger’s grandfather and CITY’s founder. With Mark’s attitude, service, and his devotion to CITY, Mark was the first recipient to receive the CITY Founder’s Award.A Day to Remember
Mark recalls spending “a day (his day of vacation) in the field cold-calling and coaching Ron Holt at Des Moines Feeds.” That’s how much CITY customers mean to Mark.
Chriss Carsello
Sales Manager
Chriss Carsello
Sales Manager
MEMBER OF THE CITY FAMILY SINCE: 2012
800-798-5621, ext 227 Cell: 319-213-1105
ccarsello@citylaundering.com
The Sales Force
Chriss has been in management/sales for nearly 20 years. His responsibilities include servicing CITY clients as needed, managing the sales force, and selling our services to existing and prospective clients. He believes in “developing strong internal relationships with CITY employees.”From His Perspective
His experience and training have taught him the value of effective communication. He believes you should “work as one unit, communicate with all parties, and always do what you say you are going to do.”A Great Fit with CITY
Chriss is glad that “CITY does business the old fashioned way – we earn it. CITY respects the customers we have, treats them professionally, and makes the process of doing business with us ‘clean and simple.’”On a Personal Note
Family is everything to Chriss who says, “They motivate and excite me.” He also loves to play golf and spend time with friends.
Jon Cornick
Operations Manager
Jon Cornick
Operations Manager
MEMBER OF THE CITY FAMILY SINCE: 2016
(800) 798-5621, ext. 231
jcornick@citylaundering.com
The CITY Operation
Jon is responsible for overseeing all aspects of Production, Maintenance, and Janitorial for the Oelwein Laundering facility. He ensures that the plant runs efficiently and is well maintained, clean, and is presentable. Jon also deals directly with the Service Department to resolve any concerns.Working Smart
After being in management for over 20 years, Jon says his work philosophy is getting on the “I know” basis. Jon strives for efficiency and believes in working smarter, not harder.Appreciating Relationships
As a people-person, Jon understands the importance of taking care of employees. Jon values CITY’s reputation for having long term employees, and he wants to manage the same way because he enjoy taking care of the customer, working hard, and enjoying the process with his coworkers.When He is Not Working
Jon devotes a lot of his spare time with his family. He also enjoys spending time outdoors bow hunting, turkey and deer.
Melinda Fratzke
Stockroom Manager
Melinda Fratzke
Stockroom Manager
MEMBER OF THE CITY FAMILY SINCE: 2013
800-798-5621
mfratzke@citylaundering.com
Worked Her Way Up
Melinda originally started with CITY in a production role and is now one of the members of CITY's management team. As the Stockroom Manager, Melinda manages all of CITY's garment purchases and makes sure that all new accounts are set up and meet each deadline.“I worked my way up. Some weeks were extremely hard, but at the end of the day, I knew what needed to get done and I did it,” Melinda said.From Her Supervisor
“Melinda is very conscientious and works hard every day,” Operations Manager, Jon Cornick said. “I am confident in her, and she does a great job."From Home
When Melinda is not at work, she is taking her two children to different sporting or school events. Melinda enjoys spending time with her family and spends a lot of weekends camping.
Cara Jensen
Controller
Cara Jensen
Controller
MEMBER OF THE CITY FAMILY SINCE: 2013
800-798-5621, ext. 227
cjensen@citylaundering.com
Her Impact on the Company
While Cara personally manages all of the department and company budgets, she also processes the monthly financials and oversees the entire office personnel.CITY’s Culture
The level of commitment that each employee has at CITY is one thing that Cara likes about the company. She says every level at CITY knows how to work together as one team because everyone is all working towards the same goal.Weekend Life
When Cara isn’t working at CITY, she is working on her farm or showing Angus cattle. As a family, her husband and two kids look forward to attending the National Junior Angus Show, The Minnesota State Fair, and the Iowa State Fair each year.
Emily Novotny
Marketing Manager
Emily Novotny
Marketing Manager
MEMBER OF THE CITY FAMILY SINCE: 2013
800-798-5621, ext. 242
enovotny@citylaundering.com
What She Does at CITY
As the Marketing Manager, Emily manages CITY's public relations campaigns, marketing advertisement, and works to enhance sale efforts. She is continuously looking for new ways to improve CITY's customer service experience and educating and nurturing prospects about our products and services.Education and Experience
Emily received her Communication Arts and Public Relations degree from Wartburg College. She started as an intern fat CITY, then transitioned into the Marketing Manager role by working incredibly hard and being dedicated to achieving her goals.Why She Chose CITY
"This is a family company and I like how dedicated, passionate, and reliable my coworkers are. Everyone comes to work wearing smiles and has a great attitude, which is one of the reasons I believe CITY has been around for over 100 years," Emily says.
Nicole O’Brien
Human Resource Manager
Nicole O’Brien
Human Resource Manager
MEMBER OF THE CITY FAMILY SINCE: 2016
800-798-5621, ext. 226
nobrien@citylaundering.com
What She Does
Nicole keeps herself busy on a number of fronts, including benefits, recruiting, wellness initiatives, and new hires. She is also on top of OSHA standards, and employment law compliance.Her Work Ethics
As human resources manager, Nicole finds it very important that people feel comfortable talking with her. She will keep an open-door policy so everyone’s needs are met. She focuses on prioritizing so she can constantly make improvements for CITY.Her Background
Nicole mutually supports both the University of Iowa and Iowa State University having received her bachelor’s degree from Iowa State and earning her Master's degree from Iowa. Her education led her to human resources for 7 years for both manufacturing and a service-oriented company, which she said, is a helpful tool in her new position at CITY.
Jamie Randall
Maintenance Manager
Jamie Randall
Maintenance Manager
MEMBER OF THE CITY FAMILY SINCE: 2010
800-798-5621, ext. 232
jrandall@citylaundering.com
What He Does
Jamie is responsible for CITY's maintenance department personnel, our building, the grounds, all equipment, the entire fleet of trucks, and safety in general.Experience And Training
His background includes training with Maintenance Management Institute (TRSA) and extensive OSHA classes. He was also an electrician for 22 years and a plumber for 15.His Point Of View
In his own words, “My goal is to keep down-time to a minimum and have parts and material on hand that will be needed. I analyze everything and try to find the most economical, fastest and safest procedures.”
Dave Roche
District Manager - Cedar Valley and Eastern Iowa
Dave Roche
District Manager - Cedar Valley and Eastern Iowa
MEMBER OF THE CITY FAMILY SINCE: 2016
800-798-5621, ext. 235
droche@citylaundering.com
Roche’s Responsibilities
Dave’s responsibilities at CITY as a route manager are to supervise and manage the five routes from Waterloo to Dubuque, Iowa. He also oversees cities such as Cedar Falls, Hudson, La Porte City, Jesup, Waverly, Independence, Dyersville, and Peoria. Dave provides assistance, training, and management to all of the CITY accounts in this territory.Approach to Work
“I am a hard worker and I work with integrity. I’ll do what I say I will do. I believe in doing the best job I can possibly do no matter what the job may be,” Roche said.Perfect Fit
Dave has worked with people, sales, and management for a majority of his life. He even has 14 years of route sales experience with Pepsi-Cola. He believes that being a route manager for CITY is the perfect fit for him.“I enjoy working with people. Route sales is all about giving great service to customers and establishing long-term relationships," Dave says. "It all comes down to working and relating with people.”
Corey Ruff
District Manager - Central & Northern Iowa
Corey Ruff
District Manager - Central & Northern Iowa
MEMBER OF THE CITY FAMILY SINCE: 2005
800-798-5621, ext. 305
cruff@citylaundering.com
Corey In A Nutshell
Corey takes good care of customers in his Northeast Iowa territory. He hires and trains route service representatives, reviews their performance, and visits customers to ensure they receive the best possible service. He supervises routes in Waverly, Charles City, New Hampton, Cresco, Decorah, Waukon, Elkader, Guttenburg, and areas north of Oelwein. He also holds a B.S. in Education from Iowa State.Getting It Done
He believes that CITY’s way of doing business is “fair and right.” As for himself, he always strives to do the best he can and to be as efficient as possible.Paying It Forward
He remembers one cold winter night when his truck got stuck in the snow, and his customers were glad to give him a push so he could get on his way.
Ken Schnor
Service Manager
Ken Schnor
Service Manager
MEMBER OF THE CITY FAMILY SINCE: 1998
(800) 798-5621, ext. 236 Cell: 319-231-1111
kschnor@citylaundering.com
From Here To There
After 13 years as a CITY route rep, 3 years as a route supervisor, Ken is a supervisor again. He currently oversees all route supervisors and route sales representatives throughout Iowa and Southeast Wisconsin. He helps as needed, and is involved in hiring, training and management. He works to keep costs low and to ensure an outstanding customer service experience.How He Sees CITY
He describes CITY as a “locally owned business that allows us to take care of our customer’s needs above and beyond our competitors." He believes the investment CITY makes in training their route sales representatives really sets the company apart."The training is ongoing, and we are always working toward providing better, more personalized service," Ken says.His Work Philosophy
Ken says, “Keeping my customers happy is my number one priority. Take care of your customer like your own family, and they will become family over time.”
Colin Wetlaufer
President
Colin Wetlaufer
President
MEMBER OF THE CITY FAMILY SINCE: 2006
800-798-5621
cwetlaufer@citylaundering.com
All in the Family
Colin is a fourth-generation CITY family member. As the Vice President and General Manager, he oversees the company’s customer service and production operations and assists in other areas as well. He works with our management team to set and achieve goals towards company success. He earned a B.S. from Hillsdale College.CITY Through His Eyes
He says, “At CITY, we strive to exceed our customers’ expectations. The key to our success is having great people of high character personally invested in their relationships with our customers. We work hard to recruit and have been fortunate to retain exceptional individuals. CITY stays at the forefront of the industry in terms of technology to provide better service at an affordable cost.”Working to Succeed
Colin aims to give everyone he works with the tools to be successful and the freedom to utilize their own unique style to get there."Every member of the CITY family takes pride in knowing we offer a higher level of service than anyone in our industry. My goal as the President is manage and solve potential problems before they become real problems. We are constantly working to make life easier for our customers and employees," Colin says.CITY Memories
“Having the opportunity to learn a route from a 40-year veteran was pretty special for me,” says Colin, “And attending the retirement party of a nearly 50-year employee along with her son and grandson who also work at CITY was an incredibly memorable and rewarding event.”He also says, “The first time we loaded the new Des Moines route truck after years of planning was something I will never forget. Seeing a vision come full circle to completion was an incredible moment.”
Brad Zupke
District Manager - Cedar Rapids & the Iowa City Metro Area
Brad Zupke
District Manager - Cedar Rapids & the Iowa City Metro Area
MEMBER OF THE CITY FAMILY SINCE: 2016
800-798-5621, ext. 236
bzupke@citylaundering.com
Brad’s Responsibilities
Brad Zupke is in the position to take CITY to the next level in the Cedar Rapids, Iowa City, and surrounding areas. As a route manager, Brad oversees five routes and lends a hand wherever it is needed and is involved with training and maintaining each route.The Upfront Approach
According to Brad, CITY does business the way they would like to be treated, with an honest and upfront approach. Brad strongly believes in treating others that way you would like to be treated and to always work as if you are being watched (even when you aren’t).The CITY Impression
Brad says, “I know many people that work or have worked at CITY and have only heard positive things. I am glad I get to leave my footprint on a company like CITY.”Evenings and Weekends
Brad enjoys quality family time and going to flea markets and antique shops.
Rick Buhr
Rental Sales Rep - Northeast & North Central Iowa
Rick Buhr
Rental Sales Rep - Northeast & North Central Iowa
MEMBER OF THE CITY FAMILY SINCE: 1973
800-798-5621 Cell: 563-920-2358
rbuhr@citylaundering.com
Decades on the Job
Rick started with CITY the year Gerald Ford became President. Since then he’s taken numerous service and sales courses, and most importantly he’s learned many valuable lessons on the job. He loves that “every day is different – never routine or boring.”A New Challenge
After 40+ years on the CITY service end as a route service representative and a route supervisor for Waverly, Charles City, New Hampton, Cresco, Decorah, Waukon and Oelwein, Rick was ready for a new challenge. He is now the rental sales representative for the same territory he supervised.“Over time, we have developed the best route service representatives so I am confident in sales because I feel it is easy to sell the CITY service experience that I had a hand in creating.” Buhr said.The CITY Philosophy
It’s important to Rick that CITY can handle any size account yet remains service-oriented and is all about people helping people. His approach is to “treat people the way you want to be treated.” And “being able to provide customers with exceptional service is very rewarding.”
Josh Pilcher
Rental Sales Representative - Southern Minnesota
Josh Pilcher
Rental Sales Representative - Southern Minnesota
MEMBER OF THE CITY FAMILY SINCE: 2017
319-238-2088
jpilcher@citylaundering.com
The Important Role He Plays
As CITY’s Minnesota rental sales representative, Josh is responsible for generating new rental and direct sales by building relationships throughout the state of Minnesota. Josh works with the Sales Manager and the sales team for ongoing coaching, training, and identifying and closing new sales.A Good Mix
Josh was first attracted to CITY because of the family-owned business aspect. He also felt a connection from growing up in Iowa. He currently resides in Minnesota and believes his Iowa roots will help him push CITY north into new territory.His Approach to Work
Josh is a big believer in having fun all while motivating and challenging himself in his work. “I like the competitiveness of the position and the challenge to prove CITY is the best choice for each client,” he said.
Brad Waltermyer
Rental Sales Rep - Cedar Valley & Eastern Iowa
Brad Waltermyer
Rental Sales Rep - Cedar Valley & Eastern Iowa
MEMBER OF THE CITY FAMILY SINCE: 2016
800-798-5621 Cell: 319-231-1107
bwaltermyer@citylaundering.com
Brad’s Impact on the Company
As a rental sales representative, Brad is responsible for generating new rental and direct sales by building relationships in the Cedar Rapids, Iowa City, Waterloo, Dubuque, and the Cedar Falls area. Brad works closely with the other sales representatives for coaching and to identify and close sales.Why CITY Was Right for Brad
The fact that CITY has been around for over 100 years and is family owned is why Brad was originally interested in working for CITY.How He Would Describe Her Personality and Work Ethic
“My biggest strength has been over time the ability to gain my customers trust and loyalty through offering honestly, loyalty and the ability to maintain life long connections,” Brad said.
Hildy Webb
Rental Sales Rep (Des Moines Metro Area)
Hildy Webb
Rental Sales Rep (Des Moines Metro Area)
MEMBER OF THE CITY FAMILY SINCE: 2015
319-231-1103
hwebb@citylaundering.com
What She Does CITY
As a rental sales representative, Hildy is responsible for getting new business opportunities around the Des Moines area. She recruits new companies and businesses to CITY by calling on accounts, setting up meetings, and selling programs and products to meet each of our clients needs.Her Work Style
As a huge people person, Hildy enjoys the warm, welcoming culture at CITY. Hildy is always open to learn new things and says, “if you give 110 percent, there are no limits to what you can achieve.”Her Background and Goals
Hildy is not afraid of a challenge or change. Hildy graduated from the University of Iowa with an economics degree and has been in sales the past couple of years.Her long-term goals are to be the best CITY representative in the Des Moines area and expand the market by learning all about CITY’s industry, enjoying her work, and giving everyday her best.
Andy Hauersperger
Route Service Representative - Rt. 8
Andy Hauersperger
Route Service Representative - Rt. 8
MEMBER OF THE CITY FAMILY SINCE: 2015
1-800-798-5621, ext. 305 Cell: 319-239-5572
How It\'s Done
Andy takes good care of customers on his route in Independence, Manchester, Vinton, Edgewood, Strawberry Point, Winthrop, Troy Mills and Quasky. Andy likes to give everyday 100 percent and will do whatever it takes to get the job done correctly.Skills to Succeed
Andy said his past work experience is why he will succeed at CITY. “The people I have worked with or have met in the past years have molded me to what I am today and have helped me develop the skills I need to succeed. My goal is to excel at my position and to become a leader for CITY,” Andy said.Here To Stay
Andy likes the fact that CITY is a family company that is here to stay. One of the reasons why Andy chose CITY was because of all of the tenured employees. Andy said CITY is a great company because so many people want to make a long-term career out of it.Off the Clock
Hunting, fishing and spending time with his dogs and family and are all things Andy enjoys away from work.
Randy Jipson
Route Service Representative - Rt. 10
Randy Jipson
Route Service Representative - Rt. 10
MEMBER OF THE CITY FAMILY SINCE: 2001
1-800-798-5621, ext. 307 Cell: 319-239-5764
He’s Got It Covered
Randy delivers clean uniforms, mats and linen to Waterloo area businesses. He has over a decade of experience under his belt and along the way he’s attended numerous sales and service seminars.What CITY Means To Him
In his words, “CITY is a respected and well-established business with a long history of ensuring customer satisfaction. The people at CITY are great. I truly enjoy working here because of them.”His Outlook On Work
“The quality of work depends on the quality of the employees. The people at CITY are dedicated, dependable and working to maintain CITY’s reputation for exceptional service.”Off the Clock
Randy enjoys camping, jet skiing, and spending time with his family.
Justin Johnson
Route Service Representative - Rt. 15
Justin Johnson
Route Service Representative - Rt. 15
MEMBER OF THE CITY FAMILY SINCE: 2016
1-800-798-5621 Cell: 319-231-1105
Justin on the Job
Justin believes that attitude is everything. Having a good attitude is how he starts and ends each day on his route. Justin’s service area includes Greene, Charles City, Osage, Mason City, Lake Mills, and the surrounding area.The Best You Got
Justin’s mentality is servicing the customer to build strong relationships. He believes that hard work pays off and that it is important to treat people with respect.Setting the Bar High
One of the reasons Justin chose to work for CITY was their history and culture.“They made me feel right at home and there is opportunities to move up in the company,” Johnson said. “My goal is to work as hard as possible and eventually move into management.”What You Will Find Him Doing
Whenever he can gets the chance, Justin enjoys fishing and going to see his favorite football team (GO HAWKS). Justin always enjoys spending quality time with his family.
Marc Kane
Route Service Representative - Rt. 7
Marc Kane
Route Service Representative - Rt. 7
MEMBER OF THE CITY FAMILY SINCE: 1982
800-798-5621, ext. 304 Cell: 319-231-1104
What He Does And Where
Marc is now in his fourth decade with CITY as a route rep helping keep things clean and simple for the customers to whom he delivers. His service area includes Cedar Rapids, Marion and Hiawatha in Linn County.Marc On CITY
He says, “Because CITY is a smaller, family-owned business, we are able to provide more personalized service and customer requests are met promptly.”Service-Oriented
He keeps it short and sweet, “I take care of my customers and treat them the way I would want to be treated.”
Carl Kelley
Route Service Representative - Rt. 25
Carl Kelley
Route Service Representative - Rt. 25
MEMBER OF THE CITY FAMILY SINCE: 2015
1-800-798-5621, ext. 316 Cell: 319-238-3038
His Philosophy to His Work
His work philosophy is to focus on developing great customer relations and deliver a great product and service to each customer. Carl’s position as a route service representative differs from the rest of his colleagues. Carl spends most of his time taking care of one of CITY’s larger accounts in the Tama area. Five days a week, Carl services the largest account in CITY’s history.Carl’s Progress Within CITY
Carl is very detail-oriented and has a drive attitude. Carl started with CITY in the janitorial department and excelled in that position. When a service job opened up, Carl said, “He truly appreciates how CITY is willing to promote from within.”The Family Aspect
Carl is very appreciative of the CITY culture. “The relationship everyone has with each other is great. We really are a team,” Kelley said. “We work as a family, and we treat each other like family.”His Interests
Besides work, Carl has a passion for fishing, riding his motorcycle, and taking care of his 2-year-old Yorkie-poo named Gia.
Mike Kerns
Route Service Representative - Rt. 6
Mike Kerns
Route Service Representative - Rt. 6
MEMBER OF THE CITY FAMILY SINCE: 2000
800-798-5621, ext. 303 Cell: 319-239-4528
Mike’s Territory
Mike says the highlight of each day is getting to see and visit with his customers. He provides regular sales and service to Cedar Rapids, Marion and Shellsburg.CITY At Work
Mike points out that CITY’s goal is to “serve customers with a good product and with a good business relationship.”He adds, “employees at CITY work together as a team. We give each other support and encouragement. Best of all, we enjoy what we are doing and that makes for a great work environment.”His Personal Viewpoint
He believes a sales rep should take his time and do it right the first time.That’s because, “Our number one goal is customer satisfaction. By making service a priority we can’t help but succeed.”Keeping Busy
Mike likes camping, hunting and golf. He also enjoys playing Texas Hold-em.
Jim Kleitsch
Route Service Representative - Rt. 19
Jim Kleitsch
Route Service Representative - Rt. 19
MEMBER OF THE CITY FAMILY SINCE: 2011
800-798-5621, ext. 311 Cell: 319-231-1101
Jim On The Job
With 18 years of retail grocery experience, and another 13 working on a direct store delivery route, Jim knows his way around service. He delivers uniforms, mats, linens, towels, soap and paper to the New Hampton, Cresco, and surrounding area.The CITY Philosophy
Jim says that while providing laundering and mat services, CITY builds strong relationships between drivers and customers. Personally, he likes to “work hard and at a steady pace – and do everything possible to keep customers happy.”What He Likes
Jim enjoys hunting and doing anything outdoors. Jim has spent time coaching because working with kids is particularly meaningful to him.
Shane McKinney
Route Service Representative - Rt. 2
Shane McKinney
Route Service Representative - Rt. 2
MEMBER OF THE CITY FAMILY SINCE: 2011
319-238-3415 Cell: 800-798-5621
Scope and Quality
With 10 years of delivery work and over 10 in customer service, Shane strives to provide excellent service to all of his accounts. He prefers to “handle and deal with client issues and work hard to avoid issues before they happen.” He services Marshalltown and the Des Moines area.CITY from Shane’s View
Shane says, “CITY goes above and beyond to provide world class service to all of its clients.”He himself likes to “work hard until the job has been finished to the best of [his] ability” and make sure “what our clients expect to happen is completed.” He genuinely cares about all of his clients and their business.What He Loves
Sports are high on his list, especially Nebraska football. And he truly loves “spending time with [his] family.”Mutual Fan Club
On one difficult day, it took him longer than expected to get to a client. “She stayed open until I finished and was so happy I called and finished her stop before the weekend. She loaded me up with Gatorades for my ride home and told me how fantastic a job CITY does for her,” Shane said.Shane also has a client that sings to him every time he changes their mats. “NA NA NA NA NA NA NA NA MAT MAN.”Accomplishments & Awards
Shane won CITY’s 2012 Sales Contest. For his efforts he won an all-expenses paid trip to Cancun, Mexico for a week vacation with his wife, Vanessa.
Derek Miller
Route Service Representative - Rt. 14
Derek Miller
Route Service Representative - Rt. 14
MEMBER OF THE CITY FAMILY SINCE: 2015
800-798-5621, ext. 313 Cell: 319-238-2277
Getting it Done
As a route service rep, some of the towns Derek services are Cedar Falls, Denver, Jesup, and Fairbank. He’s a “people person” and says, “All of my work experience since I was 18 was on the road, and I take pride in all of my work.”The CITY Way
Derek likes to say that he likes to “work hard to make sure that everything is ready and taken care of correctly.” He adds, “Every single employee at CITY is working to exceed the expectations of our customers.”On His Own Time
When Derek is not working, he enjoys fishing, going to car shows, collecting sports cards, bowling, and spending time with his family.
Rick Myott
Route Service Representative - Rt. 26
Rick Myott
Route Service Representative - Rt. 26
MEMBER OF THE CITY FAMILY SINCE: 1998
800-798-5621, ext. 315 Cell: 319-231-3335
Getting It Done
Rick delivers clean CITY uniforms, mats and towels to Cedar Rapids, Marion, North Liberty, Coralville, Williamsburg, Solon, Mount Vernon and Lisbon.How He Got Here
He has an A.A.S. degree in Agribusiness Management from Hawkeye Tech. And for over 24 years he was in the customer service industry on a bread route.Happy About CITY
Rick says. “CITY is a family-owned company that can handle the big accounts because of our modern facility and dedication to service.” He thinks it’s “great they have been in business 100 years and will be here for another 100.”The Way He Sees It
He says, “Be honest and fair to your customer, and they in turn will be fair and honest with you. In today’s competitive marketplace, you have to set yourself apart and keep your customers happy by providing them with the very best service."The Good Life
Rick can think of nothing better than spending time with his two grandchildren. He also likes camping and tubing.About His Customers
Rick really likes “getting to know the customers well enough that they invite you to a wedding or a graduation. And you invite them back.”
Dennis Nuss
Route Service Representative - Rt. 18
Dennis Nuss
Route Service Representative - Rt. 18
MEMBER OF THE CITY FAMILY SINCE: 2006
800-798-5621 ext. 318 Cell: 319-231-1371
His Job Duties
Dennis services accounts in a territory including Waverly, Sumner, Shell Rock, Tripoli, Charles City, Nashua, Oran, Fredericksburg, Plainfield and Westgate.How He Sees CITY
He appreciates that CITY provides continuous training to provide quality service. “We’re always looking for ways to provide a better product to our customers. Our goal at the end of the day is to know our clients are satisfied,” he says.The Way It Works
For eight years, Dennis worked for CITY as a Route Skipper. His job was to step in as a route representative whenever a route driver had personal time off. This required the knowledge of knowing every route each day. Dennis said when the opportunity came up as a route service representative, he had to take it. He was ready for the next challenge and something new.His Interests
Dennis enjoys spending time with his family and can’t spend enough time with his granddaughter, Myla. Dennis also enjoys golf, bowling, reading, and camping.
Levi Nuss
Route Service Representative - Rt. 4
Levi Nuss
Route Service Representative - Rt. 4
MEMBER OF THE CITY FAMILY SINCE: 2015
800-798-5621, ext. 316 Cell: 319-231-1100
Getting It Done
Levi’s position as a route service representative differs from the rest of his colleagues. Levi spends half of his time as a route service representative for the Iowa City area, but he spends the other half serving as a route service apprentice. Levi knows how to fill in on multiple routes in case a route representative is sick or on vacation.Been There, Done That
Levi has been working in the retail and service industry for 7 years and is always looking for ways to better serve his clients. He said his past experiences help him in his role at CITY, and he is always eager to learn.The CITY Culture
Levi grew up in the Oelwein Community, and he describes CITY as a family-friendly environment with an unlimited potential to grow.The Way He Sees It
“Always work hard, smart, and efficient with a smile on your face.”The Good Life
Levi’s hobbies consist of fitness, bowling, and golfing.
Tim Nuss
Route Service Representative - Rt. 5
Tim Nuss
Route Service Representative - Rt. 5
MEMBER OF THE CITY FAMILY SINCE: 1998
800-798-5621, ext. 302 Cell: 319-231-1102
Focus on Service
Tim got a degree as an electrician, but he found his niche as a CITY route rep. He focuses on service as he delivers clean CITY uniforms, linen and mats in Fayette and Winnishiek counties. His service area includes Decorah, West Union, Calmar, Fayette, Fort Atkinson, St. Lucas, Waucoma and Hawkeye.CITY Gets It Right
Tim is glad that CITY is a family-owned business. He says, “CITY takes great pride in servicing accounts of all sizes. We go out of our way to ensure the smallest account receives the same quality service as our largest account.”His View On His Job
He says, “I want to meet or exceed my customers’ expectations. My number one goal is to ensure my customers complete satisfaction with our products and services.”His Interests
If it’s an outdoors activity, most likely Tim enjoys it.A Speedy Memory
Tim smiles when he recalls how one “customer let me drive his race car around the race track on race night.”
Steve Radloff
Route Service Representative - Rt. 12
Steve Radloff
Route Service Representative - Rt. 12
MEMBER OF THE CITY FAMILY SINCE: 1975
800-798-5621, ext. 309 Cell: 319-231-1109
A Seasoned Veteran
As a route rep since 1975, Steve serves existing customers and is always on the lookout for new business. His area includes Oelwein, Prairie Du Chien, Elkader, Guttenberg and Garnavillo. He completed a plumbing and heating program, and he’s attended numerous sales and motivational seminars.The CITY Way
Steve says CITY is hands-on – “We personally take care of sales, service and problems on a one-on-one basis. With their dedication to customers, employees and quality, CITY has a formula for success.”For him, “This is what I chose to do and I take great pride in my work. I get to know my customers and treat them the way I would want to be treated.”On His Own Time
He enjoys outdoor yard-work as well as football, fishing, baseball, gardening and cooking.But best of all, “I like to get together with family, friends and my customers.”A Customer Memory
Steve fondly recalls the time when his “friends, the Ertls, who own Guttenberg Industries, won an essay contest, and they all took their boat on the river for fun and supper.”Above and Beyond
When Steve was out on medical leave for two months, he stayed busy by cold-calling new prospects.
Terry Shaffer
Route Service Representative - Rt. 11
Terry Shaffer
Route Service Representative - Rt. 11
MEMBER OF THE CITY FAMILY SINCE: 1980
800-798-5621, ext. 308 Cell: 319-231-1108
What He’s Up To
Terry works closely with his customers to ensure they’re getting the best service possible. Some of the towns he services are Dyersville, Farley, Monticello and Cascade – in Delaware, Dubuque and Jones Counties. He’s studied marketing at Calmar and has attended classes by Zig Ziglar, James Gutheim, Dale Carnegie and more.The CITY Attitude
Terry says CITY is here “to make your business look good!" Either through uniform rental, towel service, restroom supplies or mat service. Terry understands the importance of creating strong relationships between himself and the customer.Terry’s Point Of View
He likes “to stay upbeat and find solutions for [his] customers.” He makes the effort to get to know his customer’s line of business, which enables him to better meet their needs.Outside of CITY
Terry enjoys riding his bike and spending time with his two daughters. He’s also currently the vice president of the Oelwein Food Bank - Meals on Wheels program.The Best Policy
Terry remembers - “I once found and returned $1,500 in cash that belonged to one of my customers.”
Taylor Sickles
Route Service Representative - Rt. 3
Taylor Sickles
Route Service Representative - Rt. 3
MEMBER OF THE CITY FAMILY SINCE: 2016
1-800-798-5621, ext. 310 Cell: 563-920-3912
Tackling the Challenge
“I come with enthusiasm every single day and ready to tackle any challenge in front of me,” says Taylor.He plays a large role for CITY by knowing all of the routes and covering any route where there is a need. He said he always puts the customer and their needs first and lends a hand wherever he can.What’s Important
“It doesn’t seem like work. It is a family environment with constant interactions with different kinds of people. It is a place where I can help people, and that is important to me, “Taylor said.The Ladder
Taylor wants to climb the CITY ladder as high as he can go. He wants to be able to service the company as well as he can, in any way he can.Driven by Passion
“My main passion is my family (wife and two children). There is nothing I would not do for them. Also I’m an avid outdoorsmen. I love fishing, hunting, and teaching my kids about the values of the outdoors too. Sports also play a big part in my life,” Taylor said
Al Voigt
Route Service Representative - Rt. 1
Al Voigt
Route Service Representative - Rt. 1
MEMBER OF THE CITY FAMILY SINCE: 2015
563-920-3913
What Makes the Difference
In his first full year at CITY, Al won the title of the 2016 Route Representative of the Year. His fellow route representatives and service managers voted Al as the best.During the presentation of this award, CITY Service Manager Ken Schnor noted. “Al is the 2016 Route Service Representative of the Year because he is an above average performer. He always goes the extra mile and genuinely cares about his clients’ level of satisfaction.”Where You Will Find Him
Al services accounts in and around the Des Moines area. He provides companies with quality; delivering services of uniforms, mats, and other needs to keep their company looking clean, simple, and professional.Family Values
"Being a family-owned company in Iowa, CITY really shows how much they care about their people. Being a part of a company that has these values is something I’ve always wanted," says Al. "And this shows in the everyday work and services that each CITY employee provides."His Work Philosophy
Al says he is always focused on getting the job done and done correctly the first time. His previous experience has always been working with people and providing them with a service that “makes the difference.”When He is Not Working
When Al is not working, his children are his main priority. His other personal hobbies are fishing, hunting, running, and biking.
Barney Webb
Route Service Representative - Rt. 16
Barney Webb
Route Service Representative - Rt. 16
MEMBER OF THE CITY FAMILY SINCE: 2016
1-800-798-5621 Cell: 319-238-2592
What He Does and Where
Previously a route apprentice, Barney has worked his way up to having his own route. Barney takes great pride in his work and covers the following areas: Grinnell, Newton, Ankeny, Indianola, Norwalk, and Des Moines.Barney on CITY
He says he enjoys working for a family-owned and operated business. He says, “There is such a family mentality, and we all feel part of the family.”On the Clock
Barney’s approach to work is to come in early and get the job done right the first time. “If I make a mistake, I will learn from it so it doesn’t happen again,” he says.Teamwork
One of Barney’s coworkers, Al Voigt, was up for the 2016 CITY Route Service Representative of the Year. As a route apprentice, Barney worked closely with Al and knew he deserved it. Barney was very excited when Al won because now he knows what it takes to be top Route Service Representative, so someday he can claim that title as well.
Michael Weber
Route Service Representative - Rt. 9
Michael Weber
Route Service Representative - Rt. 9
MEMBER OF THE CITY FAMILY SINCE: 2016
319-239-1106