Mark Ballo
Des Moines Regional Manager
Mark Ballo
Des Moines Regional Manager
MEMBER OF THE CITY FAMILY SINCE: 1980
563-920-0431 Cell:
mballo@citylaundering.com
Years of Service
Now in his fourth decade with CITY, Mark is one of six members on the company’s executive team. Mark’s dedication to CITY has led him to several key management roles within multiple departments. On top of Mark’s experience, he has taken management, sales, and service courses to keep sharpening and maintaining his skills. When CITY decided to expand to the Des Moines regional territory, Mark was the individual chosen to be manage, grow, and uphold the CITY service and values in Des Moines, Marshalltown, Ames, and the surrounding area.Loves His Job
Mark is enthusiastic about CITY. “I can honestly say I have never not wanted to go to work.” His philosophy is to “be honest and treat folks the way you want to be treated – and to exceed customers’ expectations.” He’s proud that CITY “is committed to excellence” and “believes in long-term partnerships with our customers.”In His Free Time
Mark enjoys hunting deer and pheasant. But his passion is his wife and four children. “They are the love of my life and the reason I do what I do for a living,” Mark says.The First Founder\\\'s Award
In 2015, CITY’s President Roger Wetlaufer created an award to highlight an individual who shared similar characteristics with Roger’s grandfather and CITY’s founder. With Mark’s attitude, service, and his devotion to CITY, Mark was the first recipient to receive the CITY Founder’s Award.A Day to Remember
Mark recalls spending “a day (his day of vacation) in the field cold-calling and coaching Ron Holt at Des Moines Feeds.” That’s how much CITY customers mean to Mark.
Chriss Carsello
Sales Manager
Chriss Carsello
Sales Manager
MEMBER OF THE CITY FAMILY SINCE: 2012
800-798-5621, ext 227 Cell: 319-213-1105
ccarsello@citylaundering.com
The Sales Force
Chriss has been in management/sales for nearly 20 years. His responsibilities include servicing CITY clients as needed, managing the sales force, and selling our services to existing and prospective clients. He believes in “developing strong internal relationships with CITY employees.”From His Perspective
His experience and training have taught him the value of effective communication. He believes you should “work as one unit, communicate with all parties, and always do what you say you are going to do.”A Great Fit with CITY
Chriss is glad that “CITY does business the old fashioned way – we earn it. CITY respects the customers we have, treats them professionally, and makes the process of doing business with us ‘clean and simple.’”On a Personal Note
Family is everything to Chriss who says, “They motivate and excite me.” He also loves to play golf and spend time with friends.
Jon Cornick
Production Manager
Jon Cornick
Production Manager
MEMBER OF THE CITY FAMILY SINCE: 2016
(800) 798-5621, ext. 231
jcornick@citylaundering.com
The CITY Operation
Jon is responsible for overseeing all aspects of Production for the Oelwein Laundering facility. He ensures that production runs efficiently and is able to process what the service team needs on a daily basis.Working Smart
After being in management for over 20 years, Jon says his work philosophy is getting on the “I know” basis. Jon strives for efficiency and believes in working smarter, not harder.Appreciating Relationships
As a people-person, Jon understands the importance of taking care of employees. Jon values CITY’s reputation for having long term employees, and he wants to manage the same way because he enjoy taking care of the customer, working hard, and enjoying the process with his coworkers.When He is Not Working
Jon devotes a lot of his spare time with his family. He also enjoys spending time outdoors bow hunting, turkey and deer.
Melinda Fratzke
Stockroom Manager
Melinda Fratzke
Stockroom Manager
MEMBER OF THE CITY FAMILY SINCE: 2013
800-798-5621
mfratzke@citylaundering.com
Worked Her Way Up
Melinda originally started with CITY in a production role and is now one of the members of CITY\'s management team. As the Stockroom Manager, Melinda manages all of CITY\'s garment purchases and makes sure that all new accounts are set up and meet each deadline. “I worked my way up. Some weeks were extremely hard, but at the end of the day, I knew what needed to get done and I did it,” Melinda said.From Her Supervisor
“Melinda is very conscientious and works hard every day,” Operations Manager, Jon Cornick said. “I am confident in her, and she does a great job.\"From Home
When Melinda is not at work, she is taking her two children to different sporting or school events. Melinda enjoys spending time with her family and spends a lot of weekends camping.
John Freeman
District Manager - Des Moines
John Freeman
District Manager - Des Moines
MEMBER OF THE CITY FAMILY SINCE: 2017
563.608.3851
jfreeman@citylaundering.com
Responsibilities
In John’s position as the District Manager in Des Moines, he will train and oversee route service representatives, help with lead generation, and build good customer relations to assist with customer retention. He also assists with growing our customer base in the region and growing CITY as a company.Past Experiences
With John’s past industry experience, he is excited to bring his knowledge and expertise to CITY. “One thing I take pride in is being third in the nation for customer retention at my previous job,” John said. “I also have 11 years of experience as a route service representative and 9 years as a district manager.”Personal Work Ethic
“I take pride in what I do,” John said. “As an athlete in school, I had a competitive nature, and I wanted to be number one. I like to bring that characteristic to the table when I show up to work everyday.”First Impressions
“I called CITY after Mark reached out,” John said. “We set up a time to talk, and when I learned about the company’s vision and the direction it was going and I was sold. I knew this was a place I wanted to be.”In his Free Time
John spends his spare time playing golf, participating in a men’s baseball league, and coaching baseball for children. He also likes spending time with his wife and two children. John is also known to travel. “If you have heard the song Kokomo (Aruba, Bahamas, Jamaica) by the Beach Boys, I have been to all of those places,” John said.
Cara Jensen
Controller
Cara Jensen
Controller
MEMBER OF THE CITY FAMILY SINCE: 2013
800-798-5621, ext. 227
cjensen@citylaundering.com
Her Impact on the Company
While Cara personally manages all of the department and company budgets, she also processes the monthly financials and oversees the entire office personnel.CITY’s Culture
The level of commitment that each employee has at CITY is one thing that Cara likes about the company. She says every level at CITY knows how to work together as one team because everyone is all working towards the same goal.Weekend Life
When Cara isn’t working at CITY, she is working on her farm or showing Angus cattle. As a family, her husband and two kids look forward to attending the National Junior Angus Show, The Minnesota State Fair, and the Iowa State Fair each year.
Justin Johnson
District Manager - Eastern Iowa
Justin Johnson
District Manager - Eastern Iowa
MEMBER OF THE CITY FAMILY SINCE: 2016
1-800-798-5621 Ext. 314 Cell: 319-464-6924
jjohnson@citylaundering.com
Justin on the Job
Justin is in the position to take CITY to the next level in the Cedar Rapids, Iowa City, and surrounding areas. He believes that attitude is everything. Having a good attitude is how he starts and ends each day.The Best You Got
Justin’s mentality is servicing the customer to build strong relationships. He believes that hard work pays off and that it is important to treat people with respect.Setting the Bar High
One of the reasons Justin chose to work for CITY was their history and culture. He also wanted to work his way into management, which he did after one year as a route service representative. “[CITY] makes me feel right at home,” Justin said.What You Will Find Him Doing
Whenever he can has the chance, Justin enjoys fishing and going to see his favorite football team (GO HAWKS). Justin always enjoys spending quality time with his family.
Justin Olson
District Manager - Minnesota
Justin Olson
District Manager - Minnesota
MEMBER OF THE CITY FAMILY SINCE: 2018
563-608-3851
jolson@citylaundering.com
Ready for the Challenge
As a district manager, Justin is ready to get moving and to expand CITY’s Minnesota territory. “It will be a challenge, but the reward will be to get where we need to be,” Justin said. “There are a lot of great people out there that I am ready to help.”Work Motto
“Don’t take shortcuts,” Justin said. “I like to get the job done and do it the right way.”Benefits of the Job
Justin thrives with helping people and fixing problems. He says “people skills” are his greatest asset. “I thoroughly enjoy my job and getting to meet new people all the time,” Justin said. “I always learn something new from the people I meet.”Past Experience
Justin has been in this industry since he was 18-years-old. Since then, he has gained a lot of experience in multiple positions and has worked his way up into management.Best Memory
“I was once stranded in a snow storm while completing a route,” Justin said. “I actually had to stay at a customer’s house. It just goes to show you how many great people are out there.”Outside of Work
Justin enjoys family time with his wife and two children. He stays busy with his 10-year-old son with basketball, baseball, and soccer. Justin’s daughter also keeps him on his toes. “My two-year-old daughter already has the attitude of a 25-year-old,” Justin said. Another summertime hobby Justin enjoys is playing slow-pitch softball.
Nicole O’Brien
Human Resource Manager
Nicole O’Brien
Human Resource Manager
MEMBER OF THE CITY FAMILY SINCE: 2016
800-798-5621, ext. 226
nobrien@citylaundering.com
What She Does
Nicole keeps herself busy on a number of fronts, including benefits, recruiting, wellness initiatives, and new hires. She is also on top of OSHA standards, and employment law compliance.Her Work Ethics
As human resources manager, Nicole finds it very important that people feel comfortable talking with her. She will keep an open-door policy so everyone’s needs are met. She focuses on prioritizing so she can constantly make improvements for CITY.Her Background
Nicole mutually supports both the University of Iowa and Iowa State University having received her bachelor’s degree from Iowa State and earning her Master\'s degree from Iowa. Her education led her to human resources for 7 years for both manufacturing and a service-oriented company, which she said, is a helpful tool in her new position at CITY.
Emily Novotny
Marketing Manager
Emily Novotny
Marketing Manager
MEMBER OF THE CITY FAMILY SINCE: 2013
800-798-5621, ext. 242
enovotny@citylaundering.com
What She Does at CITY
As the marketing manager, Emily manages CITY\\\'s public relations campaigns, marketing advertisement, and works to enhance sale efforts. She is continuously looking for new ways to improve CITY\\\'s customer service experience and educating and nurturing prospects about our products and services.Education and Experience
Emily received her Communication Arts and Public Relations degree from Wartburg College. She started as an intern at CITY, then transitioned into the Marketing Manager role by working incredibly hard and being dedicated to achieving her goals.Why She Chose CITY
\\\"This is a family company and I like how dedicated, passionate, and reliable my coworkers are. Everyone comes to work wearing smiles and has a great attitude, which is one of the reasons I believe CITY has been around for over 100 years,\\\" Emily says.
Jamie Randall
Maintenance Manager
Jamie Randall
Maintenance Manager
MEMBER OF THE CITY FAMILY SINCE: 2010
800-798-5621, ext. 232
jrandall@citylaundering.com
What He Does
Jamie is responsible for CITY\'s maintenance department personnel, our building, the grounds, all equipment, the entire fleet of trucks, and safety in general.Experience And Training
His background includes training with Maintenance Management Institute (TRSA) and extensive OSHA classes. He was also an electrician for 22 years and a plumber for 15.His Point Of View
In his own words, “My goal is to keep down-time to a minimum and have parts and material on hand that will be needed. I analyze everything and try to find the most economical, fastest and safest procedures.”
Corey Ruff
Service Manager
Corey Ruff
Service Manager
MEMBER OF THE CITY FAMILY SINCE: 2005
800-798-5621, ext. 305
cruff@citylaundering.com
Corey In A Nutshell
Corey takes great care of CITY’s clients. He hires and trains route service representatives, reviews their performance, and communicates with clients to ensure they receive the best service we can provide. He is involved in hiring, training, and managing all routes in Eastern Iowa, Northern Iowa, and Southern Minnesota. His goal is to ensure an outstanding customer service experience.Getting It Done
He believes that CITY’s way of doing business is “fair and right.” As for himself, he always strives to do the best he can and to be as efficient as possible.Achievements
Corey’s hard work has not gone unnoticed. He was presented the Route Service Rep of the Year Award in 2014 and was promoted to the position of district manager in 2015. Corey also won the Founder’s Award in 2015. Since then, Corey has been promoted once again to fill the role of Service Manager.Away from Work
Corey has a household of four daughters, so he stays busy going to their different events. Corey also likes to go deer hunting and also enjoys doing ice fishing.Paying It Forward
He remembers one cold winter night when his truck got stuck in the snow, and his customers were glad to give him a push so he could get on his way.
Ken Schnor
Director of Operations
Ken Schnor
Director of Operations
MEMBER OF THE CITY FAMILY SINCE: 1998
(800) 798-5621, ext. 236 Cell: 319-231-1111
kschnor@citylaundering.com
From Here To There
After 13 years as a CITY route representative, 3 years as a route supervisor, and 4 years as Service Manager, Ken has been promoted once again to the position of Director of Operations. His role is now to oversee the operation of CITY’s service, production, maintenance, and stockroom departments, ensuring that every part of CITY is working towards providing the best possible service for our clients.How He Sees CITY
He describes CITY as a “locally owned business that allows us to take care of our customer’s needs above and beyond our competitors.\\\\\\\" He believes the investment CITY makes in training their route sales representatives really sets the company apart. \\\\\\\"The training is ongoing, and we are always working toward providing better, more personalized service,\\\\\\\" Ken says.His Work Philosophy
Ken says, “Keeping my customers happy is my number one priority. Take care of your customer like your own family, and they will become family over time.”
Nathan Hanus
District Manager - Highway 20
Nathan Hanus
District Manager - Highway 20
MEMBER OF THE CITY FAMILY SINCE: 2018
800-798-5621, ext. 314 Cell: 563-608-3852
nhanus@citylaundering.com
His Role at CITY
With over 15 years of service experience, Nathan now oversees CITY’s route service representatives in Waverly, Cedar Falls, Waterloo, Dyersville, Dubuque, and the surrounding areas. “I’m a big believer in if you are going to do something, that you do it right the first time,” Nathan said.Excited to Grow
Nathan’s long-term goal is to “do my part to help CITY grow and grow with the company.” “So far I’ve been surprised with how friendly everyone at CITY is,” Nathan said. “I’ve been in the service industry a long time, I’m excited to be on this team and bring my experience to the table.”Valuing Family
Nathan and his family live in La Porte City, Iowa, where he, his wife, and two boys have two cats named Surly and Rusty as well as a dog named Letty. Growing up, Nathan never had a dog, so he was cat person. Now that he has his first dog, he said, “I have completely transformed into a dog person.”Why He Chose CITY
Nathan had a family relation rave about CITY’s culture and growth, and that is what brought him to CITY. Nathan’s long-term goal is to “do my part to help CITY grow and grow with the company.” “So far I’ve been surprised with how friendly everyone at CITY is,” Nathan said. “I’ve been in the service industry a long time, I’m excited to be on this team and bring my experience to the table.”You Wouldn\'t Know This About Nathan
In his own time, Nathan likes to ride his bicycle. Nathan has peddled all over the state of Iowa, but recommends Sugar Bottom in North Liberty, Iowa as the best trail he has ridden on. Nathan has also started dabbling into drone photography. “When I am out riding my bike, I like to stop and get some aerial shots because the trails are so scenic.”
Alex Wedgeworth
District Manager - Central & Northern Iowa
Alex Wedgeworth
District Manager - Central & Northern Iowa
MEMBER OF THE CITY FAMILY SINCE: 2017
800-798-5621, ext. 316 Cell: 319-231-1100
awedgeworth@citylaundering.com
Tackling the Challenge
Alex started at CITY as a route apprentice in 2017, and after learning the ropes of being a route representative, he was given his own route. Alex excelled at his job and showed genuine excitement when building relationships with clients, so he was rewarded with a promotion to the position of District Manager. “What I’m looking forward to is going on the routes with all of the other route representatives in my district and really building a relationship with their clients.”What's Important
Family is very important to Alex. He and his wife of three years are expecting their first child in April 2018.The Future
Alex studied business management at the University of Northern Iowa. He worked as a general manager at a movie theater for a few years. After working hard and achieving his goal of getting a role in management, Alex is committed to learning a new job once again. “It comes back to getting to know the role first,” said Alex. “I like to do the job first before I try to jump into a leadership role, that way I have a thorough understanding of what the route representatives are actually doing on their visits so I can provide real help.”What He Has Learned
“I’ve learned a lot while at CITY so far,” Alex says. “Each driver has taught me little things that I can implement in my own route. I’m always about efficiency, so anything that makes the job more effective is great.”Fun Facts
Alex likes to spend his free time going to the movie theater because that is where he met his wife. He also enjoys playing board games, doing magic tricks, and watching sports. He can also complete a Rubik’s cube in less than five minutes.
Colin Wetlaufer
President
Colin Wetlaufer
President
MEMBER OF THE CITY FAMILY SINCE: 2006
800-798-5621
cwetlaufer@citylaundering.com
All in the Family
Colin is a fourth-generation CITY family member. As the President, he oversees the company’s customer service and production operations and assists in other areas as well. He works with our management team to set and achieve goals towards company success. He earned a B.S. from Hillsdale College.CITY Through His Eyes
He says, “At CITY, we strive to exceed our customers’ expectations. The key to our success is having great people of high character personally invested in their relationships with our customers. We work hard to recruit and have been fortunate to retain exceptional individuals. CITY stays at the forefront of the industry in terms of technology to provide better service at an affordable cost.”Working to Succeed
Colin aims to give everyone he works with the tools to be successful and the freedom to utilize their own unique style to get there. \\\\\\\"Every member of the CITY family takes pride in knowing we offer a higher level of service than anyone in our industry. My goal as the President is to manage and solve potential problems before they become real problems. We are constantly working to make life easier for our customers and employees,\\\\\\\" Colin says.CITY Memories
“Having the opportunity to learn a route from a 40-year veteran was pretty special for me,” says Colin, “And attending the retirement party of a nearly 50-year employee along with her son and grandson who also work at CITY was an incredibly memorable and rewarding event.” He also says, “The first time we loaded the new Des Moines route truck after years of planning was something I will never forget. Seeing a vision come full circle to completion was an incredible moment.”
Brad Zupke
Large Account Manager
Brad Zupke
Large Account Manager
MEMBER OF THE CITY FAMILY SINCE: 2016
800-798-5621, ext. 236
bzupke@citylaundering.com
Brad’s Responsibilities
As the large account manager, Brad is responsible for establishing and driving new and existing rental business and service products.The Upfront Approach
According to Brad, CITY does business the way they would like to be treated, with an honest and upfront approach. Brad strongly believes in treating others that way you would like to be treated and to always work as if you are being watched (even when you aren’t).The CITY Impression
Brad says, “I know many people that work or have worked at CITY and have only heard positive things. I am glad I get to leave my footprint on a company like CITY.”Evenings and Weekends
Brad enjoys quality family time and going to flea markets and antique shops.
Gary Borchardt
Rental Sales Representative - Southern Minnesota
Gary Borchardt
Rental Sales Representative - Southern Minnesota
MEMBER OF THE CITY FAMILY SINCE: 2017
319-284-2212
gborchardt@citylaundering.com
How To Be Successful
Gary believes in working hard and having a strong work ethic. His responsibilities include generating new rental and direct sales by building relationships throughout his Minnesota territory. In the future, Gary would like to become a sales manager or trainer someday. “My work ethic stems from my father,” Gary said. “As children, we were taught to work hard. If I wanted to go to camp, we sold cards or candy bars door-to-door.”His Experiences Before CITY
Gary is a jack-of-all-trades with experience as a chef, restaurant manager, welder, and sales representative. He says this has helped him in his current position because he knows the ins-and-outs of different industries.His Favorite Part
Gary’s favorite part of the job is interacting with people. “Everyone has a story; they’re all interesting,” Gary said. “I also like solving the problems that they have.”His Interests/Hobbies Outside of Work
Riding and collecting motorcycles are two of Gary’s favorite hobbies. He currently has nine bikes, and his favorite is his 1974 Yamaha Dirt Bike because that is the bike he had growing up. “There’s nothing like the sound and smell of the oil and gas exhaust,” Gary said. “It’s nostalgic.” Gary also enjoys spending time with his wife and family. Whenever his grandchildren come over, it is a tradition that they pick and eat apples off their apple tree.
Chris Evavold
Rental Sales Representative - West Hennepin County (MN)
Chris Evavold
Rental Sales Representative - West Hennepin County (MN)
MEMBER OF THE CITY FAMILY SINCE: 2017
319-284-2013
cevavold@citylaundering.com
The Important Role He Plays
As a rental sales representative at CITY, Chris has the responsibility of generating new rental and direct sales by building relationships throughout his Minnesota territory.His Work Philosophy
Chris believes that it’s important to establish true relationships with current and potential clients. “You have to build friendships, and I always believe that a future prospect is an actual customer of CITY’s.”His Experiences Before CITY
Chris has over 17 years of experience working in the industrial laundry business. He has also helped conduct sales seminars and other trainings.Why He Chose CITY
Chris likes CITY’s family and locally owned business philosophies. “All my career, I’ve seen how the larger companies do things, and I disagree with a lot of those things,” Chris said. “But the biggest deciding factor for me was seeing how ethical and upfront CITY is. CITY does things right.”Outside of Work
Chris enjoys boating and fishing with his family. They will soon be building a cabin on some lakeside land. They also enjoy traveling and going on road trips.
Kristin Landsteiner
Rental Sales Representative - Southern Minnesota
Kristin Landsteiner
Rental Sales Representative - Southern Minnesota
MEMBER OF THE CITY FAMILY SINCE: 2017
319-284-2213
klandsteiner@citylaundering.com
The Good Guys
Kristin loves the team environment and that CITY is all about the customer. “I like the detail and the passion for the CITY,” Kristin said. “CITY holds values that are fair, honest, and ethical. I also love connecting with people – especially connecting them with the ‘good guys’ of the industry.”Kristin's Work Goals
She loves sales and hopes to generate, generate, generate. “I love what I do, and I want to see CITY as one of the top industry leaders in the Minnesota market,” Kristin said. “That would be ideal.”Her Background
Kristin graduated from Minnesota State University with a Bachelor of Applied Science degree and a Communication and Media Studies/Psychology degree. She has worked in this industry for ten years. “I try to help people by finding them improvements,” Kristin said. “I like to show clients what our industry has to offer.”In Her Leisure Time
Kristin has two children that keep her on her toes. Her weekends are pretty occupied with her daughter’s gymnastics tournaments and her son’s Taekwondo. “I also love being on the water. I am definitely an outdoors, summer person. My husband and I enjoy taking the family boating and swimming at Lake Washington,” Kristin said.Fun Fact
Kristin breeds and raises Pomskies (Pomeranian and Husky).
Brandon Murillo
Rental Sales Representative - Central Iowa
Brandon Murillo
Rental Sales Representative - Central Iowa
MEMBER OF THE CITY FAMILY SINCE: 2017
319-284-2070
bmurillo@citylaundering.com
His Approach to Work
“The best jobs are those that don’t feel like work. You should always do what makes you happy and what best aligns with your goals in life,” Brandon said. “Finding a balance between these can be tough, but with hard work and dedication, it can be done.”In the Future
Brandon hopes to grow his client base in southern Iowa. “My long term goal is to eventually pass on my knowledge in a manager a position to a sales team of my own,” Brandon said.A Good Fit
“CITY is always learning and coming up with new ways to be the best at what they do,” Brandon said. “To be the best, you have to have great people to build on that foundation. It really sets the positive culture and atmosphere I was looking for.”Outside of Work
Brandon especially enjoys spending time outside. His favorite pastimes are boating, swimming, and fishing. “It’s not very often you will find me without a line in the water on the weekends,” Brandon said. Brandon and his wife were high school sweethearts, and have now been married for five years. They have a one-year-old son.Fun Fact
Brandon was on the Class 1A State Baseball Championship team at Van Meter.
Josh Pilcher
Rental Sales Representative - Southern Minnesota
Josh Pilcher
Rental Sales Representative - Southern Minnesota
MEMBER OF THE CITY FAMILY SINCE: 2017
319-238-2088
jpilcher@citylaundering.com
The Important Role He Plays
As CITY’s Minnesota rental sales representative, Josh is responsible for generating new rental and direct sales by building relationships throughout the state of Minnesota. Josh works with the Sales Manager and the sales team for ongoing coaching, training, and identifying and closing new sales.A Good Mix
Josh was first attracted to CITY because of the family-owned business aspect. He also felt a connection from growing up in Iowa. He currently resides in Minnesota and believes his Iowa roots will help him push CITY north into new territory.His Approach to Work
Josh is a big believer in having fun all while motivating and challenging himself in his work. “I like the competitiveness of the position and the challenge to prove CITY is the best choice for each client,” he said.
Al Voigt
Facility Services Representative
Al Voigt
Facility Services Representative
MEMBER OF THE CITY FAMILY SINCE: 2015
800-798-5621 Cell: 563-920-3913
avoigt@citylaundering.com
What Makes the Difference
Al started at CITY as a route service representative. In his first year, he won the 2016 Route Representative of the Year Award. During the presentation of the award, CITY Service Manager Ken Schnor noted. “Al is the 2016 Route Service Representative of the Year because he is an above average performer. He always goes the extra mile and genuinely cares about his clients’ level of satisfaction.”Where You Will Find Him
Al is currently responsible for selling, delivering, installing, maintaining, and servicing facility services products for CITY’s first aid division. He provides customers with excellent customer service and assists in growing the department.Family Values
\\\"Being a family-owned company in Iowa, CITY really shows how much they care about their people. Being a part of a company that has these values is something I’ve always wanted,\\\" says Al. \\\"And this shows in the everyday work and services that each CITY employee provides.\\\"His Work Philosophy
Al says he is always focused on getting the job done and done correctly the first time. His previous experience has always been working with people and providing them with a service that “makes the difference.”When He is Not Working
When Al is not working, his children are his main priority. His other personal hobbies are fishing, hunting, running, and biking.
Brad Waltermyer
Rental Sales Representative - Cedar Valley & Eastern Iowa
Brad Waltermyer
Rental Sales Representative - Cedar Valley & Eastern Iowa
MEMBER OF THE CITY FAMILY SINCE: 2016
800-798-5621 Cell: 319-231-1107
bwaltermyer@citylaundering.com
Brad’s Impact on the Company
As a rental sales representative, Brad is responsible for generating new rental and direct sales by building relationships in the Cedar Rapids, Iowa City, Waterloo, Dubuque, and the Cedar Falls area. Brad works closely with the other sales representatives for coaching and to identify and close sales.Why CITY Was Right for Brad
The fact that CITY has been around for over 100 years and is family owned is why Brad was originally interested in working for CITY.How He Would Describe Her Personality and Work Ethic
“My biggest strength has been over time the ability to gain my customers trust and loyalty through offering honestly, loyalty and the ability to maintain life long connections,” Brad said.
Hildy Webb
Rental Sales Representative - Des Moines Metro Area
Hildy Webb
Rental Sales Representative - Des Moines Metro Area
MEMBER OF THE CITY FAMILY SINCE: 2015
319-231-1103
hwebb@citylaundering.com
What She Does CITY
As a rental sales representative, Hildy is responsible for getting new business opportunities around the Des Moines area. She recruits new companies and businesses to CITY by calling on accounts, setting up meetings, and selling programs and products to meet each of our clients needs.Her Work Style
As a huge people person, Hildy enjoys the warm, welcoming culture at CITY. Hildy is always open to learn new things and says, “if you give 110 percent, there are no limits to what you can achieve.”Her Background and Goals
Hildy is not afraid of a challenge or change. Hildy graduated from the University of Iowa with an economics degree and has been in sales the past couple of years. Her long-term goals are to be the best CITY representative in the Des Moines area and expand the market by learning all about CITY’s industry, enjoying her work, and giving everyday her best.
Lynseah Berry
Route Service Representative - Rt. 15
Lynseah Berry
Route Service Representative - Rt. 15
MEMBER OF THE CITY FAMILY SINCE: 2018
800-798-5621 Cell: 319-231-1105
Getting it Done
Lynseah services clients in Greene, Charles City, Osage, Mason City, Lake Mills, and the surrounding area.Past Work Experience
Lynseah has previous route driving experience in the merchandising industry. Her favorite part of this type of work is building relationships with clients. “I’ve learned to work with people from my previous job,” Lynseah said. “I like getting to know people and learning about them.”The Best You Got
Lynseah believes that success stems from having a great relationship with clients and coworkers. She also believes in providing an efficient service that suits the client’s needs.Future Goals
“I would like to continue our current client relationships and build rapport with them,” Lynseah said.Hobbies & Interests
Lynseah loves being active, going to the gym, and spending time with her husband and two children. She also enjoys hunting with her father and taking her children fishing.Fun Fact
Lynseah has a twin brother.
Chris Boesker
Route Service Representative - Rt. 12
Chris Boesker
Route Service Representative - Rt. 12
MEMBER OF THE CITY FAMILY SINCE: 2017
800-798-5621, ext 309 Cell: 319-231-1109
His Position
Chris serves existing CITY customers and is always on the lookout for new business. His service area includes Oelwein, Prairie Du Chien, Elkader, Guttenberg and Garnavillo.Background Experience
Chris graduated from Upper Iowa University with a psychology degree. Chris also played football while attending college. “My background helps me to look at the bigger picture and to not get caught up in the moment,” Chris said.The CITY Way
“Just go out and give it your all,” Chris said. “It’s important to provide customers with everything they need including a big smile.”On His Own Time
Most of Chris’s spare time revolves around his family. Chris enjoys spending time with his wife and his four-year-old daughter. He spends his weekends relaxing, watching TV, and doing crafts with his daughter. “She loves to cut things up and glue things together,” Chris said. “It doesn’t matter what it makes.” Other than family time, Chris enjoys football, and his goal is to get outside more for archery.
Andy Hauersperger
Route Service Representative - Rt. 8
Andy Hauersperger
Route Service Representative - Rt. 8
MEMBER OF THE CITY FAMILY SINCE: 2015
1-800-798-5621, ext. 305 Cell: 319-239-5572
How It's Done
Andy takes good care of customers on his route in Independence, Manchester, Vinton, Edgewood, Strawberry Point, Winthrop, Troy Mills and Quasky. Andy likes to give everyday 100 percent and will do whatever it takes to get the job done correctly.Skills to Succeed
Andy said his past work experience is why he will succeed at CITY. “The people I have worked with or have met in the past years have molded me to what I am today and have helped me develop the skills I need to succeed. My goal is to excel at my position and to become a leader for CITY,” Andy said.Here To Stay
Andy likes the fact that CITY is a family company that is here to stay. One of the reasons why Andy chose CITY was because of all of the tenured employees. Andy said CITY is a great company because so many people want to make a long-term career out of it.Off the Clock
Hunting, fishing and spending time with his dogs and family and are all things Andy enjoys away from work.
Randy Jipson
Route Service Representative - Rt. 10
Randy Jipson
Route Service Representative - Rt. 10
MEMBER OF THE CITY FAMILY SINCE: 2001
1-800-798-5621, ext. 307 Cell: 319-239-5764
He’s Got It Covered
Randy delivers clean uniforms, mats and linen to Waterloo area businesses. He has over a decade of experience under his belt and along the way he’s attended numerous sales and service seminars.What CITY Means To Him
In his words, “CITY is a respected and well-established business with a long history of ensuring customer satisfaction. The people at CITY are great. I truly enjoy working here because of them.”His Outlook On Work
“The quality of work depends on the quality of the employees. The people at CITY are dedicated, dependable and working to maintain CITY’s reputation for exceptional service.”Off the Clock
Randy enjoys camping, jet skiing, and spending time with his family.
Marc Kane
Route Service Representative - Rt. 7
Marc Kane
Route Service Representative - Rt. 7
MEMBER OF THE CITY FAMILY SINCE: 1982
800-798-5621, ext. 304 Cell: 319-231-1104
What He Does And Where
Marc is now in his fourth decade with CITY as a route rep helping keep things clean and simple for the customers to whom he delivers. His service area includes Cedar Rapids, Marion and Hiawatha in Linn County.Marc On CITY
He says, “Because CITY is a smaller, family-owned business, we are able to provide more personalized service and customer requests are met promptly.”Service-Oriented
He keeps it short and sweet, “I take care of my customers and treat them the way I would want to be treated.”
Carl Kelley
Route Service Representative - Rt. 25
Carl Kelley
Route Service Representative - Rt. 25
MEMBER OF THE CITY FAMILY SINCE: 2015
1-800-798-5621, ext. 316 Cell: 319-238-3038
His Philosophy to His Work
His work philosophy is to focus on developing great customer relations and deliver a great product and service to each customer. Carl’s position as a route service representative differs from the rest of his colleagues. Carl spends most of his time taking care of one of CITY’s larger accounts in the Tama area. Five days a week, Carl services the largest account in CITY’s history.Carl’s Progress Within CITY
Carl is very detail-oriented and has a drive attitude. Carl started with CITY in the janitorial department and excelled in that position. When a service job opened up, Carl said, “He truly appreciates how CITY is willing to promote from within.”The Family Aspect
Carl is very appreciative of the CITY culture. “The relationship everyone has with each other is great. We really are a team,” Kelley said. “We work as a family, and we treat each other like family.”His Interests
Besides work, Carl has a passion for fishing, riding his motorcycle, and taking care of his 2-year-old Yorkie-poo named Gia.
Mike Kerns
Route Service Representative - Rt. 6
Mike Kerns
Route Service Representative - Rt. 6
MEMBER OF THE CITY FAMILY SINCE: 2000
800-798-5621, ext. 303 Cell: 319-239-4528
Mike’s Territory
Mike says the highlight of each day is getting to see and visit with his customers. He provides regular sales and service to Cedar Rapids, Marion and Shellsburg.CITY At Work
Mike points out that CITY’s goal is to “serve customers with a good product and with a good business relationship.” He adds, “employees at CITY work together as a team. We give each other support and encouragement. Best of all, we enjoy what we are doing and that makes for a great work environment.”His Personal Viewpoint
He believes a sales rep should take his time and do it right the first time. That’s because, “Our number one goal is customer satisfaction. By making service a priority we can’t help but succeed.”Keeping Busy
Mike likes camping, hunting and golf. He also enjoys playing Texas Hold-em.
Jim Kleitsch
Route Service Representative - Rt. 19
Jim Kleitsch
Route Service Representative - Rt. 19
MEMBER OF THE CITY FAMILY SINCE: 2011
800-798-5621, ext. 311 Cell: 319-231-1101
Jim On The Job
With 18 years of retail grocery experience, and another 13 working on a direct store delivery route, Jim knows his way around service. He delivers uniforms, mats, linens, towels, soap and paper to the New Hampton, Cresco, and surrounding area.The CITY Philosophy
Jim says that while providing laundering and mat services, CITY builds strong relationships between drivers and customers. Personally, he likes to “work hard and at a steady pace – and do everything possible to keep customers happy.”What He Likes
Jim enjoys hunting and doing anything outdoors. Jim has spent time coaching because working with kids is particularly meaningful to him.
Derek Laquarta
Route Service Representative - Rt. 20
Derek Laquarta
Route Service Representative - Rt. 20
MEMBER OF THE CITY FAMILY SINCE: 2018
800-798-5621 Cell: (319) 238-3534
Derek’s Role
As a CITY Route Service Representative, Derek provides a quality service to clients on his route in the Greater Des Moines area.Building Connections
“I am definitely more of a people person,” said Derek. “I love getting to know people, and my favorite part of the job is going into businesses and introducing myself; being able to build connections and foster relationships with clients each week is really cool to me.”What Led to CITY
Derek had always worked driving trucks for various industries, and he really enjoyed delivering products to customers, but he didn’t like the idea of being away from home all of the time. Derek saw there was a job opening at CITY, and he has found that route service is the perfect balance of customer service, driving on the job, and staying close to home.Hobbies & Interests
Derek enjoys spending time with his family and often gets together with family and friends every weekend for bonfires and meals. In addition, Derek is a big NFL fan, and he follows news involving the sport year round. When football is in season, Derek roots for the Los Angeles Rams. His other hobbies include playing video games and working on cars.
Mike McGivney
Route Service Representative - Rt. 24
Mike McGivney
Route Service Representative - Rt. 24
MEMBER OF THE CITY FAMILY SINCE: 2018
800-798-5621 Cell: 507-226-6348
Getting It Done
“I am a people person, and the best thing about this industry is getting to meet new people and build relationships,” Mike said. Mike builds relationships and provides services to current clients in Southern Minnesota.Industry Background
Mike has many years of experience working in this industry, including working inside a laundering facility, customer service, and the service departments. “I’ve been in this industry for 21 years, and I’ve loved every minute of it,” Mike said. “I’ve learned a lot, and I love being able to interact with people.”Best Part of the Job
Mike really enjoys building solid relationships with his customers. “I was in a town for over 14 years as one of my previous routes,” Mike said. “I actually got to know their families and hear about their kids growing up.”In the Future
Mike is looking forward to using his industry experience to grow his client base in Minnesota. “My long term goal is to help build the Minnesota area,” Mike said. “I want to know that I was a part of it, and potentially manage this area down the road. I want to pass on my experience and my work attitude to the next generation of the service team.”Hobbies & Interests
Mike is married with two children that keep him plenty busy. He enjoys spending time with his family, his black lab named Ernie, and doing archery with his son. Mike’s daughter is about to graduate from high school, so currently you will find him cleaning and getting the house ready for her graduation party. Mike jokingly said, “We have to get the house ready to fit her expectations, which is even harder."Fun Fact
“I am a huge music nerd. I enjoy different types of music and I enjoy being a DJ on occasion,” Mike said.
Shane McKinney
Route Service Representative - Rt. 2
Shane McKinney
Route Service Representative - Rt. 2
MEMBER OF THE CITY FAMILY SINCE: 2011
319-238-3415 Cell: 800-798-5621
Scope and Quality
With 10 years of delivery work and over 10 in customer service, Shane strives to provide excellent service to all of his accounts. He prefers to “handle and deal with client issues and work hard to avoid issues before they happen.” He services Marshalltown and the Des Moines area.CITY from Shane’s View
Shane says, “CITY goes above and beyond to provide world class service to all of its clients.” He himself likes to “work hard until the job has been finished to the best of [his] ability” and make sure “what our clients expect to happen is completed.” He genuinely cares about all of his clients and their business.What He Loves
Sports are high on his list, especially Nebraska football. And he truly loves “spending time with [his] family.”Mutual Fan Club
On one difficult day, it took him longer than expected to get to a client. “She stayed open until I finished and was so happy I called and finished her stop before the weekend. She loaded me up with Gatorades for my ride home and told me how fantastic a job CITY does for her,” Shane said. Shane also has a client that sings to him every time he changes their mats. “NA NA NA NA NA NA NA NA MAT MAN.”Accomplishments & Awards
Shane won CITY’s 2012 Sales Contest. For his efforts he won an all-expenses paid trip to Cancun, Mexico for a week vacation with his wife, Vanessa.
Derek Miller
Route Service Representative - Rt. 14
Derek Miller
Route Service Representative - Rt. 14
MEMBER OF THE CITY FAMILY SINCE: 2015
800-798-5621, ext. 313 Cell: 319-238-2277
Getting it Done
As a route service rep, some of the towns Derek services are Cedar Falls, Denver, Jesup, and Fairbank. He’s a “people person” and says, “All of my work experience since I was 18 was on the road, and I take pride in all of my work.”The CITY Way
Derek likes to say that he likes to “work hard to make sure that everything is ready and taken care of correctly.” He adds, “Every single employee at CITY is working to exceed the expectations of our customers.”On His Own Time
When Derek is not working, he enjoys fishing, going to car shows, collecting sports cards, bowling, and spending time with his family.
Rick Myott
Route Service Representative - Rt. 26
Rick Myott
Route Service Representative - Rt. 26
MEMBER OF THE CITY FAMILY SINCE: 1998
800-798-5621, ext. 315 Cell: 319-231-3335
Getting It Done
Rick delivers clean CITY uniforms, mats and towels to Cedar Rapids, Marion, North Liberty, Coralville, Williamsburg, Solon, Mount Vernon and Lisbon.How He Got Here
He has an A.A.S. degree in Agribusiness Management from Hawkeye Tech. And for over 24 years he was in the customer service industry on a bread route.Happy About CITY
Rick says. “CITY is a family-owned company that can handle the big accounts because of our modern facility and dedication to service.” He thinks it’s “great they have been in business 100 years and will be here for another 100.”The Way He Sees It
He says, “Be honest and fair to your customer, and they in turn will be fair and honest with you. In today’s competitive marketplace, you have to set yourself apart and keep your customers happy by providing them with the very best service.\\\"The Good Life
Rick can think of nothing better than spending time with his two grandchildren. He also likes camping and tubing.About His Customers
Rick really likes “getting to know the customers well enough that they invite you to a wedding or a graduation. And you invite them back.”
Terry Shaffer
Route Service Representative - Rt. 11
Terry Shaffer
Route Service Representative - Rt. 11
MEMBER OF THE CITY FAMILY SINCE: 1980
800-798-5621, ext. 308 Cell: 319-231-1108
What He’s Up To
Terry works closely with his customers to ensure they’re getting the best service possible. Some of the towns he services are Dyersville, Farley, Monticello and Cascade – in Delaware, Dubuque and Jones Counties. He’s studied marketing at Calmar and has attended classes by Zig Ziglar, James Gutheim, Dale Carnegie and more.The CITY Attitude
Terry says CITY is here “to make your business look good!\\\\\\\" Either through uniform rental, towel service, restroom supplies or mat service. Terry understands the importance of creating strong relationships between himself and the customer.Terry’s Point Of View
He likes “to stay upbeat and find solutions for [his] customers.” He makes the effort to get to know his customer’s line of business, which enables him to better meet their needs.Outside of CITY
Terry enjoys riding his bike and spending time with his two daughters. He’s also currently the vice president of the Oelwein Food Bank - Meals on Wheels program.The Best Policy
Terry remembers - “I once found and returned $1,500 in cash that belonged to one of my customers.”
Tim Nuss
Route Service Representative - Rt. 5
Tim Nuss
Route Service Representative - Rt. 5
MEMBER OF THE CITY FAMILY SINCE: 1998
800-798-5621, ext. 302 Cell: 319-231-1102
Focus on Service
Tim got a degree as an electrician, but he found his niche as a CITY route rep. He focuses on service as he delivers clean CITY uniforms, linen and mats in Fayette and Winnishiek counties. His service area includes Decorah, West Union, Calmar, Fayette, Fort Atkinson, St. Lucas, Waucoma and Hawkeye.CITY Gets It Right
Tim is glad that CITY is a family-owned business. He says, “CITY takes great pride in servicing accounts of all sizes. We go out of our way to ensure the smallest account receives the same quality service as our largest account.”His View On His Job
He says, “I want to meet or exceed my customers’ expectations. My number one goal is to ensure my customers complete satisfaction with our products and services.”His Interests
If it’s an outdoors activity, most likely Tim enjoys it.A Speedy Memory
Tim smiles when he recalls how one “customer let me drive his race car around the race track on race night.”
Dennis Nuss
Route Service Representative - Rt. 18
Dennis Nuss
Route Service Representative - Rt. 18
MEMBER OF THE CITY FAMILY SINCE: 2006
800-798-5621 ext. 318 Cell: 319-231-1371
His Job Duties
Dennis services accounts in a territory including Waverly, Sumner, Shell Rock, Tripoli, Charles City, Nashua, Oran, Fredericksburg, Plainfield and Westgate.How He Sees CITY
He appreciates that CITY provides continuous training to provide quality service. “We’re always looking for ways to provide a better product to our customers. Our goal at the end of the day is to know our clients are satisfied,” he says.The Way It Works
For eight years, Dennis worked for CITY as a Route Skipper. His job was to step in as a route representative whenever a route driver had personal time off. This required the knowledge of knowing every route each day. Dennis said when the opportunity came up as a route service representative, he had to take it. He was ready for the next challenge and something new.His Interests
Dennis enjoys spending time with his family and can’t spend enough time with his granddaughter, Myla. Dennis also enjoys golf, bowling, reading, and camping.
Barney Webb
Route Service Representative - Rt. 16
Barney Webb
Route Service Representative - Rt. 16
MEMBER OF THE CITY FAMILY SINCE: 2016
1-800-798-5621 Cell: 319-238-2592
What He Does and Where
Previously a route apprentice, Barney has worked his way up to having his own route. Barney takes great pride in his work and covers the following areas: Grinnell, Newton, Ankeny, Indianola, Norwalk, and Des Moines.Barney on CITY
He says he enjoys working for a family-owned and operated business. He says, “There is such a family mentality, and we all feel part of the family.”On the Clock
Barney’s approach to work is to come in early and get the job done right the first time. “If I make a mistake, I will learn from it so it doesn’t happen again,” he says.Teamwork
One of Barney’s coworkers, Al Voigt, was up for the 2016 CITY Route Service Representative of the Year. As a route apprentice, Barney worked closely with Al and knew he deserved it. Barney was very excited when Al won because now he knows what it takes to be top Route Service Representative, so someday he can claim that title as well.
Andrew Paul
Route Service Representative - Rt. 4
Andrew Paul
Route Service Representative - Rt. 4
MEMBER OF THE CITY FAMILY SINCE: 2018
800-798-5621 Cell: (319) 283-0663
Jordan on the Job
Jordan services customers in Central Iowa as a route service representative. He is responsible for creating a high level of customer service to meet and exceed each client’s unique needs.Before CITY
Jordan worked in the agriculture business and the golf course industry for four to five years before coming to CITY. “When I interviewed here and met the employees, everyone was just so positive and bought into the company. Everyone really cares, and is ready to go,” Jordan said. “It truly is a team and that’s what I was looking for.”The Best Part
Jordan loves being able to help out his customers. “The best thing is when you can deliver the product to the person and they are appreciative of it,” Jordan said. “Our customers say, ‘Wow, you guys are really helping us tremendously, and making our business better.’ And that makes me feel great.”Fun Facts
Jordan met his wife in a bible study group. He said he “took her dancin’ and the rest is history.” Jordan and his wife try and keep up with their seven-year-old daughter’s activities such as 4-H, Awana, and gymnastics. “One of my best memories is the day I adopted my daughter,” Jordan said. His pastimes include watching sports and creating custom etched and sandblasted glasswork, a hobby he learned from his uncle who has 40 years of experience.
Michael Weber
Route Service Representative - Rt. 9
Michael Weber
Route Service Representative - Rt. 9
MEMBER OF THE CITY FAMILY SINCE: 2016
319-239-1106
Willing to Learn
Mike says he enjoys learning from the veteran representatives and all of the knowledge he soaked in helps him service his customers. Mike started as a route apprentice before landing a route of his own. His service area includes Waukon, Postville, Monona, Luana, Elgin, Clermont and Maynard.Focused on Service
One of the reasons why Mike was interested in a career with CITY was the lack of turnover within the service department. Mike also had a good friend, Route Service Representative Derek Miller, who recruited him for CITY. With only four-day workweeks, you may find Derek and Mike out together on a Friday visiting some of their customers on their time off.On His Spare Time
You can always start a conversation with Mike about football or any outdoor activities.
Kyle Woods
Route Service Representative - Rt. 1
Kyle Woods
Route Service Representative - Rt. 1
MEMBER OF THE CITY FAMILY SINCE: 2017
319-238-2863