Colin Wetlaufer
President
ALL IN THE FAMILY
Colin is a fourth-generation CITY family member. As the President, he oversees the company’s customer service and production operations and assists in other areas as well. He works with our management team to set and achieve goals towards company success. He earned a B.S. from Hillsdale College.
CITY THROUGH HIS EYES
He says, “At CITY, we strive to exceed our customers’ expectations. The key to our success is having great people of high character personally invested in their relationships with our customers. We work hard to recruit and have been fortunate to retain exceptional individuals. CITY stays at the forefront of the industry in terms of technology to provide better service at an affordable cost.”
WORKING TO SUCCEED
Colin aims to give everyone he works with the tools to be successful and the freedom to utilize their own unique style to get there. “Every member of the CITY family takes pride in knowing we offer a higher level of service than anyone in our industry. My goal as the President is to manage and solve potential problems before they become real problems. We are constantly working to make life easier for our customers and employees,” Colin says.
CITY MEMORIES
“Having the opportunity to learn a route from a 40-year veteran was pretty special for me,” Colin says, “And attending the retirement party of a nearly 50-year employee along with her son and grandson who also work at CITY was an incredibly memorable and rewarding event.” He also says, “The first time we loaded the new Des Moines route truck after years of planning was something I will never forget. Seeing a vision come full circle to completion was an incredible moment.”
Dakota Gipper
Controller
EXPERTISE IN ACTION
Dakota serves as CITY’s Controller, managing accounting, financial reporting, stockroom management, and purchasing. He also oversees daily office functions, troubleshooting and assisting with IT issues to ensure smooth operations.
THE CITY CONNECTION
BEYOND THE JOB
On the weekend, Dakota enjoys spending time with his wife, fishing, and working on their dream home. He also enjoys building computers.
Mark Ballo
Director of Service
EXPERTISE IN ACTION
With nearly 40 years at CITY, Mark is a key executive and has held various management roles. He continually updates his skills through relevant courses and now leads CITY’s expansion into the Des Moines region, including Des Moines, Marshalltown, and Ames.
THE CITY CONNECTION
“I have never not wanted to go to work,” Mark says. His approach is to “be honest, treat people well, and exceed customer expectations.” He values CITY’s commitment to excellence and long-term customer relationships.
BEYOND THE JOB
Mark loves hunting deer and pheasant, but his greatest joy is his family. “They are the love of my life and the reason I do what I do,” he notes. In 2015, he was honored with CITY’s first Founder’s Award for his exceptional service and dedication.
Emily Hauber
Director of Communications
EXPERTISE IN ACTION
As the Director of Communications, Emily oversees CITY’s brand and ensures a positive experience for all interactions with the company. Her focus is on enhancing the brand experience for customers, prospects, and employees, continually seeking ways to improve CITY’s role as a partner and employer.
THE CITY CONNECTION
“This is a family company and I like how dedicated, passionate, and reliable my coworkers are. Everyone comes to work wearing smiles and has a great attitude, which is one of the reasons I believe CITY has been around for over 100 years,” Emily says.
BEYOND THE JOB
Emily holds a degree in Communication Arts and Public Relations from Wartburg College. She began as an intern at CITY and advanced to become the first Director of Communications through hard work and dedication.
Luis Portillo
Director of Operations
EXPERTISE IN ACTION
Luis brings 16 years of manufacturing experience to CITY. Originally from Mexico, he moved to the U.S. in 2007 and has lived in several states. Now in Waverly, Iowa, he’s eager to apply his extensive expertise to help drive CITY’s success.
THE CITY CONNECTION
“When I first talked to Colin, CITY’s President, and the team, I loved the culture, the vision for the company, and I thought it was a perfect fit,” Luis said.
BEYOND THE JOB
Luis enjoys coaching soccer and basketball, especially soccer, which he’s been passionate about for nearly a decade. He also loves traveling with his family, with a standout trip to China where he climbed the Great Wall, embracing the challenge and the saying, “He who doesn’t reach the Great Wall is no hero.”
Alex Clark
Director of Sales
EXPERTISE IN ACTION
THE CITY CONNECTION
BEYOND THE JOB
Chriss Carsello
Sr Customer Care Manager
EXPERTISE IN ACTION
With over 20 years in management and sales, Chriss is dedicated to servicing CITY’s clients and selling services to both existing and prospective customers. His decade-long experience with CITY has honed his skills in identifying growth opportunities that align with CITY’s values.
THE CITY CONNECTION
“CITY does business the old-fashioned way – we earn it. CITY respects the customers we have, treats them professionally, and makes the process of doing business with us CLEAN AND SIMPLE,” Chriss says.
BEYOND THE JOB
Outside of work, Chriss has been married for over two decades and has two children, Charley and Sydney. He enjoys playing golf and spending time with family and friends. Chriss’ greatest role model is his father, who taught him the value of respect and a strong work ethic.
Tim Gullickson
District Manager
EXPERTISE IN ACTION
As District Manager, Tim is focused on making the Minnesota service department the best in the company. He aims to enhance safety and deliver excellent customer service, reflecting CITY’s commitment to customer satisfaction. His diverse background in furniture, newspapers, radio advertising, home improvement, and frozen food highlights his belief in teamwork and effective leadership.
THE CITY CONNECTION
Tim chose CITY for its distinctive approach and mission. “If you tell someone that you are going to do something, make sure that you do it. Respond on time, and don’t leave people waiting. If people wait too long, they move on,” he says.
BEYOND THE CITY
In his free time, Tim enjoys traveling with his family, watching movies and TV, and spending time with their pets—Hunter (cat), Coca-Cola (cat), and Phoenix (dog).
Jordan Kurth
Office Manager
EXPERTISE IN ACTION
With a background spanning restaurant management, logistics coordination, and HR management, Jordan has developed a diverse skill set in leadership, collaboration, and strategic execution. Their experience in these various roles has equipped them with the ability to manage diverse client and vendor relationships effectively and deliver successful outcomes for major projects.
THE CITY CONNECTION
Jordan was drawn to CITY for its core values, market growth, and strong leadership team. They are eager to leverage their leadership skills and career experience to contribute to CITY’s continued success and advance their professional journey. “CITY’s commitment to growth and family values aligns perfectly with my career goals and personal values.”
BEYOND THE JOB
Jordan enjoys enhancing his older home through personal projects and landscaping. In his free time, he appreciates the variety of local dining options and the accessibility of major cities like Chicago, Des Moines, and the Twin Cities.
Josh Meike
Service Manager
EXPERTISE IN ACTION
Josh brings a diverse background with extensive experience in customer service, sales, and leadership. His career highlights include 11 years at GoDaddy, where he progressed from a telephone sales and support agent to Director of Customer Care.
THE CITY CONNECTION
Josh was drawn to CITY because of its genuine people-first culture, which aligns with his values. “Culture starts with being true to your core values. Customer-Urgency-Commitment aligned with the values I have as a person. I knew CITY was a culture I wanted to be a part of.”
BEYOND THE JOB
Josh enjoys coaching youth sports and engaging in outdoor activities. He finds joy in watching his children and others grow through athletics. A proud father of five and dedicated husband, Josh also loves camping, hunting, and spending time with friends and family.
Nicholas Hackaday
District Manager
EXPERTISE IN ACTION
Nicholas Hackaday brings over a decade of leadership experience to his role as District Manager in Polk City. Having previously led delivery operations at a high-profile logistics company, Nicholas honed his skills in managing teams, optimizing efficiency, and ensuring on-time performance. His meticulous attention to detail and passion for logistics has been a driving force throughout his career, making him a perfect fit for managing CITY’s service operations.
THE CITY CONNECTION
Drawn to CITY’s family-oriented culture, Nicholas values the company’s 100-year legacy and the welcoming, close-knit team environment. “Coming from a more corporate background, the homegrown business really appealed to me,” Nicholas shares. He’s excited to build a strong team atmosphere, focused on collaboration and a shared commitment to delivering outstanding service to CITY’s customers.
BEYOND THE JOB
Outside of work, Nicholas channels his creativity through painting, watching classic films, and listening to blues music. An arts enthusiast, he finds inspiration in soulful expressions of emotion, whether through visual art or music. Nicholas is eager to bring his passion for leadership and teamwork to CITY while continuing to explore his artistic interests in his free time.
Edgar Medina
Maintenance Manager
EXPERTISE IN ACTION
With extensive experience planning and executing preventive maintenance schedules, Edgar ensures all machinery and equipment operates at peak performance, manages preventive maintenance, and upholds safety standards through 5S, EHS, and IATF 16949. With a background in automotive, electronics, and aeronautics, Edgar excels at reducing downtime and driving efficiency.
THE CITY CONNECTION
Passionate about sharing knowledge and improving processes, Edgar chose CITY for its values and teamwork culture. He aims to ensure all equipment runs smoothly, supporting CITY’s mission of exceptional service.
BEYOND THE JOB
Originally from Chihuahua, Mexico, Edgar now resides in Oelwein, where he enjoys the serene landscapes and the opportunity to work in a diverse cultural environment. In his free time, he loves running in the park and hosting barbecues with friends.
Trent Fish
Rental Sales Representative
EXPERTISE IN ACTION
With a decade of experience in technology, media, and financial services, Trent Fish brings a competitive edge and versatile sales background to his role as Rental Sales Representative at CITY Clean & Simple. He joined CITY ready to apply his customer-focused mindset and passion for problem-solving to help businesses find the right solutions.
Trent has earned numerous sales honors throughout his career, including multiple President’s Club and Top Sales Rep awards across companies like Hibu, GoDaddy, and Farm Bureau Financial Services. His diverse industry experience has shaped his ability to identify business challenges, craft customized solutions, and influence decision-makers with confidence.
THE CITY CONNECTION
CITY represented an opportunity to join a winning team with a strong culture and shared values. After connecting with members of the leadership team, he knew CITY was the right fit. The company’s family-first mindset and forward momentum made it the ideal place for his next chapter.
Trent looks forward to growing CITY’s customer base and contributing to the team’s ongoing success. With his background, energy, and eye for strategy, he’s excited to bring new ideas and help shape the company’s go-to-market approach.
BEYOND THE JOB
Born and raised in Marion, Iowa, Trent still calls the area home and loves the community for its affordability, great schools, and easy access to Hawkeye football—he’s a proud alum and season ticket holder.
Outside of work, Trent enjoys coaching his kids in youth sports, traveling to Buffalo for Bills games, and spending quality time with his girlfriend and their blended family of five kids.
His philosophy? Be good, do good, God bless—and go Bills!
Kevin Keating
Rental Sales Representative
EXPERTISE IN ACTION
With a background that includes leadership roles in the restaurant industry and an eight-year tenure at Target, Kevin has built a reputation for inspiring teams and driving performance through strong relationships and clear accountability.
Kevin’s leadership journey includes rapid promotions at Target, where he was recognized for his ability to lead, motivate, and deliver results. His customer-first mindset and natural ability to connect with people make him a valuable asset to the CITY sales team.
THE CITY CONNECTION
Kevin joined CITY confident it was the right place to bring his passion for people and performance. He was impressed from day one by the welcoming, team-oriented atmosphere and CITY’s strong commitment to both its clients and employees. The company’s belief in treating every customer with care and respect mirrors Kevin’s own philosophy: treat everyone like they’re the most important person in the world.
Eager to make an impact, Kevin is focused on expanding CITY’s presence in the Des Moines market. He’s excited to leverage his leadership background and strong network to build lasting relationships and deliver results.
BEYOND THE JOB
Kevin is passionate about connecting with others—whether it’s through golf, quality time with friends and family, or cheering on his favorite teams. A loyal Hawkeye and Duke basketball fan, he also proudly supports the Philadelphia Eagles and Phillies. When he’s not working or watching a game, you’ll likely find him reading a good book or playing with his dog.
James Keller
Rental Sales Representative
EXPERTISE IN ACTION
His career began at a small, family-owned business in Port Byron, Illinois, and later expanded to include leadership roles with national providers. Over the years, he has consistently delivered results—earning recognition such as incentive trips to Cancun and growing into a Business Development Manager role.
With a background that also includes time in retail and the automotive service industry, James has built a strong customer-first mindset. He’s known for being responsive, results-driven, and always focused on building trust through clear communication and timely service.
THE CITY CONNECTION
James saw in CITY a company that doesn’t just talk about great service—it delivers it. With a track record built on responsiveness and strong customer relationships, CITY aligned with the high standards James has held throughout his career.
He was excited to join a team that puts people first and empowers its sales force to truly make a difference. Now, he’s focused on building momentum in western Wisconsin—connecting with businesses, solving problems, and showing what the CITY experience is all about.
BEYOND THE JOB
Outside of work, James enjoys competitive bass fishing and regularly participates in tournaments throughout the Midwest. He also takes great pride in supporting his daughter’s activities and spending quality time with his family.
Grounded, motivated, and community-oriented, James finds balance in his personal passions and values the connections he builds both on and off the job.
Colby Weber
Route Supervisor
EXPERTISE IN ACTION
Colby began his journey with CITY as a Route Apprentice, quickly advancing to manage his route as a Route Service Representative. After two and a half years of delivering exceptional service, Colby was promoted to Route Supervisor for the Cedar Rapids branch. His career reflects a strong work ethic, problem-solving mindset, and commitment to continuous growth. From his early roles in retail and warehouse settings to his current leadership position, Colby thrives on facing challenges, meeting new people, and finding solutions that keep operations running smoothly.
THE CITY CONNECTION
For Colby, CITY was a natural fit—a company that values customer service and offers the opportunity to connect with new people every day. He shares CITY’s dedication to providing top-level service, always striving to improve and adapt to new challenges. Now, as Route Supervisor, Colby draws on his firsthand experience as a Routeman to support and guide his team, all while contributing to CITY’s strong, family-oriented culture.
BEYOND THE JOB
Born and raised in Cedar Rapids, IA, Colby enjoys the balance his hometown offers—peace and quiet with plenty of things to do. When he’s not working, you’ll likely find him outdoors fishing, golfing, or simply enjoying warm summer days in the sunshine.
Randy Jipson
Service Support Representative
EXPERTISE IN ACTION
Randy brings over a decade of experience to his role as a Route Service Representative, managing deliveries of uniforms, mats, and linen to businesses in the Waterloo area. His extensive background includes numerous sales and service seminars, enhancing his ability to provide top-notch service.
THE CITY CONNECTION
For Randy, CITY represents a respected and well-established company with a strong commitment to customer satisfaction. In his words, “CITY is a respected and well-established business with a long history of ensuring customer satisfaction. The people at CITY are great. I truly enjoy working here because of them.”
BEYOND THE JOB
When he’s not on the road, Randy enjoys camping, jet skiing, and spending quality time with his family.
Todd Conner
Route Service Representative
EXPERTISE IN ACTION
Todd spent 30 years in the grocery business before coming to CITY. Just like in his previous job, he always puts the customer first in all of his decisions. He is excited to service clients in Eastern Iowa and continue his service to others. “I’ve always been a people person, and helping other people is the best feeling,” Todd said. “I love meeting all the different types of customers on my route.”
THE CITY CONNECTION
Todd is a Hawkeye through and through. While his life took him to Minnesota for a couple of years, Iowa remains his true home. He is married and enjoys spending time with his wife and adult children. He enjoys working for CITY because they understand the importance of family. “A company that’s been around for as long as CITY has, they have such a good track record,” Todd said. “Family owned and family run is very important to me.
BEYOND THE JOB
Todd, a proud Hawkeye, enjoys spending time with his wife and adult children. An enthusiastic cook, he loves creating comfort foods like Southern BBQ and shrimp pasta with butter sauce.
Eric Dochterman
Route Service Representative
EXPERTISE IN ACTION
Eric, a Cedar Rapids native, brings a rich background from the food service and manufacturing sectors to CITY. His experience driving and connecting directly with customers enhances his ability to address and solve their needs effectively.
THE CITY CONNECTION
Eric values CITY’s family-owned atmosphere and appreciates not being just a number. He is enthusiastic about working in the laundry industry and proud to represent CITY’s Cedar Rapids depot. “I love the variety of products and customers my route brings,” Eric said.
BEYOND THE JOB
An avid outdoorsman, Eric enjoys fishing and spending time with his family. He proudly displays some of his favorite catches, including an impressive walleye, at home. Eric also enjoys cooking and savoring a good steak.
Tyler Dralle
Route Service Representative
EXPERTISE IN ACTION
As a Route Service Representative, Tyler excels in customer service, always putting clients first. He is committed to maintaining high standards and works closely with his teammates to ensure tasks are completed effectively. Tyler is dedicated to upholding the reputation of CITY by delivering clean, high-quality laundry to businesses, and helping them present their best image.
THE CITY CONNECTION
Tyler values the supportive and collaborative environment at CITY. “I’ve never been in a job where people actually care this much. My team wants to come to work and help each other out.” He believes that this camaraderie is a key part of the CITY Difference.
BEYOND THE JOB
Outside of work, Tyler enjoys immersing himself in his hobbies. A biology major and former football player at Coe College, he spends his free time playing video games and collecting Star Wars memorabilia. He lives by the advice, “Do what you love. Keep working as hard as you can – people notice that – and it won’t go to waste.”
Kyle Green
Route Service Representative
EXPERTISE IN ACTION
Kyle brings a strong work ethic and a customer-focused approach to his role as a Route Service Representative. Influenced by his father and football coaches, he consistently strives to deliver top-notch service. Kyle values the opportunity to interact with customers weekly, ensuring their needs are met and their appreciation is felt.
THE CITY CONNECTION
“CITY is a family-owned company. Everybody knows everybody and I am part of a team – behind the scenes with everybody else in a way.”
BEYOND THE JOB
He played football for Coe College while earning his degree in biology. A nature enthusiast, Kyle spent two months in South Africa in 2018 studying great white sharks—a fun fact that highlights his adventurous spirit.
Troy Hentges
Route Service Representative
EXPERTISE IN ACTION
Troy is a dedicated Route Service Representative based at CITY’s Oelwein depot, where he manages Route 15, delivering uniforms, mats, and other essential goods. Known for his customer-first approach, Troy enjoys driving his truck and interacting with clients daily, ensuring they receive top-notch service. Although naturally shy, his role at CITY has helped him grow personally by allowing him to meet new people regularly.
THE CITY CONNECTION
Working for a family-owned business like CITY holds special significance for Troy. He values the importance of being local and takes pride in representing CITY across Iowa. Discovering that his great-aunt worked for CITY for 20 years has deepened his connection to the company.
BEYOND THE JOB
Outside of work, Troy enjoys fishing in the local lakes and rivers and cherishes time spent with his family. He also likes to unwind on the golf course, making the most of a nice day.
Scott Linderman
Route Service Representative
EXPERTISE IN ACTION
With nearly 30 years of customer service experience, Scott brings a deep commitment to client satisfaction to his role at CITY. Having worked in various industries, he values the opportunity to serve customers close to his hometown of Independence, Iowa. “To make our customers happy makes me happy,” Scott says, reflecting his dedication to delivering exceptional service.
THE CITY CONNECTION
Even though Scott has worked for many different businesses, he believes CITY is great to work for because everyone is treated the right way and the communication with customers and colleagues is great. He feels like instead of being a number, CITY knows who he is and what he does. “I love seeing Colin [Wetlaufer, CITY’s President] because he knows everyone and he interacts with the employees,” Scott said. “We are treated as an important part of CITY that helps his business grow.”
BEYOND THE JOB
When he is not spending time with his wife and son, Scott likes to fish and spend time outside. He enjoys camping and exploring Eastern Iowa. Scott is also the owner of several Koi ponds. When he gets off work, he immediately drives to the ponds and checks on his fish. “I turned a 12-foot boat and filled it half-full of water and got a pump filtration system in it,” Scott said. “I’ve got 6 big ones there and they’re getting to the average of about one to two pounds.”
Shane McKinney
Route Service Representative
EXPERTISE IN ACTION
With over a decade in delivery and customer service, Shane is committed to providing exceptional service to his clients in Marshalltown and Des Moines. He’s proactive in addressing and preventing issues, ensuring that every job is completed to the highest standard.
THE CITY CONNECTION
Shane values CITY’s dedication to world-class service and mirrors this commitment in his work. Shane says, “CITY goes above and beyond to provide world-class service to all of its clients.” He likes to “work hard until the job has been finished to the best of [his] ability” and make sure “what our clients expect to happen is completed.” He genuinely cares about all of his clients and their business.
BEYOND THE JOB
Outside of work, Shane is a sports enthusiast, with a particular passion for Nebraska football. He also cherishes spending quality time with his family. One of his career highlights includes winning CITY’s 2012 Sales Contest, which awarded him an all-expenses-paid trip to Cancun, Mexico—a well-deserved recognition of his hard work and dedication.
Derek Miller
Route Service Representative
EXPERTISE IN ACTION
Derek is a dedicated Route Service Representative, serving towns like Cedar Falls, Denver, Jesup, and Fairbank. A true “people person,” he takes pride in his work, bringing years of on-the-road experience to ensure every task is completed to the highest standard.
THE CITY CONNECTION
Derek is committed to CITY’s mission of exceeding customer expectations. He works diligently to ensure that everything is prepared and handled correctly, reflecting the company’s values in his daily work.
BEYOND THE JOB
Outside of work, Derek enjoys fishing, attending car shows, collecting sports cards, bowling, and spending quality time with his family.
Dennis Nuss
Route Service Representative
EXPERTISE IN ACTION
Dennis manages a diverse territory, including Waverly, Sumner, Shell Rock, and several other towns. With extensive experience, including eight years as a Route Skipper, he brings deep knowledge and dedication to his role as a Route Service Representative, ensuring high-quality service and client satisfaction.
THE CITY CONNECTION
He appreciates that CITY provides continuous training to provide quality service. “We’re always looking for ways to provide a better product to our customers. Our goal at the end of the day is to know our clients are satisfied,” he says.
BEYOND THE JOB
Dennis enjoys spending time with his family and can’t spend enough time with his granddaughter, Myla. Dennis also enjoys golf, bowling, reading, and camping.
Trey O'Leary
Route Service Representative
EXPERTISE IN ACTION
Trey O’Leary brings a strong work ethic to his role as a Route Service Representative at CITY’s Polk City depot. With a background in furniture moving, he applies his commitment to efficiency and customer satisfaction, striving to excel in service and support both customers and colleagues.
THE CITY CONNECTION
Trey appreciates the crucial role CITY plays in various businesses. He values the behind-the-scenes impact of laundering services and is driven by a desire to deliver top-notch service, inspired by the positive role models in his life.
BEYOND THE JOB
Outside of work, Trey enjoys playing basketball, snowboarding, and traveling. A memorable highlight for him was a trip to Ireland with his father.
Nick Paulus
Route Service Representative
EXPERTISE IN ACTION
Nick excels as a Route Service Representative, leveraging his extensive experience to build strong relationships with customers. He takes pride in his role, ensuring that he provides exceptional service and maintains valuable connections with the businesses he supports.
THE CITY CONNECTION
Nick applied to CITY in search of a position that could continue building on his customer service and delivery skills and found that our unique, family-oriented culture suited him. “I liked what I was doing, but I wasn’t quite getting the family environment that I wanted. Here I got it right away.”
BEYOND THE JOB
In his free time, Nick enjoys finding activities outdoors including sand volleyball and golf.
Jaimyan Daveiga
Route Service Representative
EXPERTISE IN ACTION
Jaimyan has built a diverse career across several industries, including manufacturing, agriculture, and large-scale event operations. His experience encompasses roles in hands-on operations, customer service, and management, providing him with a well-rounded skill set and a keen understanding of various operational dynamics.
THE CITY CONNECTION
Jaimyan chose CITY for its commitment to local, family-run values. “I support local businesses and enjoy building personal relationships with customers. CITY aligns with my passion for delivering exceptional experiences.”
BEYOND THE JOB
Originally from a small town on the Iowa/Minnesota border, Jaimyan enjoys the quiet of rural living after his time in bustling Minneapolis. In his free time, he loves traveling and exploring new places around the world.
