Testimonial – Other Industries

"CITY was always here when we needed something. I knew if there was something I needed, all I needed was to ask my route service representative. CITY has always been a business you can count on.

We’ve been with CITY since 1981, so we’ve been with them quite a while. So when we decided to go back in business in 1986, we decided to go with CITY because they did such a good job. If we needed something, it was there fast. When Mike Kerns, our service representative, comes in, he’ll give us everything we need. CITY knows what it is to take care of a customer because it’s their livelihood.

CITY treats us like family, and that’s important to me because I understand what it’s like to start from nothing. CITY wants you to do business with them because they care about you. Uniforms, mats, towels, grease rags, first aid stations, CITY provides all of it. We want a professional look, and CITY brings that to us. I would never go anywhere else but CITY. It’s somebody I can count on, and that’s what family is."

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"We're a design-build contractor, and we chose CITY First Aid over several national competitors. We had quality issues with the national providers and weren't getting them resolved. I also appreciated CITY's local presence- we're an lowa company and wanted to do business with an lowa company. Based on the quality of service and every interaction I've had, I'd absolutely recommend CITY. They've been very good to work with and a great partner for us."

"CITY Laundrering provides us with everything we need to operate at a high level.

We can rely on CITY. As a food caterer, it is immensely important that our uniforms are clean and bacteria-free.

Food safety is of the utmost importance to Kelber Catering, and we can rely on CITY for all of that."

"We chose CITY because we were spending so much time and money trying to keep our floor mats and carpets clean. It just made total sense. They consistently find solutions that save us time and money, and they cover everything from floor mats to restroom supplies. They've been a great partner for our business."

We would like to take this opportunity to thank all of you for the outstanding service your company provides! Your commitment not only to make sure our uniforms are in order, the mats are in the best position, and our towels, soap and air fresheners are full, but you always take the extra time (even when we know your schedule is full) to inquire how everyone is personally. The extra time that is taken to show us that we are more than another stop truly makes a difference to all of us.

The experiences we have had in the past with other companies cannot compare with the excellent service that we receive from Mark and Shane. With a past uniform company, uniforms were either wrong, had to be sent back because we found them in poor condition or dirty, or even at times, did not make the truck at all. There was also a frequent change of driver's. Many of the checks given to the driver each week were lost or not applied to our bill and when confronting the situation, we were made to feel that these issues were not a priority to their company to resolve. When you depend on the services of others to help run a business, this can become trying and make things extremely difficult to work with.

After receiving such poor service from our past uniform companies, we didn't think that we had any options and just thought that this was the "normal" of today. After much research was done, we were able to find CITY. We couldn't be happier as we are always given absolutely the best service anywhere! A big thank you to Mark, Shane, and the entire CITY. for making us family, not just another stop.

Ever since I have been with Valent we have had CITY Laundering and everything has been going very well. I talk to our route service representative Troy every week and he always makes sure to check in before he leaves and sees if there is anything else from my end that he can help with. We talk through any changes, new hires, as well as anything else that needs to be done and Troy takes good notes and makes sure everything gets completed. When I am not directly working with Troy, then I also coordinate with his supervisor Logan. The communication between the two of them has been great. They are personable and friendly and always willing to accommodate us with anything we need. And if they don’t know the answer, they’re always quick to get it.

We recently had a mix-up when I was on vacation and a new employee got the wrong size pants. When I came back from vacation, I sent an email over to Logan asking to get it corrected and he responded right away that day and said that he’s getting it taken care of and apologizes for the error.

We have had competitors come in and try to see what they can quote but I always just let them know that we have been with CITY for quite a while and don’t plan to make any changes. CITY has been great and I would recommend them to anyone else looking for a quality uniform program.

Since switching to CITY, our experience has been much better. With our previous provider, customer service was a challenge. Interactions felt disengaged, and it made things frustrating. With CITY, the difference is clear. The team is friendly, professional, and easy to work with.

Shane, our Route Service Representative, does a great job. He’s personable, efficient, and respectful of our time. He comes in, gets the work done, and keeps things running smoothly without disrupting our day.

On the First Aid side, Tony has also been great to work with. We appreciate that he listens to our preferences and works with us on what actually needs to be restocked, rather than overfilling the cabinet. That flexibility is important to us.

Overall, everything has been consistent and reliable. Service is on time, billing is straightforward, and we’ve had no issues. We’re very happy with the team and the service CITY provides.

Since we started working with CITY Laundering, our experience has been consistently positive. Our Route Service Representative, Derek, has been with us for over a decade, and he truly goes above and beyond in everything he does. He is always friendly, approachable, and makes a point to check in with our team to ensure everything is running smoothly. Whether it’s helping us adjust services seasonally, adding new supplies, or quickly responding to a request, Derek is always on top of it.

Before CITY, we worked with another provider, and it was a very different experience. We dealt with ongoing billing issues, lack of communication, and concerns around missing inventory. It created frustration and made it difficult to trust the service. Since switching to CITY, that has completely changed. Billing is clear, communication is strong, and any questions or concerns are handled quickly and professionally.

One moment that really stood out was when we had a slip-and-fall incident during the winter and urgently needed additional mats. Derek responded immediately and made sure we had what we needed right away. That level of responsiveness made a real difference for us, especially in a situation that impacted safety and liability.

What we appreciate most is the accessibility and relationship we have with our service team. Having direct contact with Derek is extremely important to us. We know we can reach out to him anytime, and he will take care of it or connect us with the right person. That kind of communication builds trust and makes day-to-day operations much easier.

Overall, CITY has been a great partner for us. The service is reliable, the team is easy to work with, and the value is clear. We would absolutely recommend CITY to others looking for a dependable and responsive provider.

We depend on CITY Laundering to get us those uniforms every week, at the same time every week, so we don't run out. I would recommend CITY to other businesses, and I do. I've been called by other people asking me what kind of laundry service we use. I always bring up CITY as the first and foremost choice.

Another plant that we had purchased had a different laundry company, and we realized very quickly how lucky people were to have CITY Laundering as our company.

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