Customized Service: Precision, Efficiency, and Peace of Mind

At CITY, we know that food processing demands precision, efficiency, and reliability. That’s why we’ve designed a Customized Service Program to meet your specific needs, allowing you to focus on production while we handle the rest.

Proactive Account Management

Our team is committed to responsiveness, ensuring your uniform, towel, and mat needs are handled swiftly and efficiently. By being the most responsive launderer in the region, we save you valuable time and reduce the internal workload associated with managing these essentials.

Locally Managed, Personally Invested

With over 100 years of local ownership, our Route Service Representatives (RSRs) take personal responsibility for your account. Unlike competitors with complex communication hierarchies, our decision-makers are accessible and ready to act—fast.

Clear, Consistent Communication

We believe in eliminating surprises. Our proactive communication approach ensures that issues are addressed within 24 hours, fostering long-term partnerships and giving you peace of mind.

As CITY’s Northern Iowa Regional Manager, Ken Schnor, said “Responsive communication is the key, and keeping that open line of communication is how you will stay ahead of the game.”

With CITY’s Customized Service Program, you’ll experience a seamless, responsive partnership that supports your operational success. Let us help you streamline your laundry services so you can concentrate on what matters most—your business.