It Takes Two to Provide a Quality Uniform Program

Posted on: February 10th, 2025 by Andrea Alas | No Comments

At CITY, we understand that achieving excellence in food processing uniform care goes beyond simply delivering clean products. It’s about building a system that aligns with our customers’ focus on:

  • Total Quality Management (TQM)
  • A Hazard Analysis Critical Control Point (HACCP) plan
  • The Global Food Safety Initiative (GFSI)

That’s why we developed the CITY Quality Management (CQM) system—a robust and flexible framework designed to integrate with ALL of our customer’s unique processes and support your business’s commitment to quality and precision.

A System Built for Partnership

As CITY President, Colin Wetlaufer, explains, “We think our CQM is a differentiator by making the right attempts to work within the customer’s system, and when a customer has a total quality management system, being able to integrate with them and see how our system can impact theirs and vice versa is really a good marriage.”

Too often, laundry service providers lay out the parameters and expect customers to fit within that mold.

This collaborative approach sets CITY apart, ensuring that our systems and processes enhance, rather than disrupt, the operations of our customers. By aligning our CQM system with your TQM framework, we create a partnership that fosters continuous improvement and delivers measurable results.

What Is the CITY Quality Management System?

The CITY Quality Management (CQM) system is our foundation for delivering high-quality uniforms and other laundry needs. It integrates advanced technology, rigorous processes, and most importantly, customer feedback to maintain the highest standards at every stage of the laundering process.

CITY Controller, Dakota Gipper, highlights the importance of the system, saying, “It essentially lays out everything we need to do from the soil dock through sorting the clothes. It holds us to a standard.”

At its core, the CQM system ensures:

  • Precision Tracking: Using Ultra-High Frequency (UHF) tracking technology powered by Positek, we track each uniform, towel, and mat throughout its journey at the CITY processing plant. This guarantees accurate inventory counts and ensures every item is returned on time and in the right condition.
  • Meticulous Hygiene Standards: From proper soil/clean separation to advanced laundry chemistry monitoring and steam tunnel kill temperatures, every step is optimized to meet the strict hygiene requirements of the food processing industry.
  • Rigorous Inspections: Our 5-point inspection process identifies repairs or replacements, ensuring that every uniform meets the highest quality standards before it reaches your team.

Why CQM Matters for Your Business

The CQM system isn’t just about maintaining quality within CITY; it’s about enhancing your business’s operations. By aligning with your TQM system, we create a partnership built on shared goals of excellence and reliability. This approach allows us to:

  • Seamlessly integrate our processes with yours, minimizing disruptions.
  • Provide consistent, hygienically clean uniforms that meet your standards.
  • Address feedback proactively to continuously improve our service.

“Our goal throughout the CQM is to make something that anyone can understand simply,” explains Colin Wetlaufer. “There is proof of what we are trying to do. There is a documented process that we can ensure is consistent and that we have hygienically clean products. If we make a mistake on delivery, we have documentation on what we are going to do to change it so we deliver it correctly the next time.”

A Commitment to Quality and Partnership

At CITY, we know that excellence in ensuring hygienically clean uniforms, floor mats, and towels requires more than a great system—it requires trust and collaboration. By aligning our CQM system with your TQM goals, we provide a seamless, behind-the-scenes service that supports your operations and allows you to focus on growing your business.

Let CITY’s commitment to quality management empower your team. With us, you’ll always have a partner dedicated to continuous improvement and exceptional service.

Learn more about CITY’s food processing partnerships


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