Simplifying Billing and Protecting Your Investment with CAM

Managing rental items shouldn’t be a source of frustration. Unexpected charges, inconsistent invoicing, and additional fees can make it difficult to predict costs and budget effectively. That’s why CITY developed the CITY Asset Management (CAM) program—a solution designed to bring clarity, consistency, and fairness to our clients.

At its core, CITY Asset Management program functions as a way to achieve financial stability for both the customer and CITY. With CAM, businesses avoid costly replacement fees for lost, stolen, or unintentionally damaged items. If a customer accidentally destroys a map, “one single mat can be over $200 to replace,” explains Jordan Kurth, CITY’s Office Manager. “With this program, customers aren’t hit with unexpected replacement charges, making their costs more predictable and manageable.”

Bringing Transparency to Billing

One of the biggest concerns businesses face with rental programs is unpredictable billing. CAM eliminates this issue by using a structured pricing model that aligns with each client’s operational needs, the quantity of items in service, and usage patterns. This ensures that every client has a fair and consistent rate, eliminating surprise charges.

Transparency is a key pillar of CAM. Each invoice includes a clearly labeled CAM line item under categories such as towels, dust control, garments, and linens. “By listing CAM charges separately, we’re ensuring customers know exactly what they’re paying for,” Jordan adds. “There are no hidden fees—just upfront, proactive pricing.”

Strengthening Customer Relationships

Beyond cost savings and billing clarity, CAM plays a crucial role in fostering trust between CITY and its customers. Replacing rental items can be expensive, and unexpected costs can strain relationships. This program eliminates that friction by offering a fair and proactive approach to asset management. This program protects both customers and CITY. Instead of forcing businesses to cover large replacement costs out of pocket, CAM ensures that items are covered while also preventing CITY from absorbing the entire expense.

For businesses new to CAM, the value may not be immediately obvious—but its long-term benefits are undeniable. Without CAM, replacing lost or damaged items can become a costly burden. For example, if an employee were to walk off the job with all of their rental uniforms, for businesses without a program like CAM, it is up to them to pay for all of those replacement pants and shirts. Instead of absorbing these costs unexpectedly, clients who participate in CAM enjoy predictable, manageable expenses that prevent financial surprises.

With CAM, CITY provides predictable billing, proactive protection, and total transparency, allowing businesses to focus on their operations rather than worrying about extra charges. By taking the guesswork out of rental management, CITY Asset Management program ensures a smooth, hassle-free experience for every customer.