Real Service. Real People. All Starts Local

In an era where customer service feels increasingly automated and impersonal, CITY Laundering stands firm in its belief that being local still matters—and that belief is reflected in everything we do.

“When speaking with a customer who has a service with a national provider, it’s really important to drive home the values of CITY,” says Alex Clark, CITY’s Director of Sales. “You’re not just another customer to us. You’re part of the CITY family. You can talk to a real person who understands your business, your challenges, and can offer meaningful solutions.”

That kind of personal connection is nearly impossible to replicate with a national, publicly traded laundry provider. When you call CITY, you’re not dialing a 1-800 number or submitting a support ticket to an online portal—you’re talking to someone who knows your name and your business, and as part of CITY’s core values, being the most responsive to your needs.

Family-Owned, Locally Focused Since 1906

Founded in 1906, CITY Laundering is still owned and operated by the same family, four generations later, with 5 different Wetlaufer family company presidents. While national providers answer to shareholders and Wall Street, CITY answers to its customers, employees, and the service we provide.

We don’t need to chase quarterly earnings targets or prioritize shareholder returns. Our focus is simple: deliver consistent, reliable, and responsive service every day. With fewer layers of corporate red tape, decisions are made quickly, and problems are solved directly, without getting lost in a chain of command.

“We encourage customers to work directly with their route service representatives because we empower our route reps to prevent and solve as many obstacles as they can when they are face to face with the customer,” Director of Communications Emily Hauber said. “Solving concerns in the moment has been CITY’s key to service success over the last 100 years.”

That’s why we publish direct contact info on our website, introduce customers to their service team before the first delivery, and routinely send service reports. Transparency, accountability, and accessibility are baked into how we operate.

Real Service. Real People.

When you partner with CITY, you’re choosing a team that lives and works in the same communities you do. You’re supporting local jobs, local investment, and a business that reinvests profits close to home.

Our size allows us to stay nimble, but our partnerships make us strong. As a proud member of the CSC Network, CITY collaborates with over 200 other independent laundries nationwide—sharing best practices, improving operations, and ensuring access to top-tier products and technology. This gives our customers the best of both worlds: the personal service of a local company and the innovation of a national network.

Independent research from CSC Network reinforces the difference. It found that “companies that switched to a local, independent textile rental supplier from a national chain were more likely to say that their new supplier exceeded their service expectations.”

It’s Not Just Laundry—It’s Partnership

CITY doesn’t sell on price alone. We deliver value through consistency, accountability, and relationships that last. Unlike the transactional model many national chains rely on, our approach is centered on long-term partnerships. Our clients know that if they need something, we’re just a phone call—or a quick visit—away.

Whether you’re a healthcare provider, manufacturer, food processor, or school district, you deserve a laundry partner who knows your business and takes your success personally.

So, the next time you weigh your options between a local laundry provider and a national chain, ask yourself: Do I want to be just another number—or do I want to be part of something more?

Stay local. Stay valued. Choose CITY.

Get a personalized quote, and compare the difference with your current provider.