Mark Ballo
Director of Service
YEARS OF SERVICE
Now in his fifth decade with CITY, Mark is one of six members on the company’s executive team. Mark’s dedication to CITY has led him to several key management roles within multiple departments. On top of Mark’s experience, he has taken management, sales, and service courses to keep sharpening and maintaining his skills. When CITY decided to expand to the Des Moines regional territory, Mark was the individual chosen to manage, grow, and uphold the CITY service and values in Des Moines, Marshalltown, Ames, and the surrounding areas.
LOVES HIS JOB
Mark is enthusiastic about CITY.
“I can honestly say I have never not wanted to go to work.” His philosophy is “to be honest and treat folks the way you want to be treated – and to exceed customers’ expectations.”
He’s proud that CITY “is committed to excellence” and “believes in long-term partnerships with our customers.”
IN HIS FREE TIME
Mark enjoys hunting deer and pheasant. But his passion is his wife and four children. “They are the love of my life and the reason I do what I do for a living,” Mark says.
THE FIRST FOUNDER’S AWARD
In 2015, CITY’s President Roger Wetlaufer created an award to highlight an individual who shared similar characteristics with Roger’s grandfather and CITY’s founder. With Mark’s attitude, service, and his devotion to CITY, Mark was the first to receive the CITY Founder’s Award.
Dakota Gipper
Controller / IT
WHERE YOU WILL FIND HIM
Dakota spends most of his day in the main office working as CITY’s controller. His duties include accounting, financial reporting, stockroom management, and purchasing. Dakota also oversees the office daily functions to make sure the office runs smoothly by troubleshooting and assisting with IT (information technology).
HIS WORK ETHIC
Dakota is a very focused individual. He is self-taught in many fields. When recalling the time he taught himself how to build a computer, he said, “You can look at the motherboard and you can see where everything goes. It’s pretty easy really.” Dakota enjoys prioritizing his teammates and coworkers when they need help.
GETTING STARTED
Dakota started his working life by detasseling. Soon after, Dakota was managing a detasseling crew where he learned how to do payroll and manage the financial side of a business.
WHEN HE IS NOT WORKING
On the weekend, Dakota enjoys spending time with his wife, fishing, and working on their dream home. He also enjoys building computers.
Emily Hauber
Director of Communications
WHAT SHE DOES AT CITY
As the Director of Communications, Emily manages CITY’s brand and works to enhance the experience for anyone interacting with CITY’s brand. Emily and her team focus on making any CITY interaction a positive one whether you are a customer, prospect, current employee or a future employee. She is continuously looking for new ways to make CITY the best partner and employer.
EDUCATION AND EXPERIENCE
Emily received her communication arts and public relations degree from Wartburg College. She started as an intern at CITY and then transitioned into the marketing manager role by working incredibly hard and being dedicated to achieving her goals, continuing on to become CITY’s first and only Director of Communications.
WHY SHE CHOSE CITY
“This is a family company and I like how dedicated, passionate, and reliable my coworkers are. Everyone comes to work wearing smiles and has a great attitude, which is one of the reasons I believe CITY has been around for over 100 years,” Emily says.
Luis Portillo
Director of Operations
BACKSTORY
Luis was born in Mexico and moved to the United States in 2007, and since then, he has lived in a few different states. Up until his recent move to Waverly, Iowa, Luis, his wife, and their two sons lived in Indiana. With his 16 years of manufacturing experience, Luis said he is excited to utilize that expertise in Iowa now, as a part of CITY.
MIDWEST APPEAL
Luis has lived in many places, but “when they told me about the opportunity here, I said why not? It’s Iowa. Well, okay, let’s go to Iowa and take a look. But the thing I love the most is when I first talked to Colin [Wetlaufer, CITY’s President] and the team, I loved the culture, the vision for the company, and I thought it was a perfect fit,” said Luis.
JUST FOR KICKS
In his free time, Luis says, “I like coaching kids in basketball and soccer, but mainly soccer. I’ve coached for probably eight or nine years. I started coaching because it was a great way to spend time with my kids but then I found out how much I enjoyed coaching, and in some ways, that’s why I like manufacturing so much; I need to be able to be a great coach and leader for the operations side of the company. Alongside coaching in his free time, Luis also greatly enjoys traveling with his family. One of his most memorable trips was when he visited China. “I love the culture, the way they think and loved the food! We went to the Great Wall, which was fun. It was quite a challenge; we climb the great wall the old way, no shortcuts, just walking all the way up. I almost regretted it, it was a long walk, but it was worth it in the end. I was told: Not reach Great Wall, not good man, sometimes translated “He who doesn’t reach the Great Wall in no hero. It has come to mean that: to get to their goals admirable people must overcome difficulties, “said Luis.
Ken Schnor
Northern Iowa Regional Manager
Ken Schnor
Northern Iowa Regional Manager
MEMBER OF THE CITY FAMILY SINCE: 1998
Phone: 1-800-798-5621
FROM HERE TO THERE
After 13 years as a CITY route representative, 3 years as a route supervisor, and 5 years as the service manager, Ken is now the Regional Manager for Northern Iowa.
HOW HE SEES CITY
He describes CITY as a “locally owned business that allows us to take care of our customer’s needs above and beyond our competitors.” He believes the investment CITY makes in training their route sales representatives really sets the company apart. “The training is ongoing, and we are always working toward providing better, more personalized service,” Ken says.
HIS WORK PHILOSOPHY
Ken says, “Keeping my customers happy is my number one priority. Take care of your customer like your own family, and they will become family over time.”
Al Voigt
First Aid Division Manager
Al Voigt
First Aid Division Manager
MEMBER OF THE CITY FAMILY SINCE: 2020
Phone: 1-800-798-5621
avoigt@citylaundering.comRESPONSIBILITIES
Among his many duties, Al believes in maintaining a sense of urgency, responsiveness, and efficiency, as well as guiding his team in those skills.
“It is important to teach, coach, and train the route reps, and help them manage their accounts or handle any issues that arise. What energizes me is being able to solve customer or client problems and doing it with a sense of urgency to get it done.”
NOTABLE MOMENTS
Al started at CITY as a route service representative. In his first year, he won the 2016 Route Representative of the Year Award. During the presentation of the award, CITY Service Manager Ken Schnor noted, “Al is the 2016 Route Service Representative of the Year because he is an above-average performer. He always goes the extra mile and genuinely cares about his clients’ level of satisfaction.”
FAMILY VALUES
“Being a family-owned company in Iowa, CITY really shows how much they care about their people,” Al says. “Being a part of a company that has these values is something I’ve always wanted, and it shows in the everyday work and services that each CITY employee provides.”
HIS WORK PHILOSOPHY
Al says he is always focused on getting the job done while providing them with a service that “makes the difference.”
Colin Wetlaufer
President
ALL IN THE FAMILY
Colin is a fourth-generation CITY family member. As the President, he oversees the company’s customer service and production operations and assists in other areas as well. He works with our management team to set and achieve goals towards company success. He earned a B.S. from Hillsdale College.
CITY THROUGH HIS EYES
He says, “At CITY, we strive to exceed our customers’ expectations. The key to our success is having great people of high character personally invested in their relationships with our customers. We work hard to recruit and have been fortunate to retain exceptional individuals. CITY stays at the forefront of the industry in terms of technology to provide better service at an affordable cost.”
WORKING TO SUCCEED
Colin aims to give everyone he works with the tools to be successful and the freedom to utilize their own unique style to get there. “Every member of the CITY family takes pride in knowing we offer a higher level of service than anyone in our industry. My goal as the President is to manage and solve potential problems before they become real problems. We are constantly working to make life easier for our customers and employees,” Colin says.
CITY MEMORIES
“Having the opportunity to learn a route from a 40-year veteran was pretty special for me,” says Colin, “And attending the retirement party of a nearly 50-year employee along with her son and grandson who also work at CITY was an incredibly memorable and rewarding event.” He also says, “The first time we loaded the new Des Moines route truck after years of planning was something I will never forget. Seeing a vision come full circle to completion was an incredible moment.”
Chriss Carsello
Director of Sales
APPROACH TO WORK
Chriss has been in management and sales for over 20 years. His responsibilities include servicing CITY clients and selling our services to existing and prospective clients. After a decade with CITY, Chriss is experienced in finding growth opportunities alongside clients that match CITY values.
“CITY does business the old-fashioned way – we earn it. CITY respects the customers we have, treats them professionally, and makes the process of doing business with us CLEAN AND SIMPLE.”
OUTSIDE OF WORK
Chriss has been married for over two decades and has two children, Charley and Sydney. He enjoys playing golf and spending time with family and friends.
POSITIVE INFLUENCES
Chriss’ greatest role model was his father. “He always instilled a work ethic in me. You treat people with respect.”
Tim Gullickson
District Manager
Tim Gullickson
District Manager
MEMBER OF THE CITY FAMILY SINCE: 2023
tgullickson@citylaundering.comRESPONSIBILITIES
In his new role as District Manager, Tim is excited about the challenge of making the Minnesota service department #1 in the company. He plans to contribute to safety and provide excellent customer service, aligning with CITY’s commitment to customer satisfaction.
QUALIFIED TO LEAD
Having worked in industries such as furniture, newspapers, radio advertising, home improvement, and frozen food, Tim emphasizes the importance of teamwork in every sector. His leadership philosophy centers on working together as a team to achieve success.
“It takes a team of individuals working together to get things done. I’ve learned how to respectfully delegate and to work alongside team members, which shows them that you care. It’s important to get to know who you work with,” said Tim.
THE CITY CHOICE
Tim’s decision to join CITY stems from the company’s unique approach, mission, and standout presence in the industry.
“If you tell someone that you are going to do something, make sure that you do it. Respond in a timely manner, and don’t leave people waiting. If people wait too long, they move on,” said Tim.
MINNESOTA NATIVE
In his free time, he enjoys traveling with his family, watching movies and TV, and spending time with their pets.
“We enjoy watching movies and TV together and spending time with our pets: Hunter (cat), Coca-Cola (cat), and Phoenix (dog)” said Tim.
Tiffany Kitchens
Stockroom Manager
Tiffany Kitchens
Stockroom Manager
MEMBER OF THE CITY FAMILY SINCE: 2023
tkitchens@citylaundering.com
Brandon Murillo
Sales Supervisor
HIS APPROACH TO WORK
“The best jobs are those that don’t feel like work. You should always do what makes you happy and what best aligns with your goals in life,” Brandon said. “Finding a balance between these can be tough, but with hard work and dedication, it can be done.”
IN THE FUTURE
Brandon hopes to grow his client base in southern Iowa. “My long term goal is to eventually pass on my knowledge in a manager a position to a sales team of my own,” Brandon said.
A GOOD FIT
“CITY is always learning and coming up with new ways to be the best at what they do,” Brandon said. “To be the best, you have to have great people to build on that foundation. It really sets the positive culture and atmosphere I was looking for.”
OUTSIDE OF WORK
Brandon especially enjoys spending time outside. His favorite pastimes are boating, swimming, and fishing. “It’s not very often you will find me without a line in the water on the weekends,” Brandon said. Brandon and his wife were high school sweethearts, and have now been married for five years. They have a one-year-old son.
FUN FACT
Brandon was on the Class 1A State Baseball Championship team at Van Meter.
Braxton Reimer
First Aid Service & Sales Representative
Braxton Reimer
First Aid Service & Sales Representative
MEMBER OF THE CITY FAMILY SINCE: 2019
Phone: 1-800-798-5621
breimer@citylaundering.comWHY CITY?
“I really wanted a job where I would be working with customers. I wanted to build relationships with people,” said Braxton. Braxton wanted a change because at his past career he worked at a convenience store. He decided to make the switch to CITY because he knew they were on growth mode. “My mom (Vicki Ault, current CITY employee) really convinced me to apply,” said Braxton.
PEOPLE PERSON
“I love bonding with people. People are so diverse and interesting. There is always something new and different to learn,” said Braxton.
BRAXTON ON THE GO
“I like going on road trips. I love going down to Arizona in the winter. My dream vacation is to travel anywhere tropical with water,” said Braxton
SPENDING TIME WITH FAMILY
To Braxton, family is very important, and he loves spending every minute he can with them. “On the weekends, we like to get together and have grill-outs,” said Braxton.
THE GEOGRAPHY KING
Braxton is a proud winner of a geography-bee. “It’s like a spelling bee, but with geography. I even beat the entire middle school.”
Amanda Althaus
First Aid Service Representative
Amanda Althaus
First Aid Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2023
aalthaus@citylaundering.comPRIORITIZING SAFETY
As a CITY First Aid Sales Representative, Amanda Althaus values the time she gets with her customers. Amanda is passionate about ensuring every company has essential first-aid supplies on hand when the inevitable happens.
“It’s great getting to know new people every day and meeting their needs.”
APPROACH TO WORK
Amanda feels inspired by the example her mom set for her through her formative years and has maintained a bold determination to meet her goals. Amanda’s work ethic and positivity are an ideal fit for the CITY team.
THE CITY DIFFERENCE
To Amanda, the CITY difference is clear from the first introductions. During her initial interview, her meeting with Mark Ballo, Des Moines Regional Manager, set a unique tone.
“Mark’s interview was different.” Amanda reflected, “He wanted to get to know you as a person. I’ve found everybody there to be very family oriented. It’s just a great place to be.”
OUTSIDE OF WORK
Amanda has one pet cat named Trotter. Amanda is energized by music and loves listening to 90’s music on long car drives.
Scott Coe
First Aid Service Representative
Scott Coe
First Aid Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2023
Phone: 1-800-798-5621
scoe@citylaundering.comDEDICATED TO CITY
Scott Coe was part of the CITY team in 2019 and is happy to be back to expand the First Aid department with Al Voigt, First Aid Division Manager. Over the past five years, he’s worked diligently on improving his sales skills.
Scott said, “This has influenced my path in that taking care of the customer is the most important thing.”
WHY CITY?
Scott’s skills and experience align seamlessly with CITY’s mission and goals. Being responsive, understanding customer needs, and providing honest and upfront service are values he holds dear.
He says, “I feel CITY has always made me feel like that is important to them as well. I always enjoyed working for CITY in the past and enjoy that everyone treats you like family.”
FIRST AID POTENTIAL
In his new role, Scott looks forward to contributing to the growth of the First Aid division.
He shares, “I am excited about helping build the first aid and reach the goals Colin and Al have set.”
BEYOND WORK
As an Iowa native currently residing in Ames, he brings a deep connection to the region and its values. Beyond work, Scott enjoys golfing and good food.
Todd Conner
Route Service Representative
Todd Conner
Route Service Representative -10
MEMBER OF THE CITY FAMILY SINCE: 2020
Phone: 1-800-798-5621
SERVICE-FIRST MINDSET
Todd spent 30 years in the grocery business before coming to CITY. Just like in his previous job, he always puts the customer first in all of his decisions. He is excited to service clients in Eastern Iowa and continue his service to others. “I’ve always been a people person, and helping other people is the best feeling,”Todd said. “I love meeting all the different types of customers on my route.”
FAMILY FIRST
Todd is a Hawkeye through and through. While his life took him to Minnesota for a couple of years, Iowa remains his true home. He is married and enjoys spending time with his wife and adult children. He enjoys working for CITY because they understand the importance of family. “A company that’s been around for as long as CITY has, they have such a good track record,” Todd said. “Family owned and family run is very important to me.
THE CITY CONNECTION
Having grown up in Eastern Iowa, Todd vividly remembers CITY trucks in the region. He remembers neighbors putting out little signs in their windows for when CITY still used to do dry cleaning. He is proud to be part of the rich tradition of CITY Route Service Representatives.
THE GOURMET CHEF
Todd loves spending time in the kitchen. He prides himself on making good simple comfort food. His favorites include a good Southern BBQ meal and Pasta over shrimp and scallops in a butter sauce.
Eric Dochterman
Route Service Representative
Eric Dochterman
Route Service Representative -26
MEMBER OF THE CITY FAMILY SINCE: 2021
Phone: 1-800-798-5621
EASTERN IOWA NATIVE
Eric was born and raised in Cedar Rapids and went to high school at Vinton-Shellsburg. He is proud to call the area his home and continue to live and work in Eastern Iowa. After graduating high school, Eric went to Kirkwood Community College to pursue a degree in culinary arts.
BLUE COLLAR
After working several jobs in the food service industry, Eric focused on the manufacturing sector working in several different industries. He discovered driving for himself while watching other people do the job. He loves the independence and being able to connect with customers directly and helping them solve their problems.
THE LAUNDRY INDUSTRY
Eric is excited to work in the laundering business and loves the variety of products and different customers his route brings. At CITY he knows he is not just a number and values the Family-owned and operated atmosphere. He enjoys working as a team and is proud to represent CITY’s Cedar Rapids depot around the city.
BIG CATCH
Eric spends as much time as possible with his family. He is an avid outdoorsman and loves to fish. You can find a couple of his favorite catches on the wall at his home, including an impressive walleye. He still enjoys cooking and loves eating a good steak.
Tyler Dralle
Route Service Representative
Tyler Dralle
Route Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2022
Phone: 1-800-798-5621
APPROACH TO WORK
As a Route Service Representative, Tyler’s focus is on the customer. Tyler is a strong believer in assisting his teammates to get the job done right and strives to follow in the footsteps of those who have set a high standard for representing CITY.
“Helping businesses out and getting them clean laundry is the priority. We help them look their best.”
THE CITY DIFFERENCE
Tyler believes the CITY Difference begins with the comfortable comradery of his team.
“I’ve never been in a job where people actually care this much. [My team] wants to come to work and help each other out.”
OUTSIDE OF WORK
Tyler attended Coe College as a biology major, where he played football. When he’s not working, Tyler enjoys playing video games and finding down Star Wars collectibles.
HIS FAVORITE ADVICE
“Do what you love. People always say if you find something you love, you don’t work a day in your life. Keep working as hard as you can – people notice that –and it won’t go to waste.”
Kyle Green
Route Service Representative
APPROACH TO WORK
As a Route Service Representative, Kyle has the opportunity to interact with customers on a weekly basis. He credits his strong work ethic to his dad and football coaches.
“I feel like my position is appreciated here. We get a chance to interact with the customers ourselves, and they make it known that they appreciate our service.”
THE CITY DIFFERENCE
“CITY is a family-owned company. Everybody knows everybody and I am part of a team – behind the scenes with everybody else in a way.”
OUTSIDE OF WORK
Kyle grew up just south of Chicago and moved to Cedar Rapids for college in 2016, where he played football for Coe while earning his degree in biology.
FUN FACT
In July of 2018, Kyle attended a two-month internship in South Africa where he studied great white sharks.
Troy Hentges
Route Service Representative
Troy Hentges
Route Service Representative -15
MEMBER OF THE CITY FAMILY SINCE: 2019
Phone: 1-800-798-5621
ENJOYING THE DRIVE
Based in CITY’s Oelwein depot, Troy is responsible for delivering uniforms, mats, and other important goods to his clients on Route 15.
Troy enjoys driving his truck and meeting people every day. He loves the interaction with customers and making sure they get the best service possible. As a Route Service Representative, Troy says he has grown as a person.
“I’m kind of shy but this job has really helped me. I get to meet new people on a daily basis, and it’s been really fun.”
A FAMILY CONNECTION
Working for a family-owned business like CITY is important to Troy. He believes customers understand the importance of being local and loves representing CITY throughout Iowa. He also recently learned that his great aunt worked for CITY for 20 years before she passed away.
OUTSIDE OF WORK
When Troy is not on the road for CITY, he enjoys fishing the local lakes and rivers and spending time with his family. On a nice day he also likes to spend time on the golf course.
Randy Jipson
Service Supervisor
HE’S GOT IT COVERED
Randy delivers clean uniforms, mats and linen to Waterloo area businesses. He has over a decade of experience under his belt and along the way he’s attended numerous sales and service seminars.
WHAT CITY MEANS TO HIM
In his words, “CITY is a respected and well-established business with a long history of ensuring customer satisfaction. The people at CITY are great. I truly enjoy working here because of them.”
HIS OUTLOOK ON WORK
“The quality of work depends on the quality of the employees. The people at CITY are dedicated, dependable and working to maintain CITY’s reputation for exceptional service.”
OFF THE CLOCK
Randy enjoys camping, jet skiing, and spending time with his family.
Scott Linderman
Route Service Representative
Scott Linderman
Route Service Representative -11
MEMBER OF THE CITY FAMILY SINCE:
Phone: 1-800-798-5621
A NEW OPPORTUNITY
Scott has worked in many different industries throughout his career. When he heard CITY was hiring he jumped on the opportunity to continue to work close to his hometown of Independence, Iowa. “I have almost 30 years of experience in customers service because I enjoy taking care of people,” Scott said. “To make our customers happy, makes me happy.”
THE CITY ADVANTAGE
Even though Scott has worked for many different businesses, he believes CITY is great to work for because everyone is treated the right way and the communication with customers and colleagues is great. He feels like instead of being a number, CITY knows who he is and what he does. “I love seeing Colin [Wetlaufer, CITY’s President] because he knows everyone and he interacts with the employees,” Scott said. “We are treated as an important of CITY that helps his business grow.”
BEING OUTDOORS
When he is not spending time with his wife and son, Scott likes to fish and spent time outside. He enjoys camping and exploring Eastern Iowa. Scott is also the owner of several Koi ponds. When he gets off work, he immediately drives to the ponds and checks on his fish. “I turned a 12-foot boat and filled it half-full of water and got a pump filtration system in it,” Scott said. “I’ve got 6 big ones there and they’re getting to the average of about one to two pounds.”
Shane McKinney
Route Service Representative
Shane McKinney
Route Service Representative -2
MEMBER OF THE CITY FAMILY SINCE: 2011
Phone: 1-800-798-5621
SCOPE AND QUALITY
With 10 years of delivery work and over 10 in customer service, Shane strives to provide excellent service to all of his accounts. He prefers to “handle and deal with client issues and work hard to avoid issues before they happen.” He services Marshalltown and the Des Moines area.
CITY FROM SHANE’S VIEW
Shane says, “CITY goes above and beyond to provide world class service to all of its clients.” He himself likes to “work hard until the job has been finished to the best of [his] ability” and make sure “what our clients expect to happen is completed.” He genuinely cares about all of his clients and their business.
WHAT HE LOVES
Sports are high on his list, especially Nebraska football. And he truly loves “spending time with [his] family.”
MUTUAL FAN CLUB
On one difficult day, it took him longer than expected to get to a client. “She stayed open until I finished and was so happy I called and finished her stop before the weekend. She loaded me up with Gatorades for my ride home and told me how fantastic a job CITY does for her,” Shane said. Shane also has a client that sings to him every time he changes their mats. “NA NA NA NA NA NA NA NA MAT MAN.”
ACCOMPLISHMENTS & AWARDS
Shane won CITY’s 2012 Sales Contest. For his efforts he won an all-expenses paid trip to Cancun, Mexico for a week vacation with his wife, Vanessa.
Derek Miller
Route Service Representative
Derek Miller
Route Service Representative -14
MEMBER OF THE CITY FAMILY SINCE: 2015
Phone: 1-800-798-5621
GETTING IT DONE
As a route service rep, some of the towns Derek services are Cedar Falls, Denver, Jesup, and Fairbank. He’s a “people person” and says, “All of my work experience since I was 18 was on the road, and I take pride in all of my work.”
THE CITY WAY
Derek likes to say that he likes to “work hard to make sure that everything is ready and taken care of correctly.” He adds, “Every single employee at CITY is working to exceed the expectations of our customers.”
ON HIS OWN TIME
When Derek is not working, he enjoys fishing, going to car shows, collecting sports cards, bowling, and spending time with his family.
Dennis Nuss
Route Service Representative
Dennis Nuss
Route Service Representative -18
MEMBER OF THE CITY FAMILY SINCE: 2006
Phone: 1-800-798-5621
HIS JOB DUTIES
Dennis services accounts in a territory including Waverly, Sumner, Shell Rock, Tripoli, Charles City, Nashua, Oran, Fredericksburg, Plainfield and Westgate.
HOW HE SEES CITY
He appreciates that CITY provides continuous training to provide quality service. “We’re always looking for ways to provide a better product to our customers. Our goal at the end of the day is to know our clients are satisfied,” he says.
THE WAY IT WORKS
For eight years, Dennis worked for CITY as a Route Skipper. His job was to step in as a route representative whenever a route driver had personal time off. This required the knowledge of knowing every route each day. Dennis said when the opportunity came up as a route service representative, he had to take it. He was ready for the next challenge and something new.
HIS INTERESTS
Dennis enjoys spending time with his family and can’t spend enough time with his granddaughter, Myla. Dennis also enjoys golf, bowling, reading, and camping.
Trey O'Leary
Route Service Representative
Trey O'Leary
Route Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2022
Phone: 1-800-798-5621
BACKGROUND
Trey O’Leary grew up in the Cedar Rapids area where he graduated high school and began his work life as a furniture mover. Nearly 7 years later, he discovered CITY and his position as a Route Service Representative in the Polk City depot.
DRIVE TO SUCCEED
Trey’s work ethic is derived from the positive role models in his life. They showed Trey how to work as hard as he could to get the job done.“I want to perform as well as I can. I want my customers to be happy. I want the work to be easier for my coworkers and the people around me. Being able to provide the best service that I can energizes me and gives me that extra boost to get through the week.”
A VITAL INDUSTRY
Trey’s experiences at CITY have given him an understanding of how vital the laundering service is to a variety of businesses.
“I didn’t know how many companies use uniform services or the extent of what they provided. Somebody has to do it. Someone has to be behind the scenes.”
OUTSIDE OF WORK
In his free time, Trey enjoys basketball, snowboarding, and travel. His favorite trip was traveling to Ireland with his father.
Nick Paulus
Route Service Representative
Nick Paulus
Route Service Representative -1
MEMBER OF THE CITY FAMILY SINCE: 2020
Phone: 1-800-798-5621
APPROACH TO WORK
As a Route Service Representative, Nick understands the responsibilities of his position. He enjoys being a representative of CITY and acting as a strong tie to the businesses he serves weekly.
“If you do this long enough, you gain a relationship with these customers and you want to do right by them. You want to service them as best you can. I take pride in what I do and what my work is.”
THE CITY DIFFERENCE
Nick applied to CITY in search of a position that could continue building on his customer service and delivery skills, and found that our unique, family-oriented culture suited him.
“I liked what I was doing, but I wasn’t quite getting the family environment that I wanted. Here I got it right away.”
OUTSIDE OF WORK
In his free time, Nick enjoys finding activities outdoors including sand volleyball and golf.
Philip Recker
Route Service Representative
Philip Recker
Route Service Representative -9
MEMBER OF THE CITY FAMILY SINCE: 2020
Phone: 1-800-798-5621
A STRONG FOUNDATION
Working in the construction business taught Philip that you always need a strong foundation. He enjoys building things and making sure they work properly. He treats his job as a CITY Route Service Representative just the same.
“I am building my route. I can take care of my customers by having a strong foundation built on service.”
A GOOD FIT
Philip is excited to work for a family-owned and operated company that’s based in Iowa. He is excited to bring CITY’s service to businesses that are important parts of Eastern Iowa communities. “CITY is a family affair, and I like treating my customers that way,” Philip said.
DRUM SOLO
Apart from spending as much time as he can fishing and hunting, Philip has also been part of a local band called “Third Offense.” He has played the drums since high school, and his band focuses on rock music, country, and 90’s hits.
Jeremy Walterman
Route Service Representative
Jeremy Walterman
Route Service Representative -17/48
MEMBER OF THE CITY FAMILY SINCE: 2020
Phone: 1-800-798-5621
Colby Weber
Route Service Representative
APPROACH TO WORK
As a Route Service Representative, Colby takes pride in providing for the customers along his route. Consistency and work ethic come naturally to Colby, who is grateful for his father’s role in exemplifying those qualities.
When asked about what makes his position unique, Colby replied, “I believe its our relationship with our customers. When we go in, we get to stop and talk to them each time.”
OUTSIDE OF WORK
When Colby is not at work, he enjoys basketball, golf, fishing, and spending time with his girlfriend.
HIS FAVORITE ADVICE
“Keep working hard. Don’t take anything for granted. Just be yourself.”
Ben Mabian
Route Service Representative
Ben Mabian
Route Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2023
bmabian@citylaundering.com
Julio Villanueva
Service Supervisor
Julio Villanueva
Service Supervisor
MEMBER OF THE CITY FAMILY SINCE: 2023
jvillanueva@citylaundering.com
Chad Murray
Route Service Representative
Chad Murray
Route Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2023
Phone: 1-800-798-5621
cmurray@citylaundering.com
Dustin Anderson
Route Service Representative
Dustin Anderson
Route Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2023
danderson@citylaundering.com
Rick DeVries
Route Service Apprentice
Rick DeVries
Route Service Apprentice
MEMBER OF THE CITY FAMILY SINCE: 2023
rdevries@citylaundering.com
Zach Cummings
Route Service Representative
Zach Cummings
Route Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2023
Phone: 1-800-798-5621
Zach Wegner
Route Service Representative
Zach Wegner
Route Service Representative
MEMBER OF THE CITY FAMILY SINCE: 2024
Phone: 1-800-798-5621