An Essential Business Element – A QMS Breakdown

Every business strives to maximize quality and efficiency. Actually producing the desired results is a completely different story. While it is unrealistic to construct a perfect quality management system (QMS), having a system with established procedures offers a clear, company-wide approach to meeting those results.

 

What is a quality management system?

A QMS is a formalized system that documents processes, procedures, and responsibilities for achieving policies and objectives, according to the American Society for Quality. Developing a QMS is a meticulous process. It takes continuous development and focus, but it is an essential element for improving your business.

 

CITY’s Quality Management (CQM) System conveys our commitment to the process, innovation, and our relationship with our clients.

 

 

Implementing our own CQM system helped us to:

 

Achieve business objectives

Every organization has objectives. Our CQM system ensures that our achievements of those objectives are aligning with the techniques, equipment, and resources that are currently in place. The system provides structure by creating guidelines for operations and business actions.

 

Have better judgment

Our CQM system doesn’t allow for crucial decisions to be made based on a “hunch.” The system provides structure to “ensure that decisions are made based on rationality, logic and an understanding of what has happened in the past.”

 

Engage staff

When everyone is part of the process, employees understand their responsibilities and how they impact the business’ objectives. From our experience, clear expectations make, “a person feel happier, connected, and more confident in their work, boosting their morale” and productivity.

 

Be consistent

One of the main goals of implementing a quality management system is to produce a quality service. With our CQM system in place, clients can be more confident with their decision to partner with us, which helps improve their business overall.

 

Ensure customer satisfaction

Because clients are confident in their decision to partner with us, our CQM system also ensures customer satisfaction. Reports can illustrate live metrics of different stages in our processing system, which reflects how we operate, how we bill, and how we service our clients. The system is constantly being developed and improved every single day based on customer and employee input and behaviors.

 

Reduce waste

With a system in place, it helps us improve efficiency so the business can run more successfully. Less time and money is spent reworking mistakes and reestablishing trust.

 

CITY is proud to utilize our CITY Quality Management (CQM) System. It is our continuous improvement management system based on customer and employee input and industry best practice. It ensures a consistent high-quality service to meet or exceed all client requirements. It can be challenging to continuously improve our CQM system, and it is hard to eliminate all risks, but having a system in place that supports our objectives is one way we achieve partnerships that last.