Why This Billing Program Is a Win-Win

Client relationships are the backbone to any business, because without clients, a business wouldn’t exist.

 

There are several ways to improve a client-business relationship. And any way to improve on the relationship not only benefits the client, but also the company.

 

 

CITY has several programs that are designed to enhance relationships with our clients. One such program is our exclusive CITY Asset Management (CAM) program. CAM is our way of eliminating a number of common industry frustrations.

 

5 Ways to Value Clients

 

 Think about the client’s outcome. Maintaining the client’s focus on the benefits of your product or service helps the client understand their investment, according to this article on SalesForce.com.

 

We understand that things happen, such as the misplacement or damage of a uniform. No matter what happens, our client’s investment in the CAM program addresses these issues with a unique pricing methodology that takes unexpected fees out of the equation. Our clients can predict each bill, allowing them to budget effectively.

 

Uphold business “best practices.” Client retention is important. To maintain positive client relationships, and to earn new ones, it’s essential to utilize best practices.

 

At CITY, we want our clients to receive a truly exceptional service. One best practice that is distinctive of the industry is our transparent invoicing. Our clients never have to spend time dealing with the reconciliation of invoices because invoices are consistent.

 

“When the bill comes, I take a look at it, and I don’t have to do a bunch of reading or looking over it with a fine tooth comb,” Beau Bennett, co-owner of Kious Kountry Auto Collision, said. “I know what I’m getting billed for is what service they’re providing. It’s been consistent throughout the whole time that I have dealt with them.”

 

Learn about the client. All clients have distinct needs that are unique to their industry or their business. A one-size-fits-all approach isn’t fair or advantageous for either partner in the client-business relationship.

 

That’s why we do our best to learn about each and every client’s business and their expectations. Based on what we learn, we calculate CAM, which is based on each client’s operational needs, quantity of items in service, and their current business activities.

 

Address client concerns. If a client reaches out to you with a concern or problem, it’s important to be able to resolve it quickly. But it’s even more important to resolve it effectively. According to this 2018 customer service survey, when reaching out to customer service, 76 percent of customers say they receive conflicting answers from different support agents when asking the same question.

 

We believe in empowering our employees to use their very own skills and training to help clients. For example, CITY’s route service representatives (RSRs) are trained to answer questions and address complaints right away. Our clients can quickly talk to their RSRs to have issues addressed effectively and efficiently.

 

Make it easy for the client. When a client spends their money, they don’t want the process of doing business with you to be painful. Having a complicated or stressful relationship generates distaste for your company, something that can cause you to eventually lose them as a client.

 

The CAM program helps maintain a positive client-business relationship because our clients are not frustrated with inconsistent invoices or uncontrollable fees. Their bills are always predictable and easy to understand.

 

To learn more about our CAM program and to receive a quote, contact us today.