The Dynamic “Hygienically Clean” Duo

Having TRSA’s Hygienically Clean Certification has become increasingly important for laundry services across the country amidst the Coronavirus pandemic.

“When I can say to an employee or a customer wearing a uniform, those are hygienically clean and they don’t have to worry about bacteria or viruses, that’s so important,” Colin Wetlaufer, CITY’s President said. “Everything is guaranteed to be processed the right way, and that builds confidence for employees and customers.”

Since 2017, CITY remains the only industrial laundry in the region to have TRSA’s Hygienically Clean Certification. The Hygienically Clean certification recognizes linen and uniform companies’ commitment to cleanliness through laundry plant inspection and third-party, quantified biological testing. To attain the Hygienically Clean certification, the laundry must submit to a facility inspection and laundered products must pass three rounds of outcome-based microbial testing, indicating that their processes are producing Hygienically Clean textiles and diminished presence of yeast, mold and harmful bacteria.

“Norchem’s ability to help on-site and be available is part of our service approach.” – Michael Soussa, Norchem’s Director of Sales

CITY can follow such rigorous testing requirements by strategically partnering with the Norchem Corporation. Norchem specializes in providing advanced chemical solutions and water purification and recycling for the laundry industry. With 40 years of experience in providing properly blended chemical solutions, Norchem provides customers with customized solutions and services designed to minimize environmental impact while maximizing hygienic measures through innovative technology. This holistic and exclusive approach offers customers a start-to-finish solution for laundry applications including being able to pass Hygienically Clean testing standards.

“It’s our objective and our goal as a chemical company to have any customer that wants to get Hygienically Clean to help them through that certification process,” Michael Soussa, Norchem’s Director of Sales said.

Norchem’s approach to certification and providing their services is customer-centric. The total product offering, the service and the chemical program used, all, in turn, are designed to surpass all hygienically clean certification standards. Combined with the technical know-how and systems that are built to last, Norchem’s service assures certification can be an achievement and maintained.

“You can have the best system in the world, but if you don’t set up your formulas right, if you don’t know how to work on the washer, if you have a washer drain issue, if you have a water issue or your levels are wrong, it doesn’t really matter,” Michael said. “Norchem’s ability to help on-site and be available is part of our service approach.”

Norchem’s service staff have the capability and product knowledge on how to get each plant, no matter the size, Hygienically Clean certified. For Norchem, it’s about giving the customer the tools they need to be successful on their own. Through regular visits and follow-ups, they make sure maintenance staff members or other key personnel understand the importance of the program and procedures. They also can assure that Norchem’s chemical programs and systems are working as best as possible for laundries across the country through their live remote login capabilities. Norchem provides a triple threat service with monthly on-site service calls, training for the in-house maintenance staff and software built into the system so they can support all of their customers regardless of their location to maintain their high standards and uphold the Hygienically Clean promise.

“We are very proud that our systems can get you hygienically clean,” Michael said. “We have a great water recycling system, but we can also give you this chemical program, and you can save all this money on the waterside and still be Hygienically Clean through our service and know-how, it’s a huge feel-good story for Norchem.”

Being Hygienically Clean is a certification that CITY takes great pride in. During the pandemic, clients looked to CITY for guidance and reassurance that their items were properly cleansed. By having a partner like Norchem, CITY never missed a beat. Strategically partnering with Norchem has helped CITY upheld its commitment to its customers.

“It’s easy to do the big things right. I think it’s hard to do the little things right, day-in and day-out every day, and that’s what Hygienically Clean is all about,” Colin said.