Meet Andy Hauersperger

Andy Hauersperger was raised with the mentality that your daily attitude determines the outcome. With that approach and his belief that he plays a genuine part at CITY, Andy has a true sense of responsibility and responsiveness. From his humble upbringing to working his way up the ladder, Andy dedicates his success to his immediate family, wife, and daughter.

 

 

The Foundation of Andy’s Childhood

Andy grew up in Grinnell, Iowa, a small town with a population of just over nine thousand people. Nestled in between Des Moines and Iowa City, Grinnell is best know for being one of the “100 Best Small Towns in America.”

 

Growing up in Grinnell, Andy said he got the best of both worlds because he got to experience both town-life and country-life.

 

“I liked being outdoors and enjoyed doing chores on my grandfather’s farm,” Andy said. “We had chickens, cows, just about everything. My favorite animal are dogs, and I had a golden retriever named Tilly growing up.”

 

Andy’s describes his family as always been pretty close. They also shaped his beliefs to follow “the golden rule.”

 

“They taught me to always be friendly and to treat others the way you would like to be treated,” he said. “If you’re nice to someone, they’re going to be nice to you. I also try to be humble.”

 

Developing a Work Ethic

In school, Andy found a passion for sports. He mentioned that his family didn’t specialize in sports and it was some Andy discovered for himself. With the support of his family and dedication, Andy became a well-rounded athlete.

 

As a Grinnell Tiger Andy was a wide receiver for his football team and played centerfield for baseball. Andy said his favorite sport was baseball.

 

“I didn’t make it to the big leagues, obviously, but that is okay,” he joked.

 

Andy says he still enjoys getting back on the field when he finds time to play slow pitch softball.

 

Before CITY

After high school, Andy attended the University of Northern Iowa (UNI) for accounting for some time, and then decided to focus on work.

 

His family values and his dedication from sports helped him reach success in the workforce.

 

“I climbed up the ladder in every job that I had,” he said.

 

Andy’s earned his first job in high school when he started working at Pizza Hut. He ended up staying with the company for about seven years and was promoted to a general manager position in Cedar Falls, Iowa.

 

Andy’s wife was also a Pizza Hut employee. He met his wife in 2009 at a Pizza Hut event.

 

“She worked at Pizza Hut in Waterloo, and I was at the one in Cedar Falls,” he said. “We met at a Pizza Hut ‘after-party.’ I guess I stole her heart from there.”

 

Aside from meeting his wife, Pizza Hut also taught Andy the importance of customer service.

 

“I can still remember answering the phone and saying, ‘Pizza Hut, this is Andy. How can I help you?’” he said.

 

Andy was so good at answering Pizza Hut’s phone that eventually it became an automatic response at his next job.

 

After Andy’s Pizza Hut career, he went to People’s Insurance agency located in Waverly, Iowa where he handled customer renewals and customer service.

 

“Sometimes, I would answer the phone at People’s Insurance, and instead of saying ‘Hi, this is People’s Insurance,’ I would say ‘Hi, this is Pizza Hut.’ I think it was because they both started with the letter ‘P!’” Andy said.

 

First Job that Didn’t Start with a ‘P’

After working at the insurance agency for a while, Andy decided he wanted to do something different but wasn’t sure what kind of job he wanted to do.

 

“My wife actually found the job at CITY and told me to give it a try,” he said.

 

As a route service representative, the goal is to take care of the customer’s uniform, floor mats, and facility needs on the route by developing positive relationships, maintaining open communication, managing product inventory, and identifying new business opportunities.

 

“I like to think that my customers see me as an extended employee, so because of that, they know that things are getting done,” Andy said.

 

 

As a route service representative, Andy believes it is important to make sure his customers are taken care of and that they always have what they need. His motto follows CITY’s service-minded approach as he always gives 100 percent to make the customer happy.

 

“The most rewarding part is that every day is a little different,” he said. “When you work with so many different people, there are so many things that can happen. I like to build relationships with the customer, and really get to know them.”

 

Andy believes his mentality of thinking that the customer is the most important part of his job helps him succeed.

 

“My customers know they’re in good hands with me, and that I’m doing my best,” Andy said. “I do anything I can do to make them happy.”

 

Andy also knows that his customers are satisfied because they often show their appreciation.

 

“I remember one time I made a stop at a customer’s business and it was hot outside. They have an ice cream machine there, and they gave me free homemade ice cream,” Andy said. “I also have a meat locker customer that sometimes gives me meat sticks. They show their appreciation with these small gestures and that is a good feeling to have.”

 

At the End of the Day

When Andy isn’t with his family, he said you could find him outdoors.

 

Andy’s favorite activities include hunting and fishing with his friends and his two dogs, a chocolate lab named Chester, and a Springer Spaniel named Elmer.

 

“I did a bunch of research to train my dogs for hunting,” Andy said. “I’ve learned as I go, so hopefully my third dog will be the best of the three.”

 

Passing Down His Family Values

Andy and his wife were married in 2014 and recently welcomed their first baby, a daughter named Avery Grace, to the family.

 

“It’s a whole new experience, and it’s been great,” Andy said. “She’s three months old now and has starting cooing, smiling, and laughing. So as soon as she did that, all of the hardships are well worth it. She’s a very precious thing.”

 

Andy currently resides in a small town of 857 people called Readlyn, Iowa. Andy’s personal goals include extending his family and to hopefully have a new home out in the country with farm animals just like when he was a child.

“Overall, I want to teach my daughter all of the values that I had growing up,” Andy said. “I hope that she can learn from my example.”