What a Customized Uniform Program Looks Like
“Being able to customize is truly one of CITY’s big differentiators,” Chriss Carsello, CITY’s Sales Manager said. “We have the flexibility to be able to take care of the needs of the client by customizing a program that’s going to fit those needs.”
Chriss compares the process of customizing a uniform program to choosing the right vehicle for the job. For example, Chriss mentioned that in areas that have a lot of hazardous weather conditions, you shouldn’t be stuck with a 1970s rear-wheel-drive Buick with lackluster tires. To be able to successfully take a trip or get to work your car needs to be customized to fit your specific needs.
“We can give you the four-wheel, we can give you the front wheel, or we can give you the all-wheel drive,” Chriss said. “Whatever is truly going to take care of your needs, we are willing to do that.”
Here is how the process works:
- Analyze what the customer needs – We take tremendous pride in treating our customers as partners. We sit down and spend as much time as needed to fully understand what it is you need to be able to be successful.
- Lay of the land – We make sure to prioritize understanding the complexity, layout or the landscape in which the client works. It’s about understanding who is involved by talking to the stakeholders important to the decision. Maybe it’s the HR manager who’s dealing directly with the new employees being onboarded. How can we make their life simpler and how do we save our customers time and money?
- New Ideas – Customizing a program is often about bringing in new ideas and exploring what’s possible. For example, we often see customers not realizing that they need a laundry provider that’s hygienically clean certified. Maybe it’s about delivering garments in sanitized tubs or wrapped in cellophane. As CITY’s partner, we want you to find ways to be a more profitable and efficient business and if we can contribute to that, we are doing our job.
Chriss believes CITY’s effort to customize solutions for businesses across the Midwest is an important part of providing Clean and Simple services that can make a difference. No matter if it’s food processing or industrial manufacturing, customizing a uniform program can help businesses discover ways to save money, be more efficient and spend more time on what matters most, their customers.
“It’s coming up with a customizable solution that’s going to simplify their day to day,” Chriss said. “You are not pushing a square peg through a round hole. It’s truly understanding what it is that they’re trying to accomplish, building a partnership and facilitating growth.”